146 - From Intern At 40 To CS Leader with Adi Aloni

Episode notes

Text us your questions and thoughts! What if the smartest move in your forties is starting over as an intern? In this episode, we sit down with Adi Aloni, Customer Success Leader, to unpack a rare kind of career resilience: going from an established career, to taking a leap into an MBA, to a humble reentry through a marketing internship, and then a decisive pivot into customer success leadership. It’s a story about trading ego for opportunity and discovering how a nonlinear path can be a competitive edge. For the first time ever, Adi shares her career journey and walks us through the phases of building customer success from the ground up: early days with a handful of customers, finding product‑market fit, scaling teams and specialisation, and finally shifting to sustainable growth with sharper retention and efficiency.

• [WiCS PowerUp Spotlight] The Customer Success Talent Playbook38 / 100
• 150 - Building Customer Success Skills That AI Can’t Replace41 / 100
• 149 - It's Not You, It's Them: The Art of Being Tenacious and Not Giving Up31 / 100
• 148 - AI And Empathy In Customer Success
• [WiCS PowerUp Masterclass S2:E4] The Future of CS: Biggest Takeaways from Pulse Europe