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Customer success

A guide to the best B2B podcast coverage of Customer success - the shows and 64 episodes that go deepest, ranked by substance, not downloads.

Customer success has become a critical business function across industries - from medical device makers like Solventum to scaling SaaS platforms like MongoDB. These conversations explore how CS leaders are adapting their strategies as AI reshapes the role, whether that's Product Fruits rethinking their playbook after hitting $2M ARR on PPC, or Jared Cook leveraging AI to scale a side hustle. The underlying tension: which customer success skills actually require human judgment, and where is automation genuinely creating competitive advantage?

Best shows on Customer success

Best episodes on Customer success

  1. B2B Sales Strategy and AI in Sales: Deal Intelligence That Drives Revenue

    The B2B Revenue Executive Experience · 2026-05-12

    80 / 100

    …Currently he serves as EVP of sales and customer success at Inside Partners, venture capital and private equity firm.…

  2. Ep.17- How to Treat Customer Success as a Revenue Growth Lever and Not Post-Sales Babysitting with Ivan Stefanovski

    Pre-Sales Unplugged: Leadership Playbook · 2026-05-08

    76 / 100

    …Um, so today I have a very special guest, and I'm actually very excited about this topic because um, believe it or not, Yvonne, you are the first guest I've had on post sales, uh, specifically customer success.…

  3. Scaled MongoDB From $35M to $2B - Why He HATES the Word Playbook

    Hunters and Unicorns · 2026-06-24

    74 / 100

    …Uh, and so, but I think in general, if you, if you put the customer at the beginning, at the, the heart of everything you do, this is me coming back to my, you know, my brief foray into running customer success as well.…

  4. Product Fruits: They hit $2M ARR on PPC alone, and rebuilding around AI broke the playbook

    The SaaS Growth podcast · 2026-06-10

    73 / 100

  5. Ep.18- The GTM Plateau Is a Leadership Problem. How to Break Through and Build a Winning Team with Mike Simmons

    Pre-Sales Unplugged: Leadership Playbook · 2026-05-15

    73 / 100

    …The uh so very just an interesting arc across, and I'm happy to get into more detail around individual stepping stones in between, which included time and customer success before it was called customer success.…

  6. Jared Cook - A Rebel Story of a CS Leader Scaling a Side Hustle with AI

    The Rebels Of SaaS · 2026-03-16

    67 / 100

    …And in each one of those, I spent time in different roles, from product and strategy to business development, the customer success, and education and professional services.…

  7. Why Customer Success Is the Next Major Category in MedTech with Rupal Ayer, Senior Director of Customer Success at Solventum

    Outcomes Rocket · 2026-07-02

    63 / 100

    …His name is Rupal Iyer and he's the Senior Director of Customer Success at Solventum M.…

  8. Focusing on the "Person" in Salesperson. Just as much as the Sales with Heather Foidart

    Live Better. Sell Better. · 2024-03-21

    62 / 100

    …And so the natural reaction is, well, maybe I'll go into customer success or account management.…

  9. 150 - Building Customer Success Skills That AI Can’t Replace

    Women in Customer Success Podcast · 2026-03-11

    61 / 100

    …SPEAKER_00: Hi everyone! Welcome to the new episode of Women in Customer Success Podcast.…

  10. Episode #86: Dan Gingiss Interviews Donna Weber

    The Experience Maker Show · 2022-03-07

    59 / 100

    …She's the author of Onboarding Matters and also known as a top influencer in the customer success space.…

  11. From Operator to Advisor: Carlos Granda on Navigating Private Equity

    Fireside with Founders & Leaders · 2026-03-04

    …every component of the customer journey sort of post sales once a Po comes in so my team always took over whether it was onboarding or implementation adoption usage and eventually customer support customer success it seems like the names and acronyms change seems like every year there's a new word a new buzzword so I've done it kind of done quite a bit so I did work for companies like SAP Salesforce Vmware Google Cloud uh the…

  12. You can position yourself to win wherever you are. Interview with Cinthia Silva

    Belkins Podcast · 2023-11-14

  13. Harnessing Community to Drive Growth with Mark Boothe, CMO at Domo

    Builders Wanted · 2024-08-22

  14. Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024

    The Customer Success Channel · 2023-12-15

  15. Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales

    The Customer Success Channel · 2024-01-31

    …And welcome back to the next episode of the Customer Success Channel podcast brought to you by planhat, the modern customer platform.…

  16. Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS

    The Customer Success Channel · 2023-11-16

  17. Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework

    The Customer Success Channel · 2023-10-18

  18. Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success

    The Customer Success Channel · 2023-07-13

  19. Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next?

    The Customer Success Channel · 2023-04-18

  20. Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times

    The Customer Success Channel · 2023-03-22

  21. Julie Raeder, CS Coach at Dooly - Transition into Customer Success

    The Customer Success Channel · 2023-02-22

  22. Jennifer Yorke, CCO at Omertria - Customer Success in a recession

    The Customer Success Channel · 2023-01-25

  23. Matt Myszkowski, VP of CE (EMEIA) at Cision - Mental health in CS: It's ok not to be ok!

    The Customer Success Channel · 2022-01-19

  24. Andrew Marks, Co-Founder of SuccessHACKER - How to build effective health scores

    The Customer Success Channel · 2021-11-17

  25. Zachary Schulte, from MeetEdgar - Customer Experience & Usability; Essential components of customer success

    The Customer Success Channel · 2018-07-10

  26. Cristina Fonseca, Co-Founder of Talkdesk - How Machine Learning Can Empower Customer Success Managers

    The Customer Success Channel · 2018-06-26

  27. Martin Stenke, Co-Founder at Infunnel - Using Personas and Maturity Scales in Customer Success

    The Customer Success Channel · 2018-06-11

  28. Hélène Hagnéré, Director of CS at Planday - How to Close the Customer Feedback Loop

    The Customer Success Channel · 2018-05-08

  29. Sue Nabeth, Owner of Success Track Enterprise - Customer Success in Europe

    The Customer Success Channel · 2018-04-16

  30. Amaan Nathoo, Head of Sales at Bonjoro - How Sales & Customer Success Can Overlap

    The Customer Success Channel · 2018-04-02

  31. What Leaders in Customer Success Look for When Hiring

    The Customer Success Channel · 2018-03-19

  32. Patrick Cournoyer, VP of CS at Peakon - Why Focusing on Team and Relationships is Essential in Customer Success

    The Customer Success Channel · 2018-03-02

  33. David Etheredge, CEO and Andy Sutton, Director of User Experience, at SavvyCard - Investing Early in Customer Success

    The Customer Success Channel · 2018-02-19

  34. Chris Jones, Director of CS, EMEA at Enboarder - Remote Customer Onboarding

    The Customer Success Channel · 2020-09-02

  35. Nabil Dabbagh, Head of CS at DeepCrawl - Restructuring a Customer Success Organisation

    The Customer Success Channel · 2020-08-06

  36. Anna Poorna, Head of Community at Freshworks - How to build a Customer Success Community

    The Customer Success Channel · 2020-07-09

  37. Lauren Cumming, Head of CS at Fixflo - Growing Customer Success from a Startup to a Scaleup

    The Customer Success Channel · 2020-06-03

  38. Dan Farley, VP of CS at Seenit - How to make impactful Customer Success changes during COVID-19

    The Customer Success Channel · 2020-05-07

  39. Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation

    The Customer Success Channel · 2020-04-15

  40. Adrian Beck, Senior Director of CS at Tanium - Scaling a Customer Success Organisation

    The Customer Success Channel · 2020-03-11

  41. Violaine Yziquel, Director of CS at Box - Managing Customer Success with Third Party Vendors

    The Customer Success Channel · 2018-09-24

  42. Paul Henderson, Founder of Outcome Leaders - How to Focus on Success Driven Outcomes

    The Customer Success Channel · 2018-07-23

  43. Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 days

    The Customer Success Channel · 2022-10-25

  44. Pat Phelan, CCO at GoCardless - Charging for Customer Success

    The Customer Success Channel · 2022-07-13

  45. Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization

    The Customer Success Channel · 2022-06-17

  46. Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA

    The Customer Success Channel · 2022-05-18

  47. Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS

    The Customer Success Channel · 2022-04-20

  48. Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS

    The Customer Success Channel · 2022-03-17

  49. David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers

    The Customer Success Channel · 2021-10-12

  50. Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models

    The Customer Success Channel · 2021-09-07

  51. Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?

    The Customer Success Channel · 2021-08-10

  52. Emily Garza, AVP of Customer Success at Fastly - CS responsibility for revenue

    The Customer Success Channel · 2021-07-01

  53. Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud - The taboos of Customer Success

    The Customer Success Channel · 2021-06-10

  54. Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations

    The Customer Success Channel · 2021-05-11

  55. Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS

    The Customer Success Channel · 2021-03-10

  56. Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

    The Customer Success Channel · 2021-02-10

  57. Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

    The Customer Success Channel · 2021-01-11

  58. Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

    The Customer Success Channel · 2020-11-30

  59. Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

    The Customer Success Channel · 2020-11-04

  60. George C. Huang, Director of Customer Experience & Success at Remo - How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding

    The Customer Success Channel · 2020-10-01

  61. Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes

    The Customer Success Channel · 2022-09-20

  62. Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell

    The Customer Success Channel · 2022-08-23

  63. Vijay Mehrotra, Professor at the University of San Francisco - The world's first university degree in Customer Success

    The Customer Success Channel · 2021-12-21

  64. Jonas Stanford, Director of CS at Unbounce - What Data is Important for Customer Success?

    The Customer Success Channel · 2018-01-26