Ep 69 | Nir Kalish

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Nir Kalish , VP of Customer Success at BlinkOps, an AI platform that helps security teams automate their operations at scale. Coming from a company where AI is the product itself, Nir offers a unique perspective on the future of Customer Success. He shares why white-glove CS cannot be replaced by AI agents, how BlinkOps uses its own platform to build internal CS tools, and how he approaches the build-versus-buy decision in a world where anyone can create software with AI.