Topic

Net Promoter Score (NPS)

A guide to the best B2B podcast coverage of Net Promoter Score (NPS) - the shows and 26 episodes that go deepest, ranked by substance, not downloads.

Net Promoter Score (NPS) has evolved from a simple metric into a strategic lever for business growth, as illustrated across episodes ranging from Zipcar's 50%+ NPS increase through systematic feedback action to broader customer experience strategies that differentiate companies in competitive markets. These episodes explore how NPS connects to retention, account management in private equity contexts, and the operational discipline required to turn customer feedback into measurable loyalty gains - demonstrating that NPS success requires cross-functional alignment from product to operations.

Best shows on Net Promoter Score (NPS)

FNDN Series
1 episode · best 95.0/100
Humans of CX
1 episode · best 82.0/100
MEDIASCAPE: Insights From Digital Changemakers
1 episode · best 81.0/100
Colorado Tech People
1 episode · best 80.0/100
Humanity At Scale: Redefining Leadership
1 episode · best 77.0/100
SaaS Backwards
1 episode · best 75.0/100
How AI Happens
1 episode · best 75.0/100
The Experience Perspective: An Ipsos Podcast
1 episode · best 75.0/100

Best episodes on Net Promoter Score (NPS)

This Company’s Compensation Cycle Takes Five Minutes with Rowan Savage
FNDN Series · 2026-04-18
95 / 100
Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal
Humans of CX · 2024-03-13
82 / 100
Finding Agency With AI In A World That Won’t Slow Down with Andy Sitison
MEDIASCAPE: Insights From Digital Changemakers · 2025-12-17
81 / 100
What Customers DO Tells You More Than What They SAY
Colorado Tech People · 2026-05-25
80 / 100
Scaling White-Glove Service: Sweetwater's $2 Billion Success Story with Mike Clem
Humanity At Scale: Redefining Leadership · 2026-02-19
77 / 100
Ep. 197 - The SaaS Retention Problem Starts Before the Customer Signs
SaaS Backwards · 2026-05-01
75 / 100
Amdocs Group President Anthony Goonetilleke
How AI Happens · 2025-05-05
75 / 100
Season 9, Episode 6: Ipsos Global Voices of Experience
The Experience Perspective: An Ipsos Podcast · 2026-04-02
75 / 100
Feedback Is Just the Start: How Acting on It Increased Zipcar’s NPS by Over 50% | Nishaat Vasi, CPO
LaunchPod · 2026-06-23
74 / 100
Episode 85 - Why is company culture key to great CX? with Alistair Tudor - Head of Transformation and Client Delivery
The CX Podcast R&R · 2026-03-19
73 / 100
Integrating Customer Experience with the Value Chain: How End-to-End Alignment Drives Growth, Trust, and Operational Excellence (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 17): CX with SG
CX with SG · 2026-01-02
73 / 100
Micro CEOs: The Future of Agile Business Teams
Business Lunch · 2026-07-02
72 / 100
Why Great Leaders Communicate Like Creators
Experts of Experience · 2025-10-08
72 / 100
Account Management in Private Equity: How to Grow the Customer Base as an Asset and Win in the Boardroom | EP95
Account Management Secrets · 2026-06-26
71 / 100
CX Superheroes podcast - Series 15 Episode 3 - Building a CX Culture from the inside out - Paula Brazier
Customer Experience Superheroes · 2025-07-30
71 / 100
CHRISTMAS SPECIAL | Inside Hoxton Wealth’s Biggest Year Yet: People, Growth & What’s Next For 2026
Hoxton Life · 2025-12-24
70 / 100
Creating Spaces That Connect People With AV and Robotics (Dawn Cagliano, IVCi)
Turn One Studio · 2026-04-21
70 / 100
Turning Customer Experience Into Strategy
This Month in Banking · 2026-06-23
67 / 100
ArtNight's Aimie-Sarah Carstensen on Scaling IRL Events
Women Who Rock GSA · 2026-02-19
66 / 100
Episode 22 - Dennis Khoo - Author, Driving Digital Transformation and the allDigitalFuture Playbook (taP), Managing Partner, allDigitalfuture LLP
Banking on Innovation · 2025-07-02
63 / 100
Building A Leadership Framework Backed By Data | Benjamin Granger | 728
Leveraging Thought Leadership · 2026-07-30
63 / 100
How Healthcare Teams Hire Better Talent
We're Only Human · 2026-04-13
62 / 100
Customer Experience Superheroes - S16 E2 - CX Tech Demo Day
Customer Experience Superheroes · 2026-02-03
61 / 100
Employee Retention: The Exact Gifting Strategy to Drive Loyalty
The B2B Revenue Executive Experience · 2026-04-28
59 / 100
Customer Success Playbook S3 E20 - Terinee Pooler - Driving Feedback Through The Company
The Customer Success Playbook · 2025-02-19
Customer Success Playbook S3 E19 - Terinee Pooler - NPS
The Customer Success Playbook · 2025-02-17