Leading Without a Playbook w/ Stephanie Blair

Episode notes

Stephanie Blair, founder and CEO of Know and Flourish, shares profound insights from her experience leading sales and customer success teams across the US and UK. Her stories reveal how understanding each team member's unique motivations and adapting leadership styles across different cultural contexts can transform team performance. ️ Guest: Stephanie Blair Find Stephanie: LinkedIn: Know & Flourish: Substack: Topics Covered: Why career strategy matters just as much as customer strategy The underestimated leadership skills every CSM should be developing How to align personal growth with company growth without burning out The importance of intentionality in career moves and leadership development Why influencing up is critical for CSMs who want to lead with impact The role of vulnerability and connection in effective leadership (inspired by Brené Brown) Resources & Mentions: The Five Dysfunctions of a Team – Patrick Lencioni - The Myth of the Nice Gir l – Fran Hauser - Radical Candor – Kim Scott - Website