Psychological safety

…Amy Edmondson talks she uses the term psychological safety is like taking the brakes off.…

…You've got to produce some level of psychological safety, number one.…

…The other thing that happens is you build psychological safety.…

…Everything from the distinction between authenticity, transparency, and bringing your whole self to work to her fascinating research on resume whitening to psychological safety and the leadership tightrope that ambitious women are forced to balance at the end.…

…Ethan Nash 07:05 - 07:12 We want to have psychological safety.…

…And one of the things that we were really struggling with as we were just talking about leadership one day, is that there's a construct called psychological safety, and at Workplace Options, we have the psychological safety study that we've been doing for the last several years, and it covers multiple global geographies.…

…And that then feeds into the psychological safety.…

…So we've, we've oftentimes have to talk about psychological safety, but those are, in kind of terms, those are just obstacles that we have to come over or overcome to get us thinking in a more scientific, experimental, and it's actually fun, you know.…

…How do we reach that? How do we get the teams at their optimal best? And one of the key factors that we have seen has been psychological safety.…

…So does that particular project create more willingness, more capacity to provide further transformations inside of an AI? So does it create psychological safety?…

…Um, and I think that was another big leadership lesson for me is like you really don't know what people are navigating, and um, you want to create that safe space, that psychological safety, so that if they are going through something big outside of the working hours, outside of those working walls, that you can find ways to support them as a business and as a and as a person, as a human.…

…Um, I think another, like, thing that stood out to me, um, from our previous chats is, is as a core element of, like, wellness is this concept of psychological safety.…

…What are the, what are the difficulties around psychological safety?…

…People talk about psychological safety.…

…But what really matters is their level of psychological safety.…

…And you used the word I love to use, which you Know, comes from crucial conversations, which is psychological safety, right.…

…This conversation gives you permission to torch the whole goal setting system and replace it with something that actually works and drives learning, innovation, and psychological safety.…

…And Suzy is a phenomenal workplace consultant and she focuses on things in the area of psychological safety, uh, basically building a better workplace for all really at the intersection of business.…

…The third one is psychological safety, which is that that is the ability to communicate and interact with your peers without fear of embarrassment or reprisal if you happen to make a mistake.…

…And I think, you know, when we're creating a continuous improvement culture, psychological safety is, is, is important.…

…And another phrase that wasn't really being used at the time that comes to mind is psychological safety.…

…screen for hours of the day, um, organizations are taking those physical uh health and safety issues much more seriously than they're than they're taking an issue that could affect someone's psychological safety, their mental health and their well-being, and also having an impact maybe on their physical health too.…

…So back to your question, I try to create a culture of psychological safety, where people check their egos and their titles at the door, and we are all equals there to solve a specific problem, drive a specific outcome, but we're there together.…

…We talk a lot about psychological safety.…

…But in “good” companies… We should be able to speak our minds - we should strive for psychological safety.…

…So, you know, people talk about psychological safety.…

…Because all of these are essentially talking about, um, the ways in which groups can develop psychological safety.…

…When Dan asked me that question, mine was with psychological safety, right?…

…My guest today is Mehmet Baha, uh, global trainer and speaker and the author of Creating Psychological Safety at Work.…

…Um, and that goes back to psychological safety, right?…

…We're changing at such a fast pace that organizations who create a sense of psychological safety where people can speak up, ask questions, have their anxieties addressed, be able to formulate their own solutions, be able to discuss other people's solutions, actually helps to speed up, uh, adaptation to change.…

…Which in our world we would call psychological precursors or psychological safety.…

…Now I know psychological safety is another factor of peace, so you're like, okay.…

…We're also starting to see psychological safety be impacted.…

…Guy Bloom (18:13) Yeah, no, I think that concept of psychological safety is very much around for me the ability for us to have a conversation and for me to walk away better for it even if I think you're completely bonkers.…

…But one of the things that I spent quite a lot of time on in the pre pre-COVID, but also more post-COVID, was the concept of psychological safety.…

…I mean, we all make them, right? And, but as a leader, I have to create this whole psychological safety mindset that don't just come to me when it's the good wins, also come to me when we have the failure.…

…And if you ever see, just cause I want to dig in on how you do that, cause I think that term sometimes throws people off because so much of psychological safety built over time with how you behave, right?…

…And those that want to fail fast and innovate really need to take a look and embrace psychological safety in the workplace.…

…There's so much that we can do as businesses to really support our team and create that psychological safety where if somebody is poorly, they're poorly.…

…So when psychological safety, to your point, erodes, truth becomes expensive and unfortunately, whisper thin.…

…The second part of it is enabling psychological safety so that people can live what you just described, and I coin nonlinear work days.…

…like, I'm, like, itching to take us down a different tangent, because you're talking about hospitals and mortality rates and stuff, and it takes me right back to Amy Emondson's early work, you know, psychological safety, hospitals, all of that stuff, and I suppose before, like.…

…And it actually works, it will have worked because there's what we call psychological safety, right?…

…changes the conversation, um, and then the opportunity for cultural Change for leaders to learn how to speak about anxiety in a way that doesn't lose faith in the company but actually enhances psychological safety and enhances a ah, sense of human centered leadership.…

…Russell's work sits at the intersection of emotional intelligence, curiosity, wellness, psychological safety, and organizational culture.…

…This has been well, socialized over the past 20 years and we researched it and psychological safety.…

…All of that without fear, which in turn requires Psychological safety as we know.…

…In fact, if I can divert for just a minute, one of the things that might happen because it's happened quite a bit across the country is they weaponized the term psychological safety.…

…Then we talked about psychological safety, belonging, and making intelligent mistakes.…

…peaker A: It's, it's interesting because you use the word humanizing or more humanized in the workplace and, and that brings us very much into psychological safety and the ability for people to be innovative and creative and be able to have critical thinking and critical feedback and to challenge the status quo and to do things.…

…A lot of leaders hear terms like psychological safety and it's the ability for people to be their full self at work, to speak up at work.…

…And then the third domain is accountable safety or psychological safety with accountability.…

…So what I would say is when you're on a screen and when you're in a room, zoom or in a room, you want to create [00:22:00] psychological safety.…

…Right? Right And there's so much depth to this that kind of goes back to psychological safety.…

…of the six key green zone practices we talk about, but we've consistently seen, and our research is showing that when leaders are brilliant at Engage the Heart and people have really high safety, psychological safety, like you've put it.…

…Um, that's, that's, that's born out of trust and security or feeling psychological safety.…

…have gone back to their corners, whatever it is, that we don't bring people together and say, okay, what did we learn? But that's really the core of developing emotional intelligence and building psychological safety when you do it as a team.…

…For a team to have psychological safety, Anu and JP need to feel like we deeply understand each other and our motivations.…

…So what is the crisis? What is actually happening to psychological safety right now?…

…She talks about workplace design, psychological safety, and what she calls the return on kindness.…

…It's about whether there's the psychological safety for people to speak the truth.…

…what in what I mean by downstream effects is the longer term effects that that has on operational culture, that that has on burnout rates, that that has on absenteeism, presenteeism, all of those psychological safety, the other elements, the high turnover, those tend to lag behind and those lagging indicators or downstream effects tend to get passed off as a separate issue rather than the invoice coming due for the decision that the…

…One, the underlying point there is, I think when you create the conditions for psychological safety within your team, then it's incredible the results you can get.…

…peaker B: Yeah, uh, this is where um, we've been fascinated with psychological safety for 20 years now.…

…But then, and I think, you know, when we started using the language like psychological safety, it's more of a welcoming term at least to say tell me more or I'd like to create an environment in the workplace that is more welcoming that way or whatever.…

…ask is, do we know about the vulnerability and then we make a conscious choice to address it or not address it? And you know, you got to have a trusting environment where people have some level of psychological safety to raise those issues.…

…Psychological safety, which is what we're almost talking about there in many respects, which is very interesting for me, which is when we're balancing culture and commercials, by definition, it's easy when it's easy.…

…Uh, specifically psychological safety and psychological health and safety.…

…And what we've missed is that innovation as a capability therefore means it's about collaboration and creativity and thinking and risk and psychological safety and the right environment and how we build that environment to promote the kind of behavior where radically different thinking emerges as a natural component of that, of the way the organization works.…

…That workplace is one where there is psychological safety.…

…Also a focus on learning from yourself, from others, from mistakes through iteration, within this idea of learning the power of practice and reflection, as well as the importance of psychological safety or organizational culture to support learning.…

…Um, it definitely creates some psychological safety between our relationships.…

…deserves termination, right? Speaker: No, because I, I would, I wouldn't be employed, right? I, I was having, I was having this conversation yesterday and, and you know, I, I talk about giving psychological safety with my teams and, Here Speaker: and it's so true.…

…So I've been working culture for a long time, and I've been promoting psychological safety before people knew what it was all about.…

…goes back to three things, and I will die on this hill, right? When you look at all of the qualitative data that comes out, it goes back to either lack of leadership, transparency and trust, lack of psychological safety, and lack of manager capability and enablement.…

…And then it's also about having the agency, isn't it that thinking about psychological safety, thinking about being included, thinking about being able to access things, thinking about being represented, treated, um, equitably.…

…Um, so psychological safety, it's a uh, word that everybody loves to uh, talk about.…

…On the personal side, I’m proud to create play opportunities, right? And professionally, my purpose is to connect with people and to create spaces of trust, psychological safety, and also forming innovative environments, making sure we create spaces where we connect with different functions.…

…At its core of All In Manager, and I think this is the biggest lesson that I took from you over the years, is you have to start with safety, right? Psychological safety.…

…That it's that kind of psychological safety that we've embedded into our contact centers where it doesn't matter where you sit, if you see something, you say something, guess what?…

…When leaders create psychological safety before introducing a change, the amygdala stress response is reduced.…

…How can I create , in the role that I'm in , create the psychological safety within our business that people can disclose if they have a disability that they feel comfortable disclosing they have a disability .…

…Um, interestingly, I had this conversation with , uh, a new client yesterday about , uh, outside coaches and helping them understand that an outside coach actually , uh, can provide some psychological safety for the individual because , uh, many times they may think with an internal coach, they're gonna share that information that we've had in the conversation.…

…We talk a lot about psychological safety on this podcast.…

…Um, we've had some really great conversations, um, about things like change experience and creating, uh, psychological safety within teams.…

…It seems like psychological safety and right.…

…So what I'm getting at is, and I'm touching maybe a little bit on psychological safety here, if you will, as a leader, how do you prove to your team that they won't be punished for doing something wrong or making the wrong move or the wrong step in an ambiguous situation?…

…peaker B: He talks about the importance of creating psychological safety before a meeting even starts, making people feel comfortable enough to connect, laugh and participate.…

…It's an incredible way to start to build psychological safety through a leadership like leading people or showing people how to be vulnerable.…

…This can be things like psychological safety can come from comfort or predictability.…

…What are some of the traits of a high performing team? And they found there were five important things to a, um, very high performing psychological safety, dependability, structure and clarity of roles, the meaningfulness of the work and the impact of the work is being done.…

…First, clear mission, why this team matters, a few non negotiable working norms like psychological safety, ownership, transparent decisions and the hiring bar.…

…That specific behavior is what creates the psychological safety for your team to do the same.…

…You know , we know , that it is the right thing to do and , as you say , you know psychological safety it's of absolute importance , but equally , it's fantastic for the business .…

…I want to share some of renowned Harvard professor Amy Edmondson's insights into psychological safety.…

…Could you explain that to me and how you came up with that, that structural readiness equals psychological safety plus emotional safety plus the cultural foundation times the multiplier.…

…But it just brings out more of the, you know, when we talk about psychological safety, being able to surface all sorts of different angles on the same goal.…

…And really having trust in, in our staff means that there's more psychological safety there for what our staff will share with us.…

…Yes, often that is underpinned by what we've come to know as psychological safety.…

…0:00 On today's episode we uncover the gaps between managers and leaders, the techniques for building trust and psychological safety in your teams, and how you can get honest feedback as a leader.…

…Why are people complaining? Why are they not engaging? And when you go through the 8C, the first C is culture, which is really that psychological safety and the sense that I belong here, that I'm part of this team, and I See a lot of organizations that spend thousands of dollars on posters and bracelets and bugs.…

…It's not just that you talk about psychological safety.…

…peaker A: It's interesting you, you touch on psychological safety because I feel, I don't know how you feel about that, but we've been talking about psychological safety for a while now.…

…But I think the uh, awareness and the acknowledgement and the conversation, the psychological safety, the ability to say, hey, this is what this is and it's going to end.…

…So that way there's that feeling of psychological safety, which has come up in a ton in our Grow Kind season thus far.…

…And what I mean by that is creating like psychological safety.…

…You get your engaged employees by treating them with respect, by, by creating an area environment, uh, of trust and psychological safety.…

…Is this good? Why should we care? What role does, uh, psychological safety play in professional growth?…

…So you might notice that somebody who um, is sort of introverted and gets their work done but isn't a big contributor actually when they feel more comfortable, when they feel like there's psychological safety and trust, they have brilliant ideas but they're too nervous to share them.…

…If you send people to a psychological safety workshop, that's sufficient.…

…So, but, but it's, it's, you know, it's, it's like it also ties to things such as psychological safety, you know, which is closely related to trust and something that's, you know, crucial for working effectively in a team culture.…

…But also what it does is that it creates a psychological safety for your team and, and your team, uh, in return will also be vulnerable and express that they are tired, fatigue, et cetera.…

…183 00:07:40,240 - > 00:07:43,040 And the fourth and perhaps most important is that there's 184 00:07:43,040 - > 00:07:44,319 psychological safety.…

…Not only physical safety, but also emotional and psychological safety.…

…When you're a person, everyone looks for a cultural direction, psychological safety that feels efficient to them to stick to them things that they did, as I see, and what feels efficient to them feels cold or dismissive to others.…

…There's a loss of psychological safety, poor succession pipelines because people are leaving.…

…MICHELE BADIE EQ (emotional quotient) and psychological safety is essential to understand it.…

…Having a organization that has climbed the hierarchy, has resolved job dissatisfaction, has psychological safety, people feel that they belong, has created engagement and m.…

…This destroys psychological safety and warns the next person to not even bother.…

…And I think that the things that matter the most, and I'm turning into this now, and I'm no longer pretending that it's not part of success, is again, the emotional regulation, nervous system, the psychological safety that you need and also create, where identity lives and why you operate from that place.…

…Is, is it possible? Have you seen managers take these actions and kind of create this culture and psychological safety on their team inside of a.…

…And today we're going to be talking about psychological safety and creating an inclusive workplace and really how the two go hand in hand.…

…And I'm not talking about health and safety, I'm talking about psychological safety.…

…So the most commonly asked questions that I get and some of the things I'm helping my mentees and coaches with include things like, okay, how do you foster psychological safety in your team?…

…of people's lives by working at our company we know it's a lot to work at a startup we understand we ask a lot and so we want to give a lot back and the best way you can do that is look at you know psychological safety and mental health which can be a difficult topic for some people but it's more than just going to therapy it's also giving you tools and tips it's giving you financial advice it's giving you like a coach a life coach it…

…What she's here to talk about with us today is the thing that made all of it possible, psychological safety.…

…I'm glad this term is gaining heaps attraction of psychological safety, which is exactly what you're talking about.…

…peaker B: Today we're going to be talking about psychological safety and workplace well being.…

…This is what, uh, you know, we talk about with psychological safety and teams and all of this.…

…So teams will say, for example, hey, we want trust, we want, uh, good communication, we want psychological safety.…

…So I think what we thought would be a good topic for today is psychological safety and product management.…

…And so the foundation of what that construct is about is are 245 00:11:28,000 - > 00:11:32,320 you able to facilitate a flow state or are you able to create 246 00:11:32,320 - > 00:11:35,759 psychological safety with the people that you're working with 247 00:11:35,759 - > 00:11:39,919 enough that they are motivated to do their jobs and really see 248 00:11:39,919 - > 00:11:41,039 you as a leader?…

…So if you want to go a little more technical, that psychological safety that exists for people in the workplace.…

…SPEAKER_01: And it goes back to this idea and this concept of psychological safety.…

…The leader who was the source of psychological safety for the whole team goes offline.…

…And that is the crux of cultural rewiring, specifically around the concept of psychological safety.…

…peaker B: And you need that support to take the risk and then you have the psychological safety.…

…And it had nothing to do about the capability of the people , it was because the psychological safety had collapsed .…

…And that is the crux of cultural rewiring, specifically around the concept of psychological safety.…

…Specifically, around the concept of psychological safety.…

…If we want to talk about employees, we'll start with employees is providing them with a safe, physical, safe environment and psychological safety.…

…Third, the absence of intentional leadership response strategies correlates with increased employee anxiety, reduced psychological safety, and slower AI adoption rates.…

…If you're a founder or C-suite executive, your team might not tell you the truth unless you create genuine psychological safety for this feedback.…

…peaker B: Today we're going to continue our conversation on psychological safety in the workplace by discussing how employers can create a workplace environment where their employees thrive.…

…Giving someone authority on paper means absolutely nothing if they are terrified of the social contact and that is the crux of cultural rewiring, specifically around the concept of psychological safety.…

…Is there enough psychological safety in this environment for people to raise problems, ask for help, and be honest about what's going wrong?…

…peaker A: I think it brings in a little psychological safety.…

…I think there's a whole thing around kind of psychological safety there, Right.…

…So today we're going to explore why nice leadership can actually undermine performance, why psychological safety matters.…

…Like, you have psychological safety.…

…This is where psychological safety matters.…

…Specifically around the concept of psychological safety.…

…Because leadership is about creating psychological safety, not endless flexibility.…

…It improves cohesion, elevates the teamwork, and it creates the psychological safety required for high performance.…

…It requires listening, asking great questions, establishing trust and psychological safety.…

…Specifically around the concept of psychological safety.…

…And today we're going to be talking about psychological safety and, and creating an inclusive workplace and really how the two go hand in hand.…

…Psychological safety drops, conversation becomes more careful, people stop bringing the real stuff.…

…A leader who creates trust, who holds standards and accountability, and who creates a culture of psychological safety.…

…People talk about psychological safety and change.…

…Specifically around the concept of psychological safety.…

…24 00:01:28,094 - > 00:01:32,055 With Graeme Cowan, we explored caring leadership, mental 25 00:01:32,099 - > 00:01:36,599 health, resilience, psychological safety, and what 26 00:01:36,599 - > 00:01:40,890 it really means to create teams where people can thrive.…

…And the phrase psychological safety is huge these days.…

…creating the psychological safety around each other as we try new things out.…

…There's lots of opportunities to talk about um, psychological safety.…

…Psychological safety, um, within the office, and everything's just easier, just a lot less Stress all around.…

…Most leaders believe feedback fails because people don't have enough data or enough structure or enough psychological safety training modules.…

…I c- really couldn't do this episode without talking about psychological safety, because that's such a huge driver of teamwork.…

…So Harvard professor Amy Edmondson's really groundbreaking research on psychological safety.…

…And it's the ability to create trust, connection, ownership, and psychological safety while maintaining your standards.…

…Stop weaponizing psychological safety.…

…But in leadership, along with psychological safety, building teams that can actually disagree.…

…And so I stepped back from that and I said, hey, we're in an environment where there's not enough psychological safety for us actually to even look at ourselves because we're afraid that we're going to get fired or let go if I did fail.…

…There was no negotiation, there was no psychological safety, and he always had to be right.…

…For example, a leader speaking about psychological safety but punishing dissent destroys the message immediately.…

…you speak last, are you sending a signal that says, I value your input, I value your perspective and I'm listening to you and when you do that are we creating by virtue of doing that are we creating psychological safety are we creating psychological safety for the lowest most junior person in the room and I don't mean lowest in terms of human I mean lowest in terms of ranking right the assistant or whoever you have in that room who's…

…So there's, you know, then that leads to less collaboration, less psychological safety and, and then you've cultivated, perhaps unintentionally, a climate of people, uh, just not being real.…

…How to protect your team's psychological safety, and how layoffs affect morale, culture, and even the bottom line.…

…One of the great responsibilities I think we have is creating psychological safety while maintaining high standards.…

…But rarely do we teach leaders how to regulate stress, how to build psychological safety, how to manage emotional conflict, or how to sustain themselves over decades instead of just seasons.…

…This is really important because sometimes people hear the phrase psychological safety and they assume it means that they're lowering accountability.…

…Can I adapt my style to different individuals? Can I have difficult conversations respectfully? Can I regulate my emotions under pressure? Or can I create psychological safety while maintaining accountability?…

…It shapes culture, performance, trust, psychological safety.…

…At Novante Consulting, we can help leaders translate neuroscience into practical strategies for crisis leadership, resilience and psychological safety.…

…Okay, trust and psychological safety.…

…By fostering open communication and psychological safety, you allow team members to voice their ideas without fear of judgment.…

…The second thing we will have is create that social connection that creates psychological safety that I mentioned earlier.…

…And yes, there is the notion of psychological safety.…

…Next is that psychological safety is just as real and important as the PPE we wear.…

…values and do interview questions out of them and ask some of those questions to really get curious about the behaviors of individuals whether that was talking with Shelly Taylor, with CEC around psychological safety.…

…care." Sometimes it looks like, "I'm not comfortable" or, "I don't feel safe to be myself." So today on the show, we're going to cover why relational atrophy is happening while everyone talks about psychological safety; how to measure what actually matters, are they coming back?; the shift everyone needs to make to being the welcoming committee themselves; how to design gatherings that create genuine connection, not just content; and…

…There's loads and loads of research into this , but I love that as a notion and it really pairs well with psychological safety .…

…That building of the resilience can be a mental resilience which is more towards giving them a psychological safety that rest assured we are not going to take jobs off.…

…Leadership research consistently shows that emotional volatility in leadership behavior creates instability in team performance, psychological safety, communication quality, and decision making.…

…But honestly, if you've done step one well and vitted their reflection, you've usually built enough psychological safety that they are ready to listen.…

…So we do that in natural human interaction, if we feel safe, if we feel the psychological safety to be ourselves.…

…we hope to be a steady voice during your company's moments of crisis, tragedy, grief or loss as we offer insight on decision making under pressure, workplace wellness, trauma, informed leadership, psychological safety, and how to strengthen your team and build resilience in those moments that matter the most.…

…Which destroys psychological safety.…