Change management

…Because change management is a big part of our job too.…

…a real engagement? And then how do you make sure that humans both trust that new workflow, but also adopt the system and incorporate that into their workflow? 00:10:20:09 - 00:10:48:18 Andrew Yeah, change management is absolutely critical.…

…And one of the biggest success factors in business transformation is how you manage that change management process.…

…I think the other part, and I forgot to mention this as well, it's critical for me to see that someone recognizes that AI is as much a technical thing as a change management thing.…

…So my change management is going to be so much lighter and easier because the AI and use of AI have been already introduced over the couple of years and we have a lot of support, we have the groups where you can call in and work through of how…

…But I would say that the larger fails on modern tech has to do with not managing culture change and not managing the change management of the project.…

…And MDM's content and our shift conference have long been all about change management and taking concepts and turning them into process and execution.…

…And both are quite different because moving an organization and change management and adaptation and investment, that's where we live as a business at Blue Orange.…

…of kind of everybody recognizing the need for change has accelerated your ability to drive change and make things happen? Ben Banks (15:45) Well, instead of fighting every day, you that initial change management that everybody knows they have to as a leader, instead of fighting, getting everybody's mind wrapped around the idea that we need to change, that can take months.…

…Um, but then in that same episode, you asked whether anyone has ever really heard of a company that's good at that change management, because that was the other side of that coin and that we always under invest in it.…

…⁓ And I think that the ⁓ underlying assessment that I was that ⁓ the change management still this day is the hard thing, is the thing that I would argue most companies not great at, ⁓ is ⁓ getting those things place doing the hard work and doing the foundational aspects to make these things.…

…And so I guess at that point I started thinking outside of maybe just the more traditional sort of people space into change management and into sort of culture and Org and how all these things start to come together.…

…I would say that did change my perspective of change management as well.…

…A lot of transformation projects don't have a change management process around it which I, it just fathoms me like you know, M.…

…from your department's perspective, what was the biggest challenge during CMMC level two? Um, both David and Adamar kind of brought up the same thing which was uh, configuration management versus Change management.…

…it's Friday, can you be here Monday and run a five day Kaizen event? If we want this to sustain, we need to get to work early, and for me, all those things are around effective change management.…

…of course making some tough calls as well and they will be tough right i don't hide away from the fact that roles are not gonna get impacted they will but how we manage those Again, goes back to change management as well as being emotionally aware is a very critical skill set that we need.…

…And when you have those tools in two in place, then you're actually much more empowered and ready to then look at the change management that we are that's such a big part of our role now.…

…I mean, don't get me started on change management.…

…Um, plan it out, make sure you have the chain, the change management process in place to help you with all that.…

…You had change management on both your customer level and your team.…

…We're, uh, starting a course, I don't know if you'd call it a training situation at our workplace, um, led by an external facilitator about change management.…

…So a lot of training, process mapping, change management.…

…Um, and so changing mindsets, changing how you work, changing workflows, those are all, you know, change management things that are, that aren't easy to do.…

…So I think their big thing is this idea of uh, change management and supporting people.…

…We were doing change management and helping the people that they acquired from other Meraki and a few others, uh, come into a different world than they had planned to be doing.…

…Change management doesn't always run according to plan.…

…Third is change management risk - the organization's ability to adapt to change and whether it should be implemented in steps or as a big bang.…

…I continuously kept adding new skills, such as certifications in project management and change management, Balance scorecard, which is like strategic planning and implementation than in performance measurement and improvement leaning six sigma.…

…So you still have the training and change management requirements.…

…And then the fourth is change management and getting the cadence on your agenda for change.…

…Uh, they don't make widgets and having them understand how they can be more efficient in their processes and that's all through subconsciously or consciously change management.…

…Okay? Change management's the other half.…

…And so I think much like any other change, you have to think about change management.…

…peaker D: Yeah, the biggest blocker I see really comes down to change management.…

…And so with the firm, it's fascinating because in terms of navigating change management, there's the, which, which product.…

…So when looking at change management, when looking at implementation of tools, we can't just think of again linear.…

…because when you do automation, 00:05:19.575 - > 00:05:24.000 a lot of processes which used to go before are not relevant anymore, right? 00:05:24.095 - > 00:05:29.495 So you have to do a change management, you have to do the expectations management.…

…But change management is a big part of it.…

…You know, we're not worried about that turnover situation where some of the owners are, and we can actually see it through that change management is what's so important.…

…in general, if you've done your requirements work, then usually, the technical problems are solvable if the people engaged in the project want to solve them, and that's where you run into the change management issues that you're talking about, that if the team that is being asked to pilot, to test, to try things out is sufficiently disinterested in making it succeed, they will find a way to make it fail.…

…You know, we I worked with him on a special project for a few years when he retired, when he was thinking about potentially coming out of retirement, but he'd become very um uh interested in change management and what it takes to change cultures and what it changes takes to change people.…

…We also look at delivering change management courses.…

…And the third one is just failing to recognize this is a huge change management exercise for leadership.…

…We put together a change management plan, we brought in speakers, a champions program, and we started to see that the slack channels and people sharing use cases started to fill up unprompted.…

…I just, you know, changed the culture within my group, but I didn't have as much respect for change management.…

…00:01:33.303 - > 00:01:38.988 So that's going to be the planning, the change management, the technology selection, all the way to making sure 00:01:39.263 - > 00:01:42.983 that they are going to be successful with their implementation.…

…What's the end game? And it's just Change Management 101 has not taken place, I think many times.…

…But for me, I think the most important point is change management, which is completely underestimated.…

…And what are some strategies that you have to, to keep that, that people piece in line? Because I know that, you know, working, um, on my own change management projects where we've had hundreds of people looking at process and technology and in comparison like five of us looking at the people.…

…You're working in a change management position and implementing a new software for people to work with.…

…I'm really shocked at how much we're talking about the AI when we're facing the biggest change management challenge with people that we've ever had in human history.…

…[Michael Helbling]: One is sort of this idea of change management as its own practice and then analytics as its [Michael Helbling]: own sort of discipline within the business.…

…And therefore there is change management.…

…Maybe you don't understand how they'll handle change management across departments.…

…They don't know how to change behavior, they don't know change management.…

…I, um, and I think what's just really interesting about kind of the role that I've been able to create here is it really kind of allows me to use almost every professional skill that I have across change management, product marketing, product strategy, customer discovery.…

…peaker C: And this is why a lot of people miss the change management aspect of what's needed for AI in general.…

…I guess, again, like there's always going to be skeptics, but this is the change management piece.…

…The reality is there's a technical component, there's a process component and there is a people component, all of which are need to be working in unison and have also change management components of them in order to be effective.…

…So leadership, change management, organizational design, strategy.…

…So, you know, I always answer a question eventually, how do we actually get people to adopt it? Well, it's like any other change management process in any other leadership facet is to say, here's a new way of working.…

…My role has usually been to try and work a bit on this change management aspect of things and say yes, there's a way which is creating a completely customized solution for you and your process.…

…The change management piece is much more important, uh, than the actual technology portion.…

…Right? Change management.…

…He's a transformation and change management expert, author and strategist whose work sits at the intersection of neuroscience, psychology, and organizational effectiveness.…

…Because I'd spent some time in change management as well, and I think one of my key learnings there was people people resist irrelevance, not change necessarily.…

…I mean, you have a whole industry on change management, right?…

…Then you also talked about how important it is to manage the change management and communication and transparency.…

…I've spent 25 years in the change management and employee communications corporate world, leading a 5 Fortune 500 company, uh, in both of those functions.…

…Why can't we just address this as a change management issue?…

…Um, but I think also the most important factor driving all of that is the lack of change management capability.…

…So we've known each other for a while, and I think you're best known as the change management guy.…

…So yes, AI matters but there's something else that matters as well and it is probably a precursor for it and that is acumen around change management.…

…not just what's the latest model that uh, OpenAI put out? The OpenAI01 uh, as the latest example, it's important to know about these things, but in business my experience has been there's a lot more change management, working with people around this to really succeed in adopting AI.…

…peaker B: And you know, is that in change management?…

…And so with the firm, it's fascinating because in terms of navigating change management, there's the, which, which product.…

…My last couple of roles, probably the last two or three years, was in change management roles.…

…But if you're not getting the people involved in making sure that there's change management and effective process, people aren't going to use it.…

…What else are you excited to bring back to the team? I know you mentioned a couple things, automation, exploring what to do with AI, possibly another big one for us is I think we need to explore change management.…

…Should I say, what do you think the effective change management approach should be in this situation?…

…Can you tell us about your role and how you work with the C-suite? Yeah, so oftentimes the C-suite will bring me in when they have a change management challenge.…

…The biggest thing that we keep in mind is change management.…

…Adrienne, change mindset and change management is really the core of your work.…

…But you really have to sit down and you have to think about what skills do we want to teach our employees? How are we going to teach those skills? And it's really change management.…

…fix people and stop trying to fix teams, and we just start realizing through that awareness, like, where are we? How can we bridge into a slightly better outcome? Then we don't create the burden of change management on people.…

…One is change management within the retail organization.…

…He's a change management and enablement technology leader who helps other leaders turn disruption into results.…

…I also just started my company, uh, the Change Curiosity Lab where I am bridging the gap between technology and humans, uh, leaning in on the human side because my background is actually in change management.…

…There's a lot behind change management, right?…

…Uh, we bring people together, we start the problem solving process, maybe we even throw in a change management team to help with that transition.…

…There are many question marks around it and this is kind of um, the first thing to break and the first barrier that we have that it's about change management and how can we change the way of working.…

…And that's how you also tie the change management and you also tie the learning and the training.…

…Um, this is going to complicate things like change management, because again, it's a different type of change.…

…The podcast is Casa de Cambio, and it's all about change management.…

…But the change management, of course, is a technical question.…

…I just went through a huge, uh, change management process and I had some mentors through it.…

…Also, you should understand change management and process re engineering.…

…I don't even want to say it's not that hard because fixing the process can be, you know, change management is maybe one of the hardest things, you know, for anybody.…

…What gives you cred to tell an executive how to do change management?…

…on top of it, it's all about human and change management and leaning into your people.…

…And it's, it's interesting there were a few talks about that change management aspect like, like you just used the word art.…

…peaker A: our change management is really strong.…

…And we'll unpack how Source2Pay, S2P, has evolved into a strategic backbone connecting finance, IT, supply chain and compliance, and how change management and digital adoption are central to maximize your ROI from S2P systems.…

…Change management is an integral part of navigating the employee relations landscape during an acquisition.…

…To learn more about Shuffalo Consulting and our Trauma informed change management and professional development Solutions, please visit ShaloconSulting.com that's Chefalo C-H E F A L O Consulting.com make sure you don't miss these Transformers conversations by subscribing to Mindful Management…

…And what's really important is if we move away from a spreadsheet model, move to more of a centralized automated core ERP system, We have to understand from a change management perspective what people are giving up.…

…Um, and the change management required is increasing, right?…

…When we get into the program delivery phase, we're talking about program delivery management, program performance management benefits sustainment and transition, program change management, program communications management, program financial management, program information management, program procurement management and program quality assurance and control.…

…Another insight was that change management matters.…

…and three is this really what i want to do that's a good one so yeah i did a lot of different things so i think change management when i got into large-scale organizational change technical change um it started to plant that seed of how adaptive change is different and how we can not just you know move a cube from one place to another in a…

…Monica Newman McCluney: Yeah, but you know, it takes me back to the late 90s, early 2000s and reading the book, Who Moved My Cheese? really familiar, right? And really understanding change management.…

…Our 24 by 7 operational support teams, our core infrastructure, our move to the Azure Cloud, and then really core responsibilities like IT service management, change management.…

…I wouldn't say everybody, but big companies are very good in terms of driving change management.…

…Um, and lastly I would say again I talked about a little bit before as well, but it's about um, moving from the change management philosophy into a change mindset.…

…The change management that comes with it, where you bring the human into the loop, you get the man in the machine or the woman and the machine to work together to generate better outcomes than any one of them could individually have done.…

…peaker A: Yeah, but you know, historically, as you and I both know, historically companies don't do well with change overall, change management.…

…Um, uh, the transformation that we did is we went from branch offices and a regional fragmented approach to a centralized recruitment model that was digital and, um, change management.…