147 - From Languages to Ops Leadership: Emily Nguema on Ambiguity, Influence & Growth

Episode notes

Text us your questions and thoughts! Sometimes the fastest way to grow your influence isn’t chasing a bigger title, it’s expanding your understanding of how the business actually works. In this episode, we sit down with Emily Nguema, Senior Manager, Commercial Operations at Relay Technologies, to unpack her non-linear journey from studying languages and doing humanitarian work in Ecuador to partner success, edtech, and ultimately a far-reaching role in commercial operations. Through every pivot, one thread stays constant: value - how to define it, measure it, and translate it into stories executives can do something with.

• [WiCS PowerUp Spotlight] The Customer Success Talent Playbook58 / 100
• 150 - Building Customer Success Skills That AI Can’t Replace61 / 100
• 149 - It's Not You, It's Them: The Art of Being Tenacious and Not Giving Up51 / 100
• 148 - AI And Empathy In Customer Success
• [WiCS PowerUp Masterclass S2:E4] The Future of CS: Biggest Takeaways from Pulse Europe