Ep 71 | Veronica Bianchini

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Veronica Bianchini , Senior Strategy Customer Success Manager at Discuss, a qualitative research platform for enterprise insights teams. Veronica brings a unique blend of experience in political science, data science, research, and consulting across three countries and five languages. She shares why customer silence concerns her more than complaints, how she proves value when success isn't measured through feature adoption, and why she believes technology will always follow people—not the other way around.