Season 9, Episode 6: Ipsos Global Voices of Experience

Episode notes

Join Helen Bywater-Smith , Global Head of CX Advisory, Francisco Acuña , Head of CX in Latin America, Maura Howley , Senior Vice President, CX & EX in North America and Cyrille Dagorn , CX Service Line Leader, Ipsos BVA in France as they delve into the exclusive insights from our recent Global Voices survey. Where only 57% of organisations report consistently delivering customer experiences aligned with their brand promise. They explore the shifting landscape of customer and employee experience (CX & EX) and discover how well you’re keeping pace in a rapidly evolving world. What’s Inside This Episode: • Fresh Insights: Uncover the newest trends and changes in experience priorities from our extensive global research. • Global Perspectives: Gain insights from our Ipsos experts in France, Latin America, and the US as they share regional differences and common global themes. Whether you’re addressing employee experience challenges, refining customer journeys, or simply seeking an understanding of the current and future experience landscape, this podcast episode provides actionable insights.

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