[WiCS PowerUp Masterclass S2:E3] Preparing for AI and Agents

Episode notes

Text us your questions and thoughts! WE ARE BACK with another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight. In today’s conversation, we’ll explore how Agentic AI is reshaping CS roles and workflows, why it will not replace humans but instead change how we scale, and the practical steps you can take today to prepare your team. We discuss: How AI agents disrupt the old “growth = more headcount” model Where AI delivers meaningful value in CS, and where it still falls short Practical, low-lift steps to prepare: cleaning your data, setting guardrails, and upskilling your team You’ll walk away with actionable insights to future-proof your CS strategy and confidently embrace the age of AI and agents.

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