Jared Cook - A Rebel Story of a CS Leader Scaling a Side Hustle with AI

Episode notes

In this episode, SaaS veteran Jared Cook joins Dannah Barnett Vaughan to discuss his journey through giants like Adobe and Domo to founding Crush Churn Consulting . Jared reveals how his passion for problem-solving led him to build a thriving, automated Turo car-sharing business that leverages AI and strategic delegation for true time freedom. The conversation dives into the "human element" of customer success, the pitfalls of chasing vanity metrics like NPS, and why "positive rebellion" requires a balance of challenging the status quo with disciplined, data-driven strategy.