Topic

Customer success

A guide to the best B2B podcast coverage of Customer success - the shows and 139 episodes that go deepest, ranked by substance, not downloads.

Customer success has become a critical business function across industries - from medical device makers like Solventum to scaling SaaS platforms like MongoDB. These conversations explore how CS leaders are adapting their strategies as AI reshapes the role, whether that's Product Fruits rethinking their playbook after hitting $2M ARR on PPC, or Jared Cook leveraging AI to scale a side hustle. The underlying tension: which customer success skills actually require human judgment, and where is automation genuinely creating competitive advantage?

Best shows on Customer success

B2B Marketing with Fexingo
2 episodes · best 83.0/100
The B2B Revenue Executive Experience
1 episode · best 80.0/100
Schulering HUB Talking Hospitality Podcast
1 episode · best 80.0/100
Pre-Sales Unplugged: Leadership Playbook
2 episodes · best 76.0/100
SaaS Backwards
2 episodes · best 76.0/100
Women in Customer Success Podcast
21 episodes · best 75.0/100
Hunters and Unicorns
1 episode · best 74.0/100
The SaaS Growth podcast
1 episode · best 73.0/100

Best episodes on Customer success

How B2B Marketers Use Customer Marketing for Expansion
B2B Marketing with Fexingo · 2026-07-02
83 / 100
…Luna: You mean the part where you've already got the customer and you don't want to lose them? That's customer success territory, right?…
B2B Sales Strategy and AI in Sales: Deal Intelligence That Drives Revenue
The B2B Revenue Executive Experience · 2026-05-12
80 / 100
…Currently he serves as EVP of sales and customer success at Inside Partners, venture capital and private equity firm.…
Hotel Tech Pays More, But Is It Better? | Edouard Clark
Schulering HUB Talking Hospitality Podcast · 2026-08-08
80 / 100
…And in customer success, for example, you can get bonuses as well.…
Ep.17- How to Treat Customer Success as a Revenue Growth Lever and Not Post-Sales Babysitting with Ivan Stefanovski
Pre-Sales Unplugged: Leadership Playbook · 2026-05-08
76 / 100
…Um, so today I have a very special guest, and I'm actually very excited about this topic because um, believe it or not, Yvonne, you are the first guest I've had on post sales, uh, specifically customer success.…
Ep. 192 - Why SaaS Growth Now Starts After the Sale
SaaS Backwards · 2026-03-27
76 / 100
…Our guest today is Yumon Sang, co-founder and CEO of ChurnZero, a customer success platform that helps SaaS companies unify customer data, drive retention, and automate the next best actions across the customer lifecycle.…
143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That Jazz
Women in Customer Success Podcast · 2025-09-17
75 / 100
…Any customer success funnel sort of is big and small and then big and then small and then big and small.…
Ep. 197 - The SaaS Retention Problem Starts Before the Customer Signs
SaaS Backwards · 2026-05-01
75 / 100
…Sales and marketing with expectation setting product with the uh, MVP definition and user experience implementation support, customer success, whatever label you want to put on these different groups, if they exist already or they will at some point, it is all connected and around that customer and you have to make sure that they're aligned and heading into…
Scaled MongoDB From $35M to $2B - Why He HATES the Word Playbook
Hunters and Unicorns · 2026-06-24
74 / 100
…Uh, and so, but I think in general, if you, if you put the customer at the beginning, at the, the heart of everything you do, this is me coming back to my, you know, my brief foray into running customer success as well.…
142 - You're Never Too Senior to Be a Rep: Leadership Lessons with Cynthia Taylor
Women in Customer Success Podcast · 2025-09-03
74 / 100
…And then I was at a customer meeting and after the meeting, in a debrief, one of the customer success managers said to me, like, Connecticut, that Three Amigos thing, it's really working.…
Product Fruits: They hit $2M ARR on PPC alone, and rebuilding around AI broke the playbook
The SaaS Growth podcast · 2026-06-10
73 / 100
Ep.18- The GTM Plateau Is a Leadership Problem. How to Break Through and Build a Winning Team with Mike Simmons
Pre-Sales Unplugged: Leadership Playbook · 2026-05-15
73 / 100
…The uh so very just an interesting arc across, and I'm happy to get into more detail around individual stepping stones in between, which included time and customer success before it was called customer success.…
[WiCS PowerUp Masterclass S2:E3] Preparing for AI and Agents
Women in Customer Success Podcast · 2025-10-17
72 / 100
…Welcome to another Power Up Masterclass brought to you by Gainsight and Women in Customer Success.…
Beyond the Job Description: Career Growth in Digital CS with Stephanie Blair | Episode 101 | Episode 101
The Digital CX Podcast · 2026-02-10
72 / 100
…Um, that said, we don't need to take the soul and the person out of it, especially in the customer success world.…
148 - AI And Empathy In Customer Success
Women in Customer Success Podcast · 2026-02-04
70 / 100
…Welcome to the new episode of Women in Customer Success Podcast.…
147 - From Languages to Ops Leadership: Emily Nguema on Ambiguity, Influence & Growth
Women in Customer Success Podcast · 2025-12-10
70 / 100
…When you start to like build those connections, I think it just unlocks so much within within customer success.…
Jared Cook - A Rebel Story of a CS Leader Scaling a Side Hustle with AI
The Rebels Of SaaS · 2026-03-16
67 / 100
…And in each one of those, I spent time in different roles, from product and strategy to business development, the customer success, and education and professional services.…
146 - From Intern At 40 To CS Leader with Adi Aloni
Women in Customer Success Podcast · 2025-11-19
65 / 100
…I'm Maria Scove-Pille, and you're listening to the Women in Customer Success podcast.…
145 - From Vineyards to Tech: Dimple Athavia's Unconventional Road to Customer Success
Women in Customer Success Podcast · 2025-10-29
65 / 100
…So, tech industry customer success manager was definitely not on the radar.…
Why Customer Success Is the Next Major Category in MedTech with Rupal Ayer, Senior Director of Customer Success at Solventum
Outcomes Rocket · 2026-07-02
63 / 100
…His name is Rupal Iyer and he's the Senior Director of Customer Success at Solventum M.…
144 - Oversharing by Design: The Power of Adopting the Mindset of Transparency
Women in Customer Success Podcast · 2025-10-01
63 / 100
…I would give customer success, customer advocacy the biggest seat at the table because we are the folks at the company who speak to customers the most.…
Focusing on the "Person" in Salesperson. Just as much as the Sales with Heather Foidart
Live Better. Sell Better. · 2024-03-21
62 / 100
…And so the natural reaction is, well, maybe I'll go into customer success or account management.…
150 - Building Customer Success Skills That AI Can’t Replace
Women in Customer Success Podcast · 2026-03-11
61 / 100
…SPEAKER_00: Hi everyone! Welcome to the new episode of Women in Customer Success Podcast.…
Episode #86: Dan Gingiss Interviews Donna Weber
The Experience Maker Show · 2022-03-07
59 / 100
…She's the author of Onboarding Matters and also known as a top influencer in the customer success space.…
Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 103
The Digital CX Podcast · 2026-03-10
59 / 100
…If you'd like more info, need to get in touch, or sign up for the weekly companion newsletter that has additional articles and resources in it, go to digitalcustomer success.com.…
[WiCS PowerUp Spotlight] The Customer Success Talent Playbook
Women in Customer Success Podcast · 2026-03-30
58 / 100
…SPEAKER_00: Hi everyone, this is Maria Skobe-Pillet, and you're listening to Women in Customer Success podcast, the first women-only podcast where remarkable ladies of customer success share their stories and practical tools to help you succeed and make an impact.…
The Human Problem with Customer Success
Psychology of Customer Success · 2026-02-04
55 / 100
…Come join me every Wednesday for Psychology of Customer Success, where we'll dive into why people do the things they do , what motivates them and the effect that has on your CS strategy, team dynamics and executive presence.…
Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097
The Digital CX Podcast · 2025-09-23
40 / 100
Customer Success Playbook - Final Episode with Kevin and Roman
The Customer Success Playbook · 2025-12-22
31 / 100
…music: Special episode of the Customer Success Playbook podcast.…
From Operator to Advisor: Carlos Granda on Navigating Private Equity
Fireside with Founders & Leaders · 2026-03-04
…every component of the customer journey sort of post sales once a Po comes in so my team always took over whether it was onboarding or implementation adoption usage and eventually customer support customer success it seems like the names and acronyms change seems like every year there's a new word a new buzzword so I've done it kind of done quite a bit so I did work for companies like SAP Salesforce Vmware Google Cloud uh the…
You can position yourself to win wherever you are. Interview with Cinthia Silva
Belkins Podcast · 2023-11-14
Harnessing Community to Drive Growth with Mark Boothe, CMO at Domo
Builders Wanted · 2024-08-22
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
The Customer Success Channel · 2023-12-15
Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
The Customer Success Channel · 2024-01-31
…And welcome back to the next episode of the Customer Success Channel podcast brought to you by planhat, the modern customer platform.…
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
The Customer Success Channel · 2023-11-16
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework
The Customer Success Channel · 2023-10-18
Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success
The Customer Success Channel · 2023-07-13
Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next?
The Customer Success Channel · 2023-04-18
Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times
The Customer Success Channel · 2023-03-22
Julie Raeder, CS Coach at Dooly - Transition into Customer Success
The Customer Success Channel · 2023-02-22
Jennifer Yorke, CCO at Omertria - Customer Success in a recession
The Customer Success Channel · 2023-01-25
Matt Myszkowski, VP of CE (EMEIA) at Cision - Mental health in CS: It's ok not to be ok!
The Customer Success Channel · 2022-01-19
Andrew Marks, Co-Founder of SuccessHACKER - How to build effective health scores
The Customer Success Channel · 2021-11-17
Zachary Schulte, from MeetEdgar - Customer Experience & Usability; Essential components of customer success
The Customer Success Channel · 2018-07-10
Cristina Fonseca, Co-Founder of Talkdesk - How Machine Learning Can Empower Customer Success Managers
The Customer Success Channel · 2018-06-26
Martin Stenke, Co-Founder at Infunnel - Using Personas and Maturity Scales in Customer Success
The Customer Success Channel · 2018-06-11
Hélène Hagnéré, Director of CS at Planday - How to Close the Customer Feedback Loop
The Customer Success Channel · 2018-05-08
Sue Nabeth, Owner of Success Track Enterprise - Customer Success in Europe
The Customer Success Channel · 2018-04-16
Amaan Nathoo, Head of Sales at Bonjoro - How Sales & Customer Success Can Overlap
The Customer Success Channel · 2018-04-02
What Leaders in Customer Success Look for When Hiring
The Customer Success Channel · 2018-03-19
Patrick Cournoyer, VP of CS at Peakon - Why Focusing on Team and Relationships is Essential in Customer Success
The Customer Success Channel · 2018-03-02
David Etheredge, CEO and Andy Sutton, Director of User Experience, at SavvyCard - Investing Early in Customer Success
The Customer Success Channel · 2018-02-19
Chris Jones, Director of CS, EMEA at Enboarder - Remote Customer Onboarding
The Customer Success Channel · 2020-09-02
Nabil Dabbagh, Head of CS at DeepCrawl - Restructuring a Customer Success Organisation
The Customer Success Channel · 2020-08-06
Anna Poorna, Head of Community at Freshworks - How to build a Customer Success Community
The Customer Success Channel · 2020-07-09
Lauren Cumming, Head of CS at Fixflo - Growing Customer Success from a Startup to a Scaleup
The Customer Success Channel · 2020-06-03
Dan Farley, VP of CS at Seenit - How to make impactful Customer Success changes during COVID-19
The Customer Success Channel · 2020-05-07
Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation
The Customer Success Channel · 2020-04-15
Adrian Beck, Senior Director of CS at Tanium - Scaling a Customer Success Organisation
The Customer Success Channel · 2020-03-11
Violaine Yziquel, Director of CS at Box - Managing Customer Success with Third Party Vendors
The Customer Success Channel · 2018-09-24
Paul Henderson, Founder of Outcome Leaders - How to Focus on Success Driven Outcomes
The Customer Success Channel · 2018-07-23
Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 days
The Customer Success Channel · 2022-10-25
Pat Phelan, CCO at GoCardless - Charging for Customer Success
The Customer Success Channel · 2022-07-13
Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization
The Customer Success Channel · 2022-06-17
Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA
The Customer Success Channel · 2022-05-18
Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS
The Customer Success Channel · 2022-04-20
Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS
The Customer Success Channel · 2022-03-17
David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers
The Customer Success Channel · 2021-10-12
Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
The Customer Success Channel · 2021-09-07
Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?
The Customer Success Channel · 2021-08-10
Emily Garza, AVP of Customer Success at Fastly - CS responsibility for revenue
The Customer Success Channel · 2021-07-01
Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud - The taboos of Customer Success
The Customer Success Channel · 2021-06-10
Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations
The Customer Success Channel · 2021-05-11
Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS
The Customer Success Channel · 2021-03-10
Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights
The Customer Success Channel · 2021-02-10
Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM
The Customer Success Channel · 2021-01-11
Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program
The Customer Success Channel · 2020-11-30
Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development
The Customer Success Channel · 2020-11-04
George C. Huang, Director of Customer Experience & Success at Remo - How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding
The Customer Success Channel · 2020-10-01
Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes
The Customer Success Channel · 2022-09-20
Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell
The Customer Success Channel · 2022-08-23
Vijay Mehrotra, Professor at the University of San Francisco - The world's first university degree in Customer Success
The Customer Success Channel · 2021-12-21
Jonas Stanford, Director of CS at Unbounce - What Data is Important for Customer Success?
The Customer Success Channel · 2018-01-26
117 - The Secret to Building Successful Customer Success Programs - Erin Stavi
Women in Customer Success Podcast · 2024-06-26
141 - The 50/50 Career Rule: How to Grow Without Burning Out with Stephanie Robinson
Women in Customer Success Podcast · 2025-07-23
140 - The Art of Delivering Customer Value: A Masterclass with Liz Starling
Women in Customer Success Podcast · 2025-07-09
139 - The Power of Goal Setting: Building Your Path to Leadership with Lara Barnes
Women in Customer Success Podcast · 2025-06-25
Berlin Live: An inspiring Evening with Cara Benecke, Sally Stoewe and Pia Schümann-Hoppe
Women in Customer Success Podcast · 2025-05-05
101 - Designing Winning Retention Strategies - Kristen Gray Psychas
Women in Customer Success Podcast · 2024-01-24
London Live: An Intimate Evening with Daphne Costa Lopes
Women in Customer Success Podcast · 2025-03-07
124 - Career Advancement Secrets: Moving Up Within the Same Company - Rebecca Wallace
Women in Customer Success Podcast · 2024-09-04
114 - How to Live a Big Life as a CS Professional - Melissa Bickford
Women in Customer Success Podcast · 2024-06-05
111 - How to Build Your Personal Brand Internally as a Customer Success Manager - Natasha Evans
Women in Customer Success Podcast · 2024-05-08
104 - Crafting Your Career Path: How to Design Your Own Role - Nicky Feeney
Women in Customer Success Podcast · 2024-02-14
The Helper Personality
Psychology of Customer Success · 2024-01-10
Success Leaves Clues: Ep 299 What Gets Recognized Gets Repeated | Kristian Gaetano, COO at Achievers
Success Leaves Clues with Robin Bailey and Al McDonald · 2026-07-21
Customer Success Playbook S3 E34 - Ken Sandy - Persuasive NOT Positional Power
The Customer Success Playbook · 2025-03-24
Customer Success Playbook S3 E33 - Gilad Shriki - FunnelStory Customer Interview AI Friday
The Customer Success Playbook · 2025-03-21
Customer Success Playbook S3 E32 - Gilad Shriki - FunnelStory Customer Interview Big Question
The Customer Success Playbook · 2025-03-19
Customer Success Playbook Podcast 31
The Customer Success Playbook · 2025-03-17
Customer Success Playbook S3 E30 - Marcelo Calbucci - AI Friday and PRFAQ
The Customer Success Playbook · 2025-03-14
Customer Success Playbook S3 E29 - Marcelo Calbucci - Strategy Focus
The Customer Success Playbook · 2025-03-12
Customer Success Playbook S3 E28 - Marcelo Calbucci - PRFAQ
The Customer Success Playbook · 2025-03-10
Customer Success Playbook Podcast S3 E61 - John Huber - Blueprint for Strategic Alignment
The Customer Success Playbook · 2025-05-26
Customer Success Playbook Podcast S3 E56 - Elizabeth Harrin - Blueprint for Managing Competing Project Demands
The Customer Success Playbook · 2025-05-14
Customer Success Playbook S3 E46 - Mary Schmid - Listen To Connect not Correct
The Customer Success Playbook · 2025-04-21
Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092
The Digital CX Podcast · 2025-02-18
Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083
The Digital CX Podcast · 2024-12-17
Customer Success Playbook S3 E25 - David Singer - Human Touch in Customer Support
The Customer Success Playbook · 2025-03-03
Customer Success Playbook S3 E23 - Martin Vogel - Balancing Expansion and Customer Needs
The Customer Success Playbook · 2025-02-26
Customer Success Playbook S3 E22 - Martin Vogel - Global Support Framework
The Customer Success Playbook · 2025-02-24
Customer Success Playbook S3 E20 - Terinee Pooler - Driving Feedback Through The Company
The Customer Success Playbook · 2025-02-19
Customer Success Playbook S3 E19 - Terinee Pooler - NPS
The Customer Success Playbook · 2025-02-17
CSP S3 E16 - Eleni Vorvis - Product management- Communication and Strong Relationships
The Customer Success Playbook · 2025-02-10
CSP S3 E 15 - Mike Sabat Twilio - Meta Prompt for Success
The Customer Success Playbook · 2025-02-07
AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064
The Digital CX Podcast · 2024-08-06
Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061
The Digital CX Podcast · 2024-07-16
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060
The Digital CX Podcast · 2024-07-09
Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068
The Digital CX Podcast · 2024-09-03
Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066
The Digital CX Podcast · 2024-08-20
The Four Pillars of Digital Customer Success | Episode 065
The Digital CX Podcast · 2024-08-13
AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054
The Digital CX Podcast · 2024-05-28
"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053
The Digital CX Podcast · 2024-05-21
State of the Industry and Promise of AI with Jeff Heckler | Episode 052
The Digital CX Podcast · 2024-05-14
Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072
The Digital CX Podcast · 2024-10-01
Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078
The Digital CX Podcast · 2024-11-12
Four Ways to Measure Your Digital Customer Success Program | Episode 070
The Digital CX Podcast · 2024-09-17
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059
The Digital CX Podcast · 2024-07-02
Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058
The Digital CX Podcast · 2024-06-25
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057
The Digital CX Podcast · 2024-06-18
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056
The Digital CX Podcast · 2024-06-11
The Generative AI Primer for CSMs | Episode 055
The Digital CX Podcast · 2024-06-04
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051
The Digital CX Podcast · 2024-05-07
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050
The Digital CX Podcast · 2024-04-30
Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049
The Digital CX Podcast · 2024-04-23
The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048
The Digital CX Podcast · 2024-04-16
Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047
The Digital CX Podcast · 2024-04-09
Episode 268: Rethinking What Done Means in Product Ops
Product Thinking · 2026-05-06
…How many people do we want signed up for beta? Do we want our lists over subscribed? What's happening? How do you coordinate with customer success to run these betas?…
Cross-Functional Collaboration & Community Building in Digital CS w/ Karessa Parish | Episode 107
The Digital CX Podcast · 2026-08-18
How B2B Marketers Use Expansion Revenue to Grow Enterprise Accounts
B2B Marketing with Fexingo · 2026-08-04