Customer Success Playbook - Final Episode with Kevin and Roman

1 00:00:02,759 --> 00:00:09,269 music: They got the game Custom success, their claim to fame on 2 00:00:09,269 --> 00:00:10,019 the podcast. 3 00:00:10,019 --> 00:00:11,189 They like the spark. 4 00:00:11,730 --> 00:00:15,179 Elevating your skills, creating a mark. 5 00:00:18,315 --> 00:00:21,045 Let's dive deeper into the playbook. 6 00:00:21,225 --> 00:00:27,285 The secrets they share no need to look from to retention. 7 00:00:27,585 --> 00:00:33,405 They've got all successes that go gonna stand tall with each 8 00:00:33,405 --> 00:00:34,244 episode. 9 00:00:34,515 --> 00:00:35,924 They share the views. 10 00:00:36,329 --> 00:00:42,060 Strategies and tactics that you can use some challenges to try 11 00:00:42,060 --> 00:00:47,789 and stick, helping you navigate when you hit a wall. 12 00:00:50,219 --> 00:01:03,615 So tune in now and join Kevin to the Journey in Success. 13 00:01:04,515 --> 00:01:08,569 With insights and wisdom, you'll be the best. 14 00:01:09,138 --> 00:01:10,039 Welcome to this. 15 00:01:10,546 --> 00:01:13,906 music: Special episode of the Customer Success Playbook 16 00:01:13,996 --> 00:01:14,867 podcast. 17 00:01:15,376 --> 00:01:18,856 Today we're closing this chapter of the show and reflecting on 18 00:01:18,856 --> 00:01:22,126 what this journey has meant to us and to the community. 19 00:01:23,822 --> 00:01:27,272 Roman, you know, it's been, it's been a while, uh, that we've 20 00:01:27,272 --> 00:01:27,811 been doing this. 21 00:01:27,811 --> 00:01:30,031 We started in, uh, June of 23. 22 00:01:30,031 --> 00:01:33,962 We launched in June of 23, but we, uh, got together in March 23 00:01:34,477 --> 00:01:36,156 Kevin Metzger: do you remember the, uh, do you remember the 24 00:01:36,156 --> 00:01:38,167 first conversation when the podcast showed up? 25 00:01:39,876 --> 00:01:40,296 Roman Trebon: Well, yeah. 26 00:01:40,296 --> 00:01:42,367 I, I remember the first time you mentioned it to me. 27 00:01:42,367 --> 00:01:46,296 We were, we went to get a, uh, a bite to eat and a drink go, uh. 28 00:01:47,167 --> 00:01:48,277 At a local place. 29 00:01:48,277 --> 00:01:51,367 And you, and you raised the idea to me, Kev, about doing a 30 00:01:51,367 --> 00:01:52,027 podcast. 31 00:01:52,027 --> 00:01:56,647 I think you had seen something I posted on LinkedIn, Hey, you're 32 00:01:56,647 --> 00:01:58,507 interested in customer success? 33 00:01:59,137 --> 00:01:59,706 I was like, yeah. 34 00:01:59,826 --> 00:02:01,807 And you threw out the idea. 35 00:02:01,807 --> 00:02:04,956 And I thought it was, I thought it was, uh, I thought it was 36 00:02:04,956 --> 00:02:05,587 pretty ludicrous. 37 00:02:05,587 --> 00:02:06,367 Kev, I'll be honest. 38 00:02:06,367 --> 00:02:09,757 I was like, why would, what a podcast like, Hey, you gotta be 39 00:02:09,757 --> 00:02:10,116 kidding me. 40 00:02:10,116 --> 00:02:12,187 What, what, what, uh, who would listen to it? 41 00:02:12,187 --> 00:02:13,356 Who would come on the show? 42 00:02:13,776 --> 00:02:15,847 I had a lot of, uh, doubt, man. 43 00:02:15,847 --> 00:02:18,127 But it's a super fun ride. 44 00:02:18,127 --> 00:02:22,326 I've, I've loved the, uh, the entire, the entire, uh, process 45 00:02:22,326 --> 00:02:24,336 of working with you, so, okay. 46 00:02:24,336 --> 00:02:27,637 As you said all that, this is our final episode in its current 47 00:02:27,637 --> 00:02:28,387 form, right? 48 00:02:28,387 --> 00:02:29,887 So we're gonna use this episode. 49 00:02:30,217 --> 00:02:33,907 We're gonna do a, a look back on how we started, what we learned 50 00:02:33,907 --> 00:02:34,747 along the way. 51 00:02:34,747 --> 00:02:37,866 We'll, we'll, we'll do some of our favorite moments, and, uh, 52 00:02:37,866 --> 00:02:40,747 as we wind it down, we'll talk a little bit about what's next 53 00:02:40,747 --> 00:02:43,116 for, for both us and, and the show. 54 00:02:43,146 --> 00:02:43,507 Right. 55 00:02:43,507 --> 00:02:45,366 So, uh, I'm excited to dig into it. 56 00:02:46,896 --> 00:02:48,907 Kev, let's, let me, let me start out with this. 57 00:02:49,086 --> 00:02:51,247 What, when you, when you ready for the idea of doing the 58 00:02:51,247 --> 00:02:54,157 podcast, what were you hoping this podcast would become? 59 00:02:54,157 --> 00:02:55,592 When we, uh, when we, when we launched it? 60 00:02:57,151 --> 00:02:59,451 Kevin Metzger: Yeah, you know, I knew I was gonna be entering 61 00:02:59,451 --> 00:03:05,002 into a job transition phase and I think my, my first kind of 62 00:03:05,002 --> 00:03:09,382 hope was alright, you know, done a lot in customer success, but I 63 00:03:09,382 --> 00:03:12,231 wanna kind of get my name out there so that I could use it as 64 00:03:12,231 --> 00:03:13,521 a networking tool. 65 00:03:13,731 --> 00:03:16,701 And I really, I, I think that was my initial kind of thought 66 00:03:16,701 --> 00:03:19,222 process was, hey, this could just be a great tool for 67 00:03:19,222 --> 00:03:19,792 networking. 68 00:03:20,542 --> 00:03:24,111 To be honest, I mean, it, it, it was like we've met so many 69 00:03:24,111 --> 00:03:27,322 amazing people over, over the last couple years doing this. 70 00:03:27,651 --> 00:03:27,711 Yeah. 71 00:03:27,711 --> 00:03:31,671 Getting to interview people and getting to have conversations. 72 00:03:31,762 --> 00:03:32,062 Yeah. 73 00:03:32,421 --> 00:03:37,192 And so I, I think that was my first, my first thought, my 74 00:03:37,192 --> 00:03:40,222 first, uh, first reasoning on doing it. 75 00:03:40,431 --> 00:03:40,972 How about you? 76 00:03:42,201 --> 00:03:43,056 What, what you think you want? 77 00:03:43,056 --> 00:03:43,067 Yeah. 78 00:03:45,037 --> 00:03:47,407 Roman Trebon: I don't know if I had any expectations ke i, I i, 79 00:03:48,187 --> 00:03:50,706 that we would last more than two episodes, that we get anyone to 80 00:03:50,706 --> 00:03:51,247 listen to us. 81 00:03:51,247 --> 00:03:54,396 I, I think I had pretty, um, loudest standards when we, when 82 00:03:54,396 --> 00:03:57,997 we went into it, but you know, like you said, it was, we got, 83 00:03:58,056 --> 00:04:00,907 you know, I think when we really sat down and got serious about 84 00:04:00,907 --> 00:04:03,847 it, we had outlined like goals for us and, and I think they 85 00:04:03,847 --> 00:04:05,076 were collective goals. 86 00:04:05,106 --> 00:04:06,366 Uh, you know, and they were. 87 00:04:06,937 --> 00:04:07,657 Keep honest. 88 00:04:07,657 --> 00:04:08,437 You're like, learn. 89 00:04:08,736 --> 00:04:08,856 Yeah. 90 00:04:08,887 --> 00:04:09,606 Keep learning. 91 00:04:09,637 --> 00:04:09,937 Right? 92 00:04:09,937 --> 00:04:11,887 There's so much to learn in customer success. 93 00:04:11,887 --> 00:04:15,037 It's a broad definition, so try to learn and soak in as much as 94 00:04:15,037 --> 00:04:19,536 we can from, from experts in the space, grow our network, which 95 00:04:19,536 --> 00:04:23,257 you mentioned like I, it's been amazing how many awesome people 96 00:04:23,257 --> 00:04:23,797 we've met. 97 00:04:23,797 --> 00:04:26,797 And you know, I, I don't know if it's, I don't know if this is 98 00:04:26,797 --> 00:04:30,607 specific to customer success community, but I find the people 99 00:04:30,607 --> 00:04:31,326 amazing, right? 100 00:04:31,326 --> 00:04:33,247 Like everyone in it is just. 101 00:04:34,012 --> 00:04:38,122 Uh, so giving with their time, their knowledge, always willing 102 00:04:38,122 --> 00:04:39,471 to help out when needed. 103 00:04:39,502 --> 00:04:42,682 I, I just find it a very welcoming, I, I, I found it and 104 00:04:42,682 --> 00:04:44,391 still find it a very welcoming community. 105 00:04:44,391 --> 00:04:47,661 And so, you know, our, our networks have grown and we've 106 00:04:47,661 --> 00:04:51,862 got to meet so many great authors, CEOs, you know, people 107 00:04:51,862 --> 00:04:53,331 have been coming in the CS space. 108 00:04:53,331 --> 00:04:55,851 We've, we've really run the gamut, uh, which has been great. 109 00:04:56,512 --> 00:04:58,552 And then, you know, really, I think the third and, and 110 00:04:58,552 --> 00:05:00,891 probably least important, which just like, like kind of grow our 111 00:05:00,891 --> 00:05:01,822 personal brand. 112 00:05:02,526 --> 00:05:04,476 I don't know if that's helped the non cap. 113 00:05:04,476 --> 00:05:08,437 I think the first two instructor were so successful in my mind 114 00:05:08,437 --> 00:05:12,456 that, you know, I, I personally feel rewarded, which is, you 115 00:05:12,456 --> 00:05:14,826 know, I think the ultimate measure of success with this 116 00:05:14,826 --> 00:05:15,036 thing. 117 00:05:15,966 --> 00:05:18,216 Kevin Metzger: Yeah, I, I, I gotta agree with that. 118 00:05:18,216 --> 00:05:22,927 The, I I, I spent a couple minutes to go look at a few 119 00:05:22,927 --> 00:05:27,007 statistics before, uh, before we sat down today. 120 00:05:27,067 --> 00:05:33,007 I've had almost 13,000 downloads of the podcast over, over the 121 00:05:33,007 --> 00:05:38,526 last two and a half years, which, yeah, I, I guess in the 122 00:05:38,526 --> 00:05:41,166 scale of internet things, maybe it's not a lot, but you know, 123 00:05:41,197 --> 00:05:46,146 we, we talk to 13,000 people, uh, yeah, who've heard our 124 00:05:46,151 --> 00:05:50,226 conversations and participated and really thought about. 125 00:05:50,992 --> 00:05:54,232 Customer success and, and maybe it's not 13,000 individuals, but 126 00:05:54,232 --> 00:05:55,341 people wanted to hear us. 127 00:05:55,341 --> 00:05:56,872 13,000 dimes. 128 00:05:56,872 --> 00:06:02,242 That's, that's kind of, I don't even know how, like that's an 129 00:06:02,242 --> 00:06:03,351 amazing feeling. 130 00:06:03,802 --> 00:06:05,002 13,000 people. 131 00:06:05,002 --> 00:06:08,362 I, I couldn't reach 13,000 people without doing this. 132 00:06:09,807 --> 00:06:11,286 Roman Trebon: Absolutely, absolutely. 133 00:06:11,541 --> 00:06:16,012 And not just, you know, the number Australia, Israel, 134 00:06:16,401 --> 00:06:17,211 France. 135 00:06:17,586 --> 00:06:19,237 You, it's like it's all over the world. 136 00:06:19,476 --> 00:06:22,687 C it's, it's a, like people all over the world have downloaded 137 00:06:22,687 --> 00:06:24,007 an episode and taken a listen. 138 00:06:24,007 --> 00:06:26,466 Like it, it's amazing when you look at the country stats too, 139 00:06:26,466 --> 00:06:30,156 it's like, you know, you and I live down the street in Atlanta, 140 00:06:30,427 --> 00:06:33,067 but our, our, our community has gotten so much bigger through 141 00:06:33,067 --> 00:06:33,726 the podcast. 142 00:06:33,726 --> 00:06:34,026 Right. 143 00:06:34,026 --> 00:06:36,156 Which is, it's just, uh, amazing. 144 00:06:37,776 --> 00:06:38,107 Kevin Metzger: Yeah. 145 00:06:38,286 --> 00:06:38,706 Yeah. 146 00:06:39,247 --> 00:06:42,516 So let's, did wanna take a couple minutes to kinda reflect, 147 00:06:42,697 --> 00:06:45,906 you know, what are a couple guests that you. 148 00:06:46,716 --> 00:06:47,826 Really found memorable. 149 00:06:49,447 --> 00:06:49,687 Roman Trebon: Yeah. 150 00:06:49,687 --> 00:06:52,387 We've had so many amazing guests, Kevin, I'll be honest, 151 00:06:52,422 --> 00:06:56,406 I, I, in prep, I went through our episodes and it's so many, 152 00:06:56,406 --> 00:06:58,476 I'm like, oh, that was a great episode. 153 00:06:58,476 --> 00:07:00,607 That was a great per I love that conversation. 154 00:07:00,607 --> 00:07:02,047 Like there were so many of'em. 155 00:07:02,047 --> 00:07:07,026 I, it's really, you know, I, I did get a sense of, um, you 156 00:07:07,026 --> 00:07:09,607 know, just an appreciation for the podcast, Kev. 157 00:07:09,607 --> 00:07:12,367 Once I, I kind of went back and looked at, at, at, at what we 158 00:07:12,367 --> 00:07:15,726 did, uh, in terms of the guest, I, I couple to stick out, right? 159 00:07:16,146 --> 00:07:18,997 I really loved our interview with Donna Weber. 160 00:07:19,057 --> 00:07:21,846 I, I just thought, well, you know, she wrote the book, 161 00:07:21,846 --> 00:07:23,497 onboarding Matters to me. 162 00:07:23,497 --> 00:07:25,747 It's still sort of like the babble of onboarding. 163 00:07:25,747 --> 00:07:28,297 Like, I have the book, I pull it out from time to time. 164 00:07:28,297 --> 00:07:29,346 I, I still reference it, right? 165 00:07:29,377 --> 00:07:33,156 I just, uh, she has great content that I still follow, so. 166 00:07:33,637 --> 00:07:36,456 Just to get, just again, that was someone I didn't think we'd 167 00:07:36,456 --> 00:07:36,666 get. 168 00:07:36,666 --> 00:07:38,586 Kevin, like, why is she gonna join the show? 169 00:07:38,586 --> 00:07:39,997 She, she was amazing. 170 00:07:39,997 --> 00:07:40,747 She was awesome. 171 00:07:40,747 --> 00:07:44,586 So I, I not only learned a lot, I've been able to apply that, 172 00:07:44,677 --> 00:07:47,706 you know, at my organization and, and it's been, uh, that, 173 00:07:47,706 --> 00:07:49,596 that's been a real one that sticks out. 174 00:07:50,047 --> 00:07:51,966 The, the other one is, uh, Rachel Provin. 175 00:07:52,326 --> 00:07:55,507 You know, we, we had an episode about imposter syndrome co. 176 00:07:56,076 --> 00:07:59,047 And I just really want, you know, like if you, if you're 177 00:07:59,047 --> 00:08:01,476 like, what does imposter syndrome have to do with 178 00:08:01,596 --> 00:08:02,466 customer success? 179 00:08:02,466 --> 00:08:03,906 I, I think it actually has to do a lot. 180 00:08:03,906 --> 00:08:05,766 It's just for any professional, right? 181 00:08:06,247 --> 00:08:09,697 It's something that I've, I've have dealt with, and especially 182 00:08:09,697 --> 00:08:12,036 for those in the job market today, right? 183 00:08:12,036 --> 00:08:15,367 I, I think sometimes we can self limit ourselves and I think 184 00:08:15,367 --> 00:08:18,276 having Rachel talk through that, Rachel works with people day in 185 00:08:18,276 --> 00:08:21,516 to day out to find opportunities, opportunities in 186 00:08:21,516 --> 00:08:22,716 the customer success space. 187 00:08:23,661 --> 00:08:25,161 I really liked that episode as well. 188 00:08:25,161 --> 00:08:27,141 I thought that was a little bit different than our traditional 189 00:08:27,141 --> 00:08:29,091 episodes, but I, uh, I enjoyed it. 190 00:08:29,331 --> 00:08:29,992 How about you, Kev? 191 00:08:29,992 --> 00:08:30,351 What, what? 192 00:08:30,531 --> 00:08:33,231 Any any shows or guests that jumped out for you when you, 193 00:08:33,261 --> 00:08:34,251 when you reflected back? 194 00:08:35,361 --> 00:08:35,782 Kevin Metzger: Yeah. 195 00:08:35,782 --> 00:08:38,902 You know, I was thinking about it and, um, yeah. 196 00:08:40,552 --> 00:08:47,001 First, I, I mean, actually first couple actually come from our co 197 00:08:47,032 --> 00:08:48,412 first couple episodes. 198 00:08:48,412 --> 00:08:52,341 I mean, just having Dave Jackson as our first guest. 199 00:08:52,912 --> 00:08:55,371 He, you know, CEO very successful Right. 200 00:08:55,942 --> 00:08:57,772 Just willing to come talk to us. 201 00:08:58,642 --> 00:09:02,211 Um, also out of, out of England, right? 202 00:09:02,241 --> 00:09:02,902 Outta Europe. 203 00:09:02,961 --> 00:09:03,081 Yep. 204 00:09:03,292 --> 00:09:05,361 So that was, that was cool. 205 00:09:05,361 --> 00:09:10,101 And then really the, it's funny, I mean the, the lessons about 206 00:09:10,851 --> 00:09:12,922 from him about revenue, about. 207 00:09:13,297 --> 00:09:18,576 Understanding what the value of your service is in, in, in 208 00:09:18,576 --> 00:09:20,496 context of a company, right? 209 00:09:20,677 --> 00:09:23,437 How do you make sure that you are providing a service that's 210 00:09:23,437 --> 00:09:25,116 providing benefit to the company? 211 00:09:25,506 --> 00:09:28,326 If you're not doing that, then are you really being successful? 212 00:09:28,716 --> 00:09:29,197 Yeah, I, 213 00:09:29,197 --> 00:09:29,376 Speaker 2: it, 214 00:09:29,797 --> 00:09:32,662 Kevin Metzger: it, it was a great first lesson for me, 215 00:09:32,917 --> 00:09:33,307 right? 216 00:09:33,307 --> 00:09:34,267 To, to just have, 217 00:09:34,807 --> 00:09:37,147 Roman Trebon: and, and I would say if you're now just listening 218 00:09:37,147 --> 00:09:39,336 to our show and you've not listened to all the other 219 00:09:39,336 --> 00:09:39,996 episodes. 220 00:09:40,552 --> 00:09:44,302 Dave Jackson set the tone unintentionally ke for like the 221 00:09:44,302 --> 00:09:45,261 entire podcast. 222 00:09:45,682 --> 00:09:49,101 He started with p and l and it's so important and if you 223 00:09:49,101 --> 00:09:52,522 understand your p and l and, and and, and the value you bring to 224 00:09:52,522 --> 00:09:54,772 the organization, everything else comes out. 225 00:09:54,772 --> 00:09:56,812 You know, it was, we didn't plan that. 226 00:09:56,812 --> 00:09:59,601 I wish we planned it that way, but it just worked out that way. 227 00:09:59,782 --> 00:10:00,172 Right. 228 00:10:00,261 --> 00:10:02,302 So if you haven't, go back and listen to Dave. 229 00:10:03,052 --> 00:10:04,042 An amazing episode. 230 00:10:04,042 --> 00:10:05,241 I completely agree, man. 231 00:10:05,241 --> 00:10:08,241 We lucked out with that one and, and really I think you could 232 00:10:08,241 --> 00:10:10,912 just put a pin in that and say, you know, start there and then, 233 00:10:10,942 --> 00:10:13,251 and then go through that other episodes, watch you listen. 234 00:10:14,182 --> 00:10:14,451 Kevin Metzger: Yeah. 235 00:10:14,451 --> 00:10:16,851 So I, I mean I think that was fantastic. 236 00:10:16,942 --> 00:10:20,481 The other David, David Allen, early on, David's become, David 237 00:10:20,481 --> 00:10:22,611 Allen's become a real mentor to me. 238 00:10:23,001 --> 00:10:25,822 Um, so I'm just very appreciative of that. 239 00:10:25,822 --> 00:10:26,001 And then. 240 00:10:27,351 --> 00:10:32,121 You know, I'm, you know, I love AI and, and, uh, Sam Cummings 241 00:10:32,182 --> 00:10:37,851 who was just such a, yeah, I went to the gain site in 2024. 242 00:10:37,851 --> 00:10:45,981 I met Sam there and he's just such an insightful dude in 243 00:10:46,162 --> 00:10:48,231 really understands ai. 244 00:10:48,261 --> 00:10:52,881 I think he was one of the first person people we talked to about 245 00:10:53,721 --> 00:10:56,572 agents and actually agents working together. 246 00:10:57,096 --> 00:11:01,986 And so that, I think that helped expand my understanding of AI 247 00:11:01,986 --> 00:11:04,807 and how agents can work and how agents can work together, and 248 00:11:04,807 --> 00:11:08,976 some of that, which, you know, it's funny if you, people are 249 00:11:08,976 --> 00:11:11,437 still trying to understand those concepts. 250 00:11:11,437 --> 00:11:15,846 So that was what, July ish of 24, I think that we had that 251 00:11:15,846 --> 00:11:16,417 episode. 252 00:11:16,417 --> 00:11:16,716 So 253 00:11:17,317 --> 00:11:17,647 Roman Trebon: yeah. 254 00:11:19,086 --> 00:11:22,596 You know, Kev, one of the things we, uh, we had talked about in 255 00:11:22,596 --> 00:11:24,547 the kind of the prep is just kind of the, I don't wanna say 256 00:11:24,547 --> 00:11:27,187 behind the scenes, but the stuff that happened after the show, 257 00:11:27,216 --> 00:11:27,606 right? 258 00:11:27,606 --> 00:11:31,356 Like, you know, we, we if little inside baseball gear, but we 259 00:11:31,356 --> 00:11:34,326 would get on with our guests and we would have a little pre-talk 260 00:11:34,326 --> 00:11:37,267 and, you know, and then we'd record and then we got to talk 261 00:11:37,267 --> 00:11:38,167 to him afterwards. 262 00:11:38,886 --> 00:11:42,756 Anything, uh, stick out to you from our kind of. 263 00:11:43,177 --> 00:11:45,907 You know, behind the scenes views when we stopped, when the 264 00:11:45,907 --> 00:11:47,826 record button was stopped with any of our guests. 265 00:11:49,116 --> 00:11:51,517 Kevin Metzger: Well, you know, uh, you mentioned Donna. 266 00:11:51,606 --> 00:11:55,206 Um, uh, Sue is another one. 267 00:11:55,537 --> 00:11:59,647 Both of them were very helpful in kind of recommending other 268 00:11:59,647 --> 00:12:03,277 guests to come on the show to help propel us forward and 269 00:12:03,547 --> 00:12:05,346 people we should meet and talk to. 270 00:12:06,831 --> 00:12:09,741 Uh, and I think that happened, you know, those two in 271 00:12:09,741 --> 00:12:12,172 particular stuck out because they really gave a couple of 272 00:12:12,172 --> 00:12:15,142 really good recommendations and, and connections. 273 00:12:15,231 --> 00:12:17,782 But I, that happened over and over again. 274 00:12:18,052 --> 00:12:20,932 So I think that was one of the things people, you, you 275 00:12:21,111 --> 00:12:24,951 mentioned people being given, people weren't, were giving up 276 00:12:24,951 --> 00:12:25,552 their time. 277 00:12:25,552 --> 00:12:27,067 They were giving up their information, they were giving 278 00:12:27,067 --> 00:12:28,027 other their contacts. 279 00:12:28,581 --> 00:12:29,032 And you're right. 280 00:12:29,511 --> 00:12:32,422 I don't know if it's particular to the space, I don't know, but 281 00:12:32,782 --> 00:12:34,312 it would, it, it made. 282 00:12:35,211 --> 00:12:38,001 What we were trying to do so much easier. 283 00:12:38,001 --> 00:12:39,142 It made it just flow. 284 00:12:39,142 --> 00:12:41,542 It made us just okay, yeah, we'll just have that next 285 00:12:41,542 --> 00:12:42,231 conversation. 286 00:12:42,231 --> 00:12:47,542 And it, it was really, I, I think that How about yourself? 287 00:12:47,542 --> 00:12:48,922 Any, anybody that you saw, 288 00:12:49,522 --> 00:12:52,251 Roman Trebon: you know, I love the kind of post wrap up 289 00:12:52,251 --> 00:12:53,481 conversations, right? 290 00:12:53,481 --> 00:12:56,272 Because we would talk about whatever the topic was and then, 291 00:12:57,022 --> 00:12:59,272 you know, we kind of took a deep breath after, and then we would 292 00:12:59,272 --> 00:13:02,001 just talk about whatever, like I, a couple things to stick out. 293 00:13:02,001 --> 00:13:03,442 I remember you mentioned Dave Ellen, but. 294 00:13:03,966 --> 00:13:06,726 We get off the show, Dave's showing us, he makes these huge 295 00:13:06,726 --> 00:13:07,567 Lego builds. 296 00:13:07,567 --> 00:13:08,226 And I'm like, what? 297 00:13:08,231 --> 00:13:08,902 This is insane. 298 00:13:08,902 --> 00:13:09,422 That's awesome. 299 00:13:09,422 --> 00:13:09,756 This is amazing. 300 00:13:09,756 --> 00:13:11,346 I'm like, you gotta send me pictures, right? 301 00:13:11,736 --> 00:13:14,767 Uh, Matt Lama, you know, playing guitar, he's like in a band and 302 00:13:14,767 --> 00:13:15,336 stuff, right? 303 00:13:15,336 --> 00:13:17,947 Like he, you know, he wrote a book and he'd play in this band 304 00:13:17,947 --> 00:13:20,706 and, you know, we would, we would ask the question, I think, 305 00:13:20,706 --> 00:13:22,986 I can't remember when we started it, but we would ask our guests 306 00:13:22,986 --> 00:13:25,567 like, Hey, if we came to visit you, you know, what should we 307 00:13:25,567 --> 00:13:25,927 see? 308 00:13:25,927 --> 00:13:26,797 Or where should we go? 309 00:13:26,797 --> 00:13:26,947 Right. 310 00:13:27,532 --> 00:13:29,871 And then people would share like, oh, you know, if you ever 311 00:13:29,871 --> 00:13:31,881 come over here, you gotta go to this place. 312 00:13:31,881 --> 00:13:34,371 Or, you know, I'm about to head on this, you know, I'm about to 313 00:13:34,371 --> 00:13:35,361 go vacation here. 314 00:13:35,481 --> 00:13:37,881 And you just learned about'em personally, right. 315 00:13:38,121 --> 00:13:41,121 Beyond just whatever the topic was and Yeah. 316 00:13:41,121 --> 00:13:42,172 And that's the part I really liked. 317 00:13:42,172 --> 00:13:42,292 Right. 318 00:13:42,292 --> 00:13:43,312 You got to know him. 319 00:13:43,312 --> 00:13:46,942 And, and I, I hope if you are a former guest listening, I hope 320 00:13:46,942 --> 00:13:47,841 you had a good time with us. 321 00:13:47,841 --> 00:13:48,081 Right? 322 00:13:48,081 --> 00:13:51,231 Like really, we, our, our goal is if you came on the show, was 323 00:13:51,231 --> 00:13:53,422 to try to make it as easy as possible and to try to have a 324 00:13:53,422 --> 00:13:54,052 fun time. 325 00:13:54,846 --> 00:13:55,897 I walked away. 326 00:13:55,897 --> 00:13:56,917 I always enjoyed it, man. 327 00:13:56,917 --> 00:13:59,886 Like, I always felt like, oh man, that was, even though I had 328 00:13:59,886 --> 00:14:02,856 some nerves going into each episode, when you get through 329 00:14:02,856 --> 00:14:04,807 it, I'm like, man, what a great guest. 330 00:14:04,807 --> 00:14:07,267 You know, really enjoyed getting to know him and, and, and I 331 00:14:07,267 --> 00:14:08,076 really valued that. 332 00:14:09,277 --> 00:14:09,636 Kevin Metzger: Yeah. 333 00:14:10,267 --> 00:14:10,596 Yeah. 334 00:14:10,596 --> 00:14:14,076 And I really, I, you're just, you're speaking to something 335 00:14:14,076 --> 00:14:17,106 that I think, you know, is always important, personal 336 00:14:17,106 --> 00:14:22,746 connection, but as we keep moving forward into, into this 337 00:14:22,746 --> 00:14:24,126 new age of ai. 338 00:14:24,471 --> 00:14:29,692 Personal connections are the things that allow you to know 339 00:14:29,692 --> 00:14:30,292 what's real. 340 00:14:31,312 --> 00:14:31,611 Yeah. 341 00:14:31,611 --> 00:14:35,211 I keep, I keep getting asked by my daughter, how are we gonna 342 00:14:35,211 --> 00:14:35,812 know what's real? 343 00:14:36,292 --> 00:14:39,292 We know what's real about people we interface with by the people 344 00:14:39,292 --> 00:14:40,072 we talk to. 345 00:14:40,522 --> 00:14:44,991 Um, so I, I find that such a, it's such a nice thing and being 346 00:14:44,991 --> 00:14:48,711 able to have those conversations and the personal conversations, 347 00:14:48,711 --> 00:14:50,147 and then being able to reach out to people. 348 00:14:51,606 --> 00:14:52,476 You know are real. 349 00:14:52,476 --> 00:14:52,746 Right? 350 00:14:52,746 --> 00:14:52,807 Yeah. 351 00:14:52,897 --> 00:14:56,376 It, wherever they are and having those contacts everywhere is, is 352 00:14:56,376 --> 00:14:59,947 it's, it's a, it's amazing. 353 00:14:59,947 --> 00:15:05,136 It's such a good, good thing to be able to do, to be able to 354 00:15:05,136 --> 00:15:08,136 know people, to be able to talk to people, to be able to learn 355 00:15:08,136 --> 00:15:11,106 from people, to be able to share with people. 356 00:15:11,136 --> 00:15:13,206 It's, I, yeah. 357 00:15:13,206 --> 00:15:15,682 In the end, yeah, go ahead. 358 00:15:16,356 --> 00:15:18,667 Roman Trebon: No, I, I, no, it's not to tell you off here, but 359 00:15:18,667 --> 00:15:21,787 like when I was, when, you know, I was thinking back on the show, 360 00:15:21,792 --> 00:15:24,876 I, I was, I was constantly reminded of one quote, which I 361 00:15:24,876 --> 00:15:25,447 really enjoyed. 362 00:15:25,447 --> 00:15:28,027 I think it relates to my experience doing the show. 363 00:15:28,716 --> 00:15:32,586 It it's life shrinks or expands in proportion to one's courage. 364 00:15:33,037 --> 00:15:33,397 Right? 365 00:15:33,907 --> 00:15:37,236 And, and that I, I would say, you know, when I went, like I 366 00:15:37,236 --> 00:15:39,876 said, when you asked me to do this, I, I had all these reasons 367 00:15:39,876 --> 00:15:41,017 why I shouldn't do it. 368 00:15:41,017 --> 00:15:41,197 Right? 369 00:15:41,197 --> 00:15:43,986 All this fear of, you know, rejection or, you know. 370 00:15:44,932 --> 00:15:45,951 We took the plunge, right? 371 00:15:45,951 --> 00:15:46,312 We did it. 372 00:15:46,792 --> 00:15:49,011 We didn't know, we didn't know anything about podcasting. 373 00:15:49,011 --> 00:15:51,261 I didn't know how to, I barely know how to hit the record 374 00:15:51,261 --> 00:15:51,442 button. 375 00:15:51,532 --> 00:15:51,802 Right. 376 00:15:51,802 --> 00:15:55,611 Like I was, you know, and, and we did show notes and we did 377 00:15:55,611 --> 00:15:57,591 prep, and we talked to people who did it. 378 00:15:57,591 --> 00:16:01,282 And like, we just learned through the process and, and we 379 00:16:01,282 --> 00:16:04,052 reached out to people and, and we've, like we've talked about 380 00:16:04,157 --> 00:16:06,501 so far, we made so many great connections, right? 381 00:16:06,501 --> 00:16:09,442 Our, my world, I, I don't wanna speak for you, Ken, but I know 382 00:16:09,442 --> 00:16:10,042 your world too. 383 00:16:10,057 --> 00:16:12,081 It's, it's expanded so much. 384 00:16:12,682 --> 00:16:14,631 It's because we had the courage to take the plunge. 385 00:16:14,631 --> 00:16:14,871 Right. 386 00:16:14,871 --> 00:16:17,481 We, it, it expanded because we asked people to come on the 387 00:16:17,481 --> 00:16:17,841 show. 388 00:16:17,902 --> 00:16:18,142 Right. 389 00:16:18,142 --> 00:16:20,841 It expanded because we weren't afraid to, to give this a shot. 390 00:16:20,841 --> 00:16:21,111 Right. 391 00:16:21,111 --> 00:16:23,721 And so I was just constantly reminded of that as I was 392 00:16:23,721 --> 00:16:24,201 looking back. 393 00:16:25,731 --> 00:16:26,121 Kevin Metzger: Yeah. 394 00:16:26,451 --> 00:16:28,942 I I think that's such a, it's such an important thing. 395 00:16:28,942 --> 00:16:32,991 You know, I've, I've pulled things over time where I just 396 00:16:32,991 --> 00:16:35,032 don't, I'm just like, just gonna do it. 397 00:16:35,601 --> 00:16:38,841 If you kinda have a high level idea of what you wanna do, what 398 00:16:38,841 --> 00:16:41,871 your goals are, and then you just start working towards'em, 399 00:16:41,871 --> 00:16:42,231 right? 400 00:16:42,682 --> 00:16:44,451 It's so easy to get stuck. 401 00:16:45,261 --> 00:16:47,361 It's so easy to get stuck in. 402 00:16:47,361 --> 00:16:48,471 Well, I don't know what's next. 403 00:16:48,471 --> 00:16:49,402 I don't know what to do. 404 00:16:49,792 --> 00:16:58,192 Um, and I remember, I remember from, uh, it's a Tony Robbins 405 00:16:58,192 --> 00:17:00,322 training that I took at one point in time. 406 00:17:00,922 --> 00:17:01,491 Um. 407 00:17:02,226 --> 00:17:06,156 Trying to, trying to accomplish big goals and what, what you 408 00:17:06,156 --> 00:17:06,727 gotta do. 409 00:17:07,507 --> 00:17:10,116 And he was talking about how you talk to yourself about that 410 00:17:10,116 --> 00:17:10,777 kinda stuff. 411 00:17:10,866 --> 00:17:13,057 And one of the things he's like, well what? 412 00:17:13,086 --> 00:17:13,926 What's the next step? 413 00:17:14,797 --> 00:17:16,717 All you have to do is figure out what the next step is. 414 00:17:16,717 --> 00:17:20,227 And he is like, well, and you might say to yourself, well, I 415 00:17:20,227 --> 00:17:21,517 don't know what the next step is. 416 00:17:21,906 --> 00:17:25,086 I said, well, tell yourself, if I didn't know what the next step 417 00:17:25,086 --> 00:17:25,957 was, what would 418 00:17:26,527 --> 00:17:26,826 Roman Trebon: it be? 419 00:17:26,977 --> 00:17:27,467 Yeah, yeah, yeah. 420 00:17:27,467 --> 00:17:27,672 Kevin Metzger: Yeah. 421 00:17:28,821 --> 00:17:32,031 It's funny because it's, and then I'll be honest, you know, 422 00:17:32,031 --> 00:17:36,321 so I was like, all right, let's just let's, I, I'm a big, I'm 423 00:17:36,321 --> 00:17:37,731 like, I wanna know where I'm going. 424 00:17:37,731 --> 00:17:40,432 If I know where I'm going, I, I want to plan to get there. 425 00:17:40,432 --> 00:17:45,142 But I'm okay with the fact that you got to things spell you. 426 00:17:45,142 --> 00:17:47,422 You're wrong so much of the time. 427 00:17:47,511 --> 00:17:47,902 Right? 428 00:17:48,142 --> 00:17:48,352 Yeah. 429 00:17:48,382 --> 00:17:50,811 Um, so, okay. 430 00:17:50,811 --> 00:17:51,471 It's okay. 431 00:17:51,471 --> 00:17:51,741 What? 432 00:17:51,741 --> 00:17:55,612 It took me a long time in life to learn it's okay to be wrong 433 00:17:55,612 --> 00:17:56,362 about something. 434 00:17:56,872 --> 00:18:00,771 Just fix it and make it right and keep moving the, the 435 00:18:00,771 --> 00:18:03,051 objective is the goal and go towards it. 436 00:18:03,382 --> 00:18:04,882 And this was one of those things, right? 437 00:18:04,882 --> 00:18:08,332 We started, like you said, with relatively no knowledge. 438 00:18:08,332 --> 00:18:11,362 I had a little bit, I had played with some stuff I, like I said, 439 00:18:11,362 --> 00:18:13,912 I like picking up random projects and doing things. 440 00:18:13,912 --> 00:18:19,311 I did the sta the project in 2009 where I had recorded a 441 00:18:19,311 --> 00:18:21,201 couple of podcasts as part of it. 442 00:18:21,261 --> 00:18:24,142 And so I had some idea and when you're like, well, how are we 443 00:18:24,142 --> 00:18:24,711 gonna do the tech? 444 00:18:25,221 --> 00:18:25,882 Don't worry about it. 445 00:18:25,882 --> 00:18:31,402 I'll so, because I had played with some of the stuff before, 446 00:18:31,432 --> 00:18:34,642 but, but yeah, it's What do you do? 447 00:18:35,451 --> 00:18:36,561 Do you know where you want to go? 448 00:18:37,162 --> 00:18:37,521 Okay. 449 00:18:37,521 --> 00:18:38,392 What's the first step? 450 00:18:39,201 --> 00:18:41,092 You don't have to know every single step in between. 451 00:18:41,092 --> 00:18:42,801 I have a couple ideas where you want to go. 452 00:18:43,102 --> 00:18:44,122 What are some of the steps? 453 00:18:44,122 --> 00:18:45,682 And then test it. 454 00:18:45,922 --> 00:18:47,632 If it fails, try something else. 455 00:18:47,991 --> 00:18:53,241 And I, I think interestingly, as a personal lesson from this. 456 00:18:54,112 --> 00:18:55,942 That's it works. 457 00:18:57,261 --> 00:19:00,382 Getting the goals, understanding where you want to go, and then 458 00:19:01,672 --> 00:19:03,142 figuring out the steps along the way. 459 00:19:03,201 --> 00:19:07,402 You're not a hundred percent sure start, start guessing, and 460 00:19:07,402 --> 00:19:11,122 by the way, having, having you as a partner in this and kind of 461 00:19:11,122 --> 00:19:12,561 thinking through it together, right? 462 00:19:12,561 --> 00:19:13,642 I mean, yeah, yeah. 463 00:19:13,642 --> 00:19:15,846 Team go. 464 00:19:16,461 --> 00:19:19,192 Roman Trebon: No, Kev, I would just, I, I, I completely agree, 465 00:19:19,192 --> 00:19:19,402 right? 466 00:19:19,402 --> 00:19:22,916 I, I would say our, my experience in the podcast, I, I, 467 00:19:22,922 --> 00:19:27,051 is, it, it, it, that, that directly relates to my 468 00:19:27,051 --> 00:19:28,372 day-to-day job, right? 469 00:19:28,551 --> 00:19:29,692 Know what the goals are. 470 00:19:30,021 --> 00:19:33,201 Just take the first step, try so something iterate. 471 00:19:33,201 --> 00:19:33,892 You're gonna fail. 472 00:19:33,892 --> 00:19:34,582 It's okay. 473 00:19:34,852 --> 00:19:37,102 Like I think back on the podcast, Kev, we started with 474 00:19:37,102 --> 00:19:38,781 just you and I talking right? 475 00:19:38,781 --> 00:19:39,981 Then we had guests on. 476 00:19:40,791 --> 00:19:43,432 And then we did recap shows after the guest. 477 00:19:43,432 --> 00:19:43,551 Right. 478 00:19:43,551 --> 00:19:44,721 We tried that for a while. 479 00:19:44,932 --> 00:19:49,461 We, then we had, we've had AI do shows, you know, like ai Kevin 480 00:19:49,461 --> 00:19:50,842 and AI Roman did a show. 481 00:19:51,051 --> 00:19:53,061 We've done many episodes. 482 00:19:53,122 --> 00:19:57,531 We've done special EPIs, like we've tried a bunch and we've 483 00:19:57,531 --> 00:19:59,031 tried stuff with the format of the show. 484 00:19:59,031 --> 00:20:00,771 We've tried stuff with how we've reached out. 485 00:20:00,771 --> 00:20:01,987 We tried stuff with how you and I work. 486 00:20:03,291 --> 00:20:05,001 We always knew what we were trying to achieve. 487 00:20:05,001 --> 00:20:05,271 Right? 488 00:20:05,271 --> 00:20:08,061 The same goals we outlined earlier, and we just iterated, 489 00:20:08,152 --> 00:20:08,392 right? 490 00:20:08,392 --> 00:20:11,632 We just took the next action and, and some things we loved 491 00:20:11,632 --> 00:20:14,451 and it worked and we kept it like the, like the, the, the, 492 00:20:14,511 --> 00:20:16,491 the show questions for the guests, like the personal 493 00:20:16,491 --> 00:20:16,942 questions. 494 00:20:17,241 --> 00:20:18,531 We put it in there, it stuck. 495 00:20:18,892 --> 00:20:20,632 We tried other stuff like the recaps. 496 00:20:20,632 --> 00:20:21,291 It didn't stick. 497 00:20:21,442 --> 00:20:24,652 It was okay, you know, but we tried it and you're not gonna 498 00:20:24,652 --> 00:20:25,672 know until you try it. 499 00:20:25,672 --> 00:20:29,031 And, and I can take that and relate it right back to the job. 500 00:20:29,241 --> 00:20:29,451 Right? 501 00:20:29,662 --> 00:20:31,041 You know what we're trying to do, right? 502 00:20:31,041 --> 00:20:32,001 Like in customer success. 503 00:20:32,527 --> 00:20:33,936 Grow revenue, right. 504 00:20:33,936 --> 00:20:35,136 Retain customers, right. 505 00:20:35,196 --> 00:20:36,126 I know the goals. 506 00:20:36,517 --> 00:20:37,386 How do we get there? 507 00:20:37,386 --> 00:20:38,767 Well, let's try stuff, you know? 508 00:20:38,767 --> 00:20:41,317 You know, let's, and again, working as a team, getting up, 509 00:20:41,317 --> 00:20:45,007 being open to ideas and you know, so that has been a big 510 00:20:45,007 --> 00:20:47,767 takeaway for me is I actually got to use something in my 511 00:20:47,767 --> 00:20:50,406 personal life that I can now incorporate into my work life as 512 00:20:50,406 --> 00:20:50,616 well. 513 00:20:52,686 --> 00:20:52,866 Kevin Metzger: Yeah. 514 00:20:52,866 --> 00:20:53,646 Fantastic. 515 00:20:53,646 --> 00:20:54,096 Fantastic. 516 00:20:54,096 --> 00:20:56,346 So let's talk about, let's talk about, you know. 517 00:20:57,951 --> 00:21:00,352 We decided we've gotta end, end the show. 518 00:21:00,442 --> 00:21:04,102 There's obviously reasons for that, let's say. 519 00:21:04,102 --> 00:21:07,311 I mean, and, and, and they're good actually. 520 00:21:07,311 --> 00:21:08,902 All of them are good reasons, right? 521 00:21:08,902 --> 00:21:11,362 We've got, we've both gotten busy with various things. 522 00:21:11,842 --> 00:21:12,652 Um, yeah. 523 00:21:12,807 --> 00:21:16,672 And so Roman, I mean, what, what is it, what's taking your time 524 00:21:17,237 --> 00:21:17,787 these days? 525 00:21:18,711 --> 00:21:18,791 Yeah, for sure. 526 00:21:18,791 --> 00:21:18,832 These days for sure. 527 00:21:18,832 --> 00:21:19,672 And, and wherever you've grown to. 528 00:21:20,182 --> 00:21:20,602 Roman Trebon: Yeah. 529 00:21:20,602 --> 00:21:24,501 So I, I, I, so I'm really excited, Kevin, and, and, and 530 00:21:24,501 --> 00:21:24,922 again. 531 00:21:25,821 --> 00:21:29,122 As much fun as the show, as you and I know, it wasn't like we 532 00:21:29,122 --> 00:21:31,162 just ruled the, you know, we just ruled this out each week 533 00:21:31,162 --> 00:21:33,622 and, and you could just record and, and do the fun part of the 534 00:21:33,622 --> 00:21:33,981 interview. 535 00:21:33,981 --> 00:21:37,011 It, it was a lot, there was a lot of work and a lot work time 536 00:21:37,011 --> 00:21:37,912 and Yep. 537 00:21:38,067 --> 00:21:39,051 It, it adds up. 538 00:21:39,051 --> 00:21:42,321 And so, you know, right now I'm at a company called Teams Plus 539 00:21:42,321 --> 00:21:46,162 we, a, a communication as a, a communication platform as a 540 00:21:46,162 --> 00:21:47,061 service, right? 541 00:21:47,301 --> 00:21:51,832 So voice messaging, e you know, any communication channels. 542 00:21:51,832 --> 00:21:53,481 We have a carrier grade network, have. 543 00:21:53,541 --> 00:21:57,892 Uh, we, we are layering on kind of, you know, you choose your 544 00:21:57,892 --> 00:22:02,781 own platform, but then we layer analytics, AI on top of it, 545 00:22:02,781 --> 00:22:06,261 deeper insights, and we're really pivoting our company from 546 00:22:06,261 --> 00:22:09,652 like a reseller, like an old school reseller, to this really 547 00:22:09,652 --> 00:22:14,571 kind of open AI analytics led communication platform. 548 00:22:14,571 --> 00:22:17,422 And it's been an exciting change, but you know, with that 549 00:22:17,422 --> 00:22:21,231 change becomes more responsibility, more, more work. 550 00:22:21,757 --> 00:22:22,656 Fun stuff, Kev. 551 00:22:22,777 --> 00:22:26,797 Again, I'll, the beauty of it is I can take what we've learned 552 00:22:27,307 --> 00:22:30,817 from this show and apply it to, to my, to my day-to-day job. 553 00:22:30,846 --> 00:22:31,086 Right. 554 00:22:31,356 --> 00:22:33,817 And a lot of that stuff, Kev, like onboarding with Donna, 555 00:22:33,817 --> 00:22:35,076 specific to onboarding. 556 00:22:35,376 --> 00:22:38,797 But you know, the, the lessons we learned across all of our 557 00:22:38,797 --> 00:22:41,436 guests apply in so many different areas. 558 00:22:41,436 --> 00:22:44,106 Not just work, but like day-to-day life as well. 559 00:22:44,106 --> 00:22:44,467 Right. 560 00:22:44,467 --> 00:22:48,082 And I think I'm excited to take those lessons we've learned and, 561 00:22:48,086 --> 00:22:49,686 and apply, keep applying them. 562 00:22:50,332 --> 00:22:51,862 As, as Teams Plus grows. 563 00:22:52,221 --> 00:22:54,201 It's an exciting time, Kevin, you know, again, when you're, 564 00:22:54,382 --> 00:22:56,811 when you're a company that's growing and, and something's 565 00:22:56,811 --> 00:22:59,751 every day there's something new, I enjoy that. 566 00:22:59,751 --> 00:23:04,342 And, and yeah, we, we, we are, uh, we're really excited for 567 00:23:04,342 --> 00:23:07,701 where we're headed and, and I'm, I'm excited for, you know, where 568 00:23:07,701 --> 00:23:10,521 my growth will lead within, within that journey as well. 569 00:23:11,152 --> 00:23:15,112 I'd love to know, Kevin, you, you have a lot going on, right? 570 00:23:15,172 --> 00:23:18,707 Uh, I, I, I don't wanna, I don't wanna, um. 571 00:23:19,446 --> 00:23:23,166 You know, maybe sway your, where you start with this answer, but 572 00:23:23,166 --> 00:23:24,997 you're wearing the Kennesaw Al Jersey. 573 00:23:25,326 --> 00:23:28,086 I didn't see any Kennesaw Al Jersey gear two years ago when 574 00:23:28,086 --> 00:23:28,596 we started this. 575 00:23:28,596 --> 00:23:29,856 What, okay, let's start there. 576 00:23:30,817 --> 00:23:31,446 Kevin Metzger: Yeah, sure. 577 00:23:31,866 --> 00:23:35,136 Well, first off, I've got two kids at Kennesaw, uh, that's 578 00:23:35,136 --> 00:23:35,406 expect 579 00:23:37,207 --> 00:23:37,567 Roman Trebon: Sure, sure. 580 00:23:38,317 --> 00:23:39,142 I'm leading the question. 581 00:23:39,321 --> 00:23:40,237 I'm leading the question. 582 00:23:41,136 --> 00:23:44,916 Kevin Metzger: Yeah, we, and, and, yeah, we've got the, we're 583 00:23:44,916 --> 00:23:46,836 recording this before championship weekend. 584 00:23:46,836 --> 00:23:49,416 We got conference USA championship weekend coming up. 585 00:23:50,047 --> 00:23:57,156 But yeah, I, I, last summer I started having conversations 586 00:23:57,156 --> 00:23:57,666 with Kenne. 587 00:23:57,666 --> 00:24:01,446 Saw about doing some work with them and actually being a 588 00:24:01,446 --> 00:24:03,067 teacher there or a professor there. 589 00:24:03,636 --> 00:24:06,307 So, uh, gone through the process. 590 00:24:06,366 --> 00:24:08,136 I am going to. 591 00:24:08,961 --> 00:24:14,751 Starting in the spring, actually, it's a long process to 592 00:24:14,751 --> 00:24:16,342 get into owning a class. 593 00:24:17,271 --> 00:24:21,291 So the fall, I'll own a class in the spring semester. 594 00:24:21,291 --> 00:24:24,892 I'm gonna be a teacher assistant for a graduate level class, a 595 00:24:24,922 --> 00:24:29,541 FinTech graduate level task class, which is super exciting. 596 00:24:29,541 --> 00:24:34,791 We're gonna talk about structure of finance and what Syntech is 597 00:24:34,791 --> 00:24:37,192 today, the hardware or software related to. 598 00:24:37,912 --> 00:24:43,612 FinTech and then go into Bitcoin or, well, not Bitcoin, but the 599 00:24:43,791 --> 00:24:44,602 blockchain. 600 00:24:44,811 --> 00:24:45,021 Yeah. 601 00:24:45,067 --> 00:24:46,011 And, and all that. 602 00:24:46,041 --> 00:24:49,701 And honestly, I'm super excited about it because it's not an 603 00:24:49,701 --> 00:24:53,241 area that I have a ton of experience in, but the professor 604 00:24:53,241 --> 00:24:58,731 who's leading this, the doc doctor who's leading the class 605 00:24:58,761 --> 00:25:01,251 is, is just an expert in the area. 606 00:25:01,731 --> 00:25:04,521 And I'm gonna get the opportunity to not only 607 00:25:04,612 --> 00:25:07,041 participate and help with grades. 608 00:25:07,852 --> 00:25:10,791 Reading papers and participating in the discussion for it. 609 00:25:11,061 --> 00:25:13,251 It's such a, it's like an opportunity for me to learn 610 00:25:13,761 --> 00:25:19,221 about new subjects and if the one thing that is a constant in 611 00:25:19,221 --> 00:25:22,882 my life, things that learn, lead to doing something like this, 612 00:25:22,882 --> 00:25:25,372 lead to everything is I love to learn. 613 00:25:25,551 --> 00:25:31,342 Learning is like just, and, and so you're gonna get paid to 614 00:25:31,342 --> 00:25:34,761 actually go take graduate level class and, and, and learn. 615 00:25:35,122 --> 00:25:38,932 As well as help out and really help, help help students, uh, in 616 00:25:38,932 --> 00:25:39,922 this particular case. 617 00:25:39,922 --> 00:25:42,981 And then, you know, when I do get into having the class of my 618 00:25:42,981 --> 00:25:46,011 own in the fall, uh, I, I'm, I'm just super excited about it. 619 00:25:46,011 --> 00:25:50,092 So it's a part-time thing, but it, it's, it's something that 620 00:25:50,092 --> 00:25:51,592 I'm, I'm very excited about. 621 00:25:52,011 --> 00:25:54,112 Roman Trebon: Well, I, I am looking forward to my Kennesaw 622 00:25:54,652 --> 00:25:57,501 AL'S toss cap that you'll be bringing over here soon. 623 00:25:57,501 --> 00:25:58,672 So I'm excited for that. 624 00:25:58,672 --> 00:26:01,432 But for those who don't know though, I, I, I will say this 625 00:26:01,432 --> 00:26:03,592 and I don't just say this kept, 'cause you're gonna be teaching 626 00:26:03,592 --> 00:26:03,771 there. 627 00:26:04,672 --> 00:26:05,991 Kennesaw State's in Atlanta. 628 00:26:05,991 --> 00:26:07,866 You may, if you're listening to this and you're not in the 629 00:26:07,872 --> 00:26:10,942 Atlanta area, you may not know it as well what they are doing 630 00:26:10,942 --> 00:26:11,811 at Kennesaw State. 631 00:26:12,021 --> 00:26:17,781 I am, I, I am a huge fan of sales operations courses, 632 00:26:17,781 --> 00:26:19,672 customer success FinTech. 633 00:26:20,061 --> 00:26:23,271 They are, they are, in my opinion, is like the new 634 00:26:23,271 --> 00:26:26,902 generation of university where they are meeting the need of the 635 00:26:26,902 --> 00:26:27,352 market. 636 00:26:28,116 --> 00:26:29,527 They're just not traditional. 637 00:26:29,527 --> 00:26:31,402 Like, here's your accounting class, da da da. 638 00:26:31,416 --> 00:26:35,707 They bring in expertise in that space and teach the kids that 639 00:26:35,707 --> 00:26:39,007 are gonna really, you know, really help enable them when 640 00:26:39,007 --> 00:26:40,146 they go into the workforce. 641 00:26:40,146 --> 00:26:43,567 I've been really blown away by, that's why I'm excited to have 642 00:26:43,567 --> 00:26:46,477 you participate over there as well and, and look forward to 643 00:26:46,477 --> 00:26:46,866 hear more. 644 00:26:48,757 --> 00:26:51,636 But that's how you have ke You got the, don't, don't just stop 645 00:26:51,636 --> 00:26:52,777 here because I, you got a lot more than that. 646 00:26:54,412 --> 00:26:58,402 Kevin Metzger: Well, I mean, so like I said, I was, or earlier 647 00:26:58,432 --> 00:27:01,642 on, I mentioned when we started this, I was looking to do 648 00:27:01,642 --> 00:27:04,521 networking because I knew I'd be in job transition and I, I spent 649 00:27:04,521 --> 00:27:07,461 a lot of last year in job transition, but I also spent a 650 00:27:07,461 --> 00:27:08,301 lot of time learning. 651 00:27:08,481 --> 00:27:14,451 Um, and so I, I do, so I, I, I've got a kind of full-time 652 00:27:14,451 --> 00:27:17,632 role where I'm doing consulting in the supply chain space. 653 00:27:18,321 --> 00:27:24,082 As well as I've also started your AI assistant guy, which is 654 00:27:24,231 --> 00:27:26,721 basically an AI training program. 655 00:27:27,082 --> 00:27:28,432 So I've got a couple of training. 656 00:27:28,432 --> 00:27:31,372 By the time this comes out, we'll, we'll actually have the 657 00:27:31,672 --> 00:27:34,912 first standardized training kind of offering up. 658 00:27:34,912 --> 00:27:38,842 It'll be cohorts of 20 people that you know, can come and 659 00:27:39,021 --> 00:27:39,682 really learn. 660 00:27:39,682 --> 00:27:43,011 It's what I, so one of the things that I've been doing over 661 00:27:43,011 --> 00:27:46,436 the last couple, since September of 23, actually. 662 00:27:47,196 --> 00:27:52,176 Was training in local job, uh, networking on how to use AI as 663 00:27:52,176 --> 00:27:53,737 part of your job search. 664 00:27:54,156 --> 00:27:57,876 And one of the things I've learned is there's a lot of 665 00:27:57,876 --> 00:28:03,366 people that are trying to learn how to use ai and so this is 666 00:28:03,366 --> 00:28:07,686 really a fundamentals course where people who really maybe 667 00:28:07,692 --> 00:28:11,467 haven't used it very much yet, or who have, but don't really 668 00:28:11,467 --> 00:28:14,737 understand how to benefit from it or work and how to use it. 669 00:28:15,412 --> 00:28:17,902 It's gonna be a fundamental skill going forward. 670 00:28:17,902 --> 00:28:22,521 And so this is really taking you from, you know, if you don't 671 00:28:22,521 --> 00:28:25,461 know anything, it's gonna be a great course to start with and 672 00:28:25,461 --> 00:28:29,031 we'll take you to kind of really using it at a master's level, 673 00:28:29,031 --> 00:28:31,071 understanding how to use it in your job. 674 00:28:31,402 --> 00:28:34,821 So that's, that's, uh, the offering through there. 675 00:28:34,942 --> 00:28:41,481 And yeah, in addition, while this version of the Customer 676 00:28:41,481 --> 00:28:44,541 Success Playbook is going to. 677 00:28:45,576 --> 00:28:45,936 Done. 678 00:28:46,326 --> 00:28:50,406 I I, and this is still slightly up in the air as far as where 679 00:28:50,406 --> 00:28:55,747 we're going ex exactly yet, but I do want to keep doing 680 00:28:55,747 --> 00:28:56,676 interviews with people. 681 00:28:56,676 --> 00:29:02,376 I want to focus on experts in the AI space going forward, but 682 00:29:02,376 --> 00:29:04,446 we'll still keep a focus on customer success. 683 00:29:04,777 --> 00:29:07,057 And really the consulting I do is in supply chain, so we're 684 00:29:07,057 --> 00:29:10,777 gonna look at that too and bring, you know, supply chain 685 00:29:10,777 --> 00:29:12,547 and customer success and AI together. 686 00:29:13,207 --> 00:29:16,267 Kind of in that next iteration. 687 00:29:16,626 --> 00:29:18,067 It may stay under the same brand. 688 00:29:18,067 --> 00:29:20,166 It may come under the u AI assistant guide. 689 00:29:20,166 --> 00:29:22,297 That's, that's still not finalized. 690 00:29:22,686 --> 00:29:27,307 But I'm excited about it and I really have some, like we've 691 00:29:27,307 --> 00:29:30,876 talked about targeting big, big names and big people. 692 00:29:30,882 --> 00:29:31,231 Mm-hmm. 693 00:29:31,807 --> 00:29:35,646 Uh, and growing, and I, I, I, I have some aspirational folks 694 00:29:35,946 --> 00:29:38,136 that I really would like to interview because. 695 00:29:38,646 --> 00:29:42,636 You know, this space in, in AI is super interesting and there 696 00:29:42,636 --> 00:29:44,076 are a lot of big thinkers on it. 697 00:29:44,557 --> 00:29:48,576 Um, I don't know, I I, I'm hesitant to name anybody. 698 00:29:49,267 --> 00:29:50,586 Roman Trebon: Speak it into existence. 699 00:29:50,586 --> 00:29:52,386 Kev, speak it into existence. 700 00:29:52,386 --> 00:29:53,557 Gimme at least one here. 701 00:29:54,547 --> 00:29:54,967 Kevin Metzger: Yeah, I 702 00:29:54,967 --> 00:29:56,136 Roman Trebon: I'm gonna give you two. 703 00:29:56,557 --> 00:29:56,977 Kevin Metzger: Alright. 704 00:29:57,007 --> 00:30:03,336 Uh, one is, and both of them I've had interactions with in 705 00:30:03,336 --> 00:30:04,656 the past in one way or another. 706 00:30:04,656 --> 00:30:07,567 So, Igor PNI is currently. 707 00:30:09,112 --> 00:30:12,922 He was a guy who, one of the reasons I did that five on AI 708 00:30:13,037 --> 00:30:15,801 in, uh, in June of 23. 709 00:30:15,892 --> 00:30:18,051 And actually the, the biggest reason I stopped is'cause we had 710 00:30:18,051 --> 00:30:20,842 already started on doing this and this was the commitment 711 00:30:20,842 --> 00:30:21,231 first. 712 00:30:21,291 --> 00:30:28,311 But one of the other reasons I stopped was Igor and a couple 713 00:30:28,311 --> 00:30:32,602 other guys, Matt Berman, map Wolf, the three of them were 714 00:30:32,602 --> 00:30:35,271 just on top. 715 00:30:36,201 --> 00:30:39,922 This AI thing and producing at a level that I was like, these 716 00:30:39,922 --> 00:30:40,582 guys are awesome. 717 00:30:41,332 --> 00:30:43,372 I'm just gonna follow them and learn from them for the next 718 00:30:43,372 --> 00:30:43,912 couple years. 719 00:30:44,182 --> 00:30:46,311 But I really, I hope to talk to those three. 720 00:30:47,717 --> 00:30:51,922 I, I, Igor specifically, I, I've been taking a class from, and 721 00:30:51,922 --> 00:30:54,291 I'm hoping that I'll, I'll be able to get the opportunity to 722 00:30:54,291 --> 00:30:55,261 in interview him. 723 00:30:56,301 --> 00:31:00,592 And then the other guy who I met back when I did the Advocate 724 00:31:00,592 --> 00:31:04,731 project briefly, and I saw him speak once and then I went to 725 00:31:04,791 --> 00:31:05,422 book signing. 726 00:31:05,422 --> 00:31:07,582 He did and chatted with him there. 727 00:31:07,942 --> 00:31:10,761 I've chatted with him online over the years a couple times is 728 00:31:10,761 --> 00:31:15,981 Gary Vaynerchuk and I, I think I mentioned to you that I, I'd be 729 00:31:15,981 --> 00:31:17,182 interested in talking to him. 730 00:31:17,182 --> 00:31:22,882 This guy is just obsessively customer focused, obsessively 731 00:31:22,882 --> 00:31:25,041 business focused, obsessive, but. 732 00:31:25,386 --> 00:31:27,547 He's been talking on AI a bit recently. 733 00:31:27,547 --> 00:31:32,257 He's reflected some ideas that I've spoken about that, of where 734 00:31:32,257 --> 00:31:33,547 AI is going in the future. 735 00:31:33,547 --> 00:31:36,336 And that's, that's one of the things, like, there's just so 736 00:31:36,336 --> 00:31:37,926 many areas AI touches. 737 00:31:38,017 --> 00:31:41,797 There's philosophy, there's economics, there's, there's so 738 00:31:41,797 --> 00:31:44,436 many things that you can really look at. 739 00:31:44,436 --> 00:31:47,376 So I wanna spend some time talking about all of those 740 00:31:47,376 --> 00:31:47,707 things. 741 00:31:47,707 --> 00:31:50,406 And I think, uh, you know, I, I, I hope to bring some of that 742 00:31:50,406 --> 00:31:53,916 stuff to, to anybody who's interested in hearing about it. 743 00:31:54,217 --> 00:31:56,826 If you've been in my network, if you've been in this, you, you'll 744 00:31:56,856 --> 00:32:00,517 have the opportunity to, to listen and learn from hopefully 745 00:32:00,517 --> 00:32:04,446 some of these experts, if I get the opportunity to, to interview 746 00:32:04,446 --> 00:32:04,567 'em. 747 00:32:04,567 --> 00:32:06,846 And like you said, let's speak it into existence. 748 00:32:06,846 --> 00:32:07,656 Hopefully it comes. 749 00:32:07,656 --> 00:32:08,586 I'm saying it out loud. 750 00:32:09,156 --> 00:32:10,057 Roman Trebon: No, I love it, man. 751 00:32:10,057 --> 00:32:10,567 I love it. 752 00:32:10,567 --> 00:32:14,017 So, uh, just like that Clemson, uh, prediction you made three 753 00:32:14,017 --> 00:32:16,416 years ago, I hope, I hope this prediction goes better than that 754 00:32:16,416 --> 00:32:18,041 one, Kev, if I, if I remember correct. 755 00:32:18,061 --> 00:32:19,176 Oh God, uh, yeah. 756 00:32:19,176 --> 00:32:21,067 Kevin Metzger: That one was, that one was bad. 757 00:32:21,067 --> 00:32:22,537 And, and, and, yeah. 758 00:32:24,156 --> 00:32:25,011 Roman Trebon: No, this will be better. 759 00:32:25,011 --> 00:32:26,122 No, I'm looking forward to it. 760 00:32:26,122 --> 00:32:28,311 I mean, obviously our, uh, if you're listening to the show, 761 00:32:28,311 --> 00:32:32,061 you follow us, follow Kevin on LinkedIn, whatever the show, uh, 762 00:32:32,092 --> 00:32:35,152 however it gets, uh, uh, branded. 763 00:32:35,152 --> 00:32:37,642 If it's gonna be under this umbrella or a Dipper one, Kev 764 00:32:37,642 --> 00:32:38,872 will have all the latest information. 765 00:32:38,872 --> 00:32:39,981 Kev, I look forward to that. 766 00:32:40,281 --> 00:32:42,442 Alright, Kev, it's sign off time. 767 00:32:42,682 --> 00:32:44,211 I got the box of Kleenexes ready. 768 00:32:44,211 --> 00:32:45,291 You ready to wrap this thing up? 769 00:32:45,321 --> 00:32:46,432 One last final time? 770 00:32:47,721 --> 00:32:51,231 Kevin Metzger: Man, I just wanna say to you like, thank you for, 771 00:32:52,011 --> 00:32:52,852 thank you for doing this. 772 00:32:52,852 --> 00:32:54,291 We've known each other for a long time. 773 00:32:54,291 --> 00:32:54,352 Yeah. 774 00:32:54,352 --> 00:32:55,942 The kids went to preschool together. 775 00:32:55,942 --> 00:33:00,531 I think that's probably how we met and I, this has been great. 776 00:33:00,531 --> 00:33:03,021 Like I, I mean, Roman, thank you. 777 00:33:03,442 --> 00:33:08,182 You know, I know over time, I think how the work shifted 778 00:33:08,182 --> 00:33:14,392 between us went up and down and I just like you've been. 779 00:33:15,021 --> 00:33:18,981 You've been awesome as a partner, and I really, I really 780 00:33:18,981 --> 00:33:22,011 appreciate it and I'm thankful that I had this time with you. 781 00:33:22,041 --> 00:33:23,721 So this has been great. 782 00:33:23,721 --> 00:33:24,172 Thank you. 783 00:33:24,622 --> 00:33:27,801 Roman Trebon: Yeah, no, Kev, I, I, I, I completely agree. 784 00:33:27,801 --> 00:33:30,531 You know, it's when we were talking about our, our goals for 785 00:33:30,531 --> 00:33:31,102 the podcast earlier. 786 00:33:31,971 --> 00:33:34,281 One of the ones that wasn't on there is the deepen our 787 00:33:34,281 --> 00:33:34,761 friendship. 788 00:33:34,761 --> 00:33:34,971 Right? 789 00:33:34,971 --> 00:33:37,402 Which is absolutely happened, right? 790 00:33:37,461 --> 00:33:40,102 Uh, you know, I, you, you and I get coffee and, and we'll 791 00:33:40,102 --> 00:33:42,892 continue to get coffees and hang out and, and take walks around 792 00:33:42,892 --> 00:33:45,352 the neighborhood and, and just catch up and, and, and talk 793 00:33:45,352 --> 00:33:47,422 what's going on in our lives, work or not work, right? 794 00:33:47,422 --> 00:33:48,501 It's, that's the beauty of it. 795 00:33:48,771 --> 00:33:50,211 No, Kevin, it's been amazing, man. 796 00:33:50,332 --> 00:33:55,402 I, again, I went in with super low expectations, but whatever 797 00:33:55,402 --> 00:33:57,471 they would've been this completely. 798 00:33:57,862 --> 00:34:00,021 You know, it was nothing I could have imagined. 799 00:34:00,112 --> 00:34:02,991 I just, I got so much out of doing this. 800 00:34:03,352 --> 00:34:06,051 Like you said, doing it with you has been amazing. 801 00:34:06,051 --> 00:34:11,331 Just the, the collaboration, the partnership, um, it just trying 802 00:34:11,331 --> 00:34:13,822 something new with someone else and, you know, us trying to 803 00:34:13,822 --> 00:34:17,302 figure it out on, on our own has been, has been, uh, it's been 804 00:34:17,302 --> 00:34:17,811 great. 805 00:34:18,202 --> 00:34:21,621 So, Kev, for, for our audience, you know, if you're, if you're 806 00:34:21,621 --> 00:34:22,831 listening to the show and you're wrapping up. 807 00:34:23,572 --> 00:34:25,222 What, what any takeaways? 808 00:34:25,222 --> 00:34:26,422 What should they take outta this? 809 00:34:26,422 --> 00:34:26,751 Anything? 810 00:34:26,751 --> 00:34:30,231 Lessons that you would impart before we uh, we sign off? 811 00:34:32,061 --> 00:34:32,302 Kevin Metzger: Yeah. 812 00:34:32,302 --> 00:34:37,672 I mean, one of the things that I've done recently and is I've 813 00:34:37,672 --> 00:34:41,242 gone back and done some of these playbooks from our interviews. 814 00:34:41,907 --> 00:34:44,422 I, I just think I, I talk about it. 815 00:34:44,422 --> 00:34:45,021 Obviously. 816 00:34:45,262 --> 00:34:48,322 It's, it's part of what I believe in with going to teach 817 00:34:48,322 --> 00:34:50,242 and all the teaching that I've been doing. 818 00:34:50,797 --> 00:34:55,867 All that, but I think, you know, keep learning and don't forget 819 00:34:56,286 --> 00:34:57,786 to try new things. 820 00:34:57,876 --> 00:35:01,266 I think those are the two biggest things that I would say. 821 00:35:01,266 --> 00:35:02,436 It's, it's worth doing. 822 00:35:02,766 --> 00:35:04,237 Like learning is awesome. 823 00:35:04,626 --> 00:35:07,056 The more you learn, the more you can figure out, the more you can 824 00:35:07,056 --> 00:35:10,806 figure out, the more, the more you mistakes you can make and 825 00:35:10,836 --> 00:35:11,976 the faster you fail. 826 00:35:11,976 --> 00:35:14,226 And Le Oke, I remember this from like. 827 00:35:14,632 --> 00:35:17,961 A high school class, Lee Iaccoca saying, faster you fail. 828 00:35:17,967 --> 00:35:20,032 And, and then I don't have the quote exactly right. 829 00:35:20,271 --> 00:35:22,371 And I, maybe I'm wrong. 830 00:35:22,371 --> 00:35:27,021 Maybe it wasn't the iaccoca, but I, I, I, I, I remember being 831 00:35:27,021 --> 00:35:30,411 attributed to Lee Iaccoca saying it fell faster, basically. 832 00:35:30,442 --> 00:35:30,532 Yeah. 833 00:35:30,532 --> 00:35:32,302 The more you fail, the faster you'll succeed. 834 00:35:32,632 --> 00:35:35,961 And I guess that's what I'd say to take away from, from the 835 00:35:35,961 --> 00:35:36,862 conversations. 836 00:35:37,101 --> 00:35:39,711 But then go, go look at these playbooks because. 837 00:35:40,347 --> 00:35:42,831 If you haven't seen'em there, five minute, five minute 838 00:35:42,831 --> 00:35:44,782 overviews of these guest interviews, and they've been, 839 00:35:45,231 --> 00:35:45,922 they've been amazing. 840 00:35:46,371 --> 00:35:47,572 Just a five minute recap. 841 00:35:47,572 --> 00:35:47,871 So 842 00:35:48,351 --> 00:35:50,242 Roman Trebon: Bobby, check out the five minute recaps. 843 00:35:50,242 --> 00:35:50,632 Go. 844 00:35:51,052 --> 00:35:53,391 The great thing I, I, I think about our show, if you're just 845 00:35:53,391 --> 00:35:56,211 finding it now, could just go find an episode, right? 846 00:35:56,271 --> 00:35:58,132 You don't, they don't tie together, right? 847 00:35:58,132 --> 00:36:00,711 You don't need to listen to episodes one through eight to 848 00:36:00,711 --> 00:36:01,672 understand nine. 849 00:36:02,061 --> 00:36:03,472 Find a topic that you like. 850 00:36:03,876 --> 00:36:07,297 We've had so many amazing guests on that have so much, uh, 851 00:36:07,297 --> 00:36:09,067 knowledge and expertise in the space. 852 00:36:09,336 --> 00:36:10,056 Give it a listen. 853 00:36:10,172 --> 00:36:13,056 I, I hope you can get one nugget out of, out of listening to the 854 00:36:13,056 --> 00:36:13,476 show. 855 00:36:13,717 --> 00:36:15,126 And Kev, I think you said it best. 856 00:36:15,126 --> 00:36:18,427 Uh, you know, it's just continue to be open-minded and, and 857 00:36:18,427 --> 00:36:19,447 willing to learn, right? 858 00:36:19,507 --> 00:36:24,007 Um, so I, I wanna, Kev, uh, on behalf of both of us, thank our 859 00:36:24,007 --> 00:36:27,097 listeners, I wanna thank our guests, especially everyone that 860 00:36:27,097 --> 00:36:27,936 came on the show. 861 00:36:28,641 --> 00:36:31,972 And the customer success community, both in Atlanta. 862 00:36:32,032 --> 00:36:34,012 'cause we, we have a really special connection to the 863 00:36:34,012 --> 00:36:35,541 Atlanta customer success community. 864 00:36:35,541 --> 00:36:39,021 They, they really supported us from the beginning, you know, 865 00:36:39,021 --> 00:36:41,601 and, and the broader customer success community as well. 866 00:36:41,601 --> 00:36:41,811 Right? 867 00:36:41,811 --> 00:36:45,141 It's the, the amazing people we've met in Atlanta in this 868 00:36:45,141 --> 00:36:49,371 space has just, it's been twofold, you know, uh, in the 869 00:36:49,371 --> 00:36:50,751 broader customer success. 870 00:36:51,291 --> 00:36:53,481 I want to thank everyone for giving us your time. 871 00:36:53,481 --> 00:36:55,672 If you've given us a listen, we really appreciate it. 872 00:36:55,672 --> 00:36:57,382 Your attention and your trust. 873 00:36:57,967 --> 00:37:01,416 So this is the final episode, Kevin, of the Customer Success 874 00:37:01,416 --> 00:37:05,166 Playbook Podcast in its current form that you've teased, maybe 875 00:37:05,166 --> 00:37:07,177 something now more down the line, which I'm looking forward 876 00:37:07,177 --> 00:37:07,476 to. 877 00:37:07,956 --> 00:37:11,166 Uh, we are grateful for you, our listeners, and we look forward 878 00:37:11,166 --> 00:37:14,106 to seeing you and whatever comes next for us, Kevin. 879 00:37:14,496 --> 00:37:17,467 Until next, Ted, until the future. 880 00:37:17,706 --> 00:37:18,427 What we what? 881 00:37:20,106 --> 00:37:20,856 Keep on playing. 882 00:37:21,061 --> 00:37:21,791 Keep on playing. 883 00:37:22,072 --> 00:37:22,472 I love it. 884 00:37:22,702 --> 00:37:23,192 Keep on.