Episode 268: Rethinking What Done Means in Product Ops

Episode notes

What does it mean for a product to actually be “done”? Not code in production, but customers buying, using, and loving it. In this compilation episode of the Product Thinking Podcast, Melissa Perri brings together three product leaders to explore the systems that make whole product launches consistent. Trisha Price, then Chief Product Officer at Pendo, argues for shifting the team's definition of done from "code complete" to "whole product complete." She reframes product marketing as a strategic voice in discovery, not a translation layer at launch, and shares how cadences keep the work moving. Kate Towsey, an independent research ops advisor with experience at BBC and Atlassian, frames organizational knowledge as water that needs a dam to stop it leaking away. Jessica Soroky, then Senior Director of Product Operations at Pendo, closes with what whole product launch and cadences look like in practice.