Ep 70 | Katrin Loodus

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Katrin Loodus , Customer Success Manager in the cybersecurity space. After more than a decade with the same organization, Katrin shares how working across multiple roles shaped her approach to Customer Success, why deep product and organizational knowledge help her serve customers more effectively, and how AI is helping her save time while delivering more value. She also discusses a personal social engineering incident that changed her perspective on cybersecurity and the human skills that will remain essential as AI continues to evolve.