Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation
The Customer Success Playbook · 2025-07-25 · 21 min
Episode notes
Send us Fan Mail How do you build AI governance that scales without becoming the innovation police? In our final conversation with tech lawyer Gayle Gorvett, we tackle the ultimate balancing act facing every organization: creating robust AI oversight that moves at the speed of business. From shocking federal court rulings that could force AI companies to retain all user data indefinitely, to the Trump administration's potential overhaul of copyright law, this episode reveals how rapidly the legal landscape is shifting beneath our feet. Gayle breaks down practical frameworks from NIST and Duke University that adapt to your specific business needs while avoiding the dreaded legal bottleneck. Whether you're protecting customer data or designing the future of work, this customer success playbook episode provides the roadmap for scaling governance without sacrificing innovation velocity. Detailed Analysis The tension between governance speed and innovation velocity represents one of the most critical challenges facing modern businesses implementing AI at scale.