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Customer experience

A guide to the best B2B podcast coverage of Customer experience - the shows and 106 episodes that go deepest, ranked by substance, not downloads.

Customer experience in B2B spans execution discipline, the alignment of customer perception with business value, and the technical foundations that make interactions work. Episodes here explore how companies like Movistar ran large-scale A/B tests across 220,000 customers to drive transformation, how Daniel Mälsjö helps organizations execute strategy effectively, why digital accessibility matters as a growth lever, and how customer success teams - as exemplified by Amber Monroe's healthcare work - integrate with technology to sustain momentum. The thread connecting them: understanding that customer experience isn't a department, but a systemic responsibility from strategy through delivery.

Best shows on Customer experience

Best episodes on Customer experience

  1. You Can Increase Profits & Enjoy Your Work More, with Andy Clark

    Building your LeaderBrand · 2026-04-20

    83 / 100

    …What has become even more important over the last few years is just how important customer experience is to any, any business, because how easy, how loud the customer's voice is now, how easy it is for a customer to tell the world that you've let them down.…

  2. Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal

    Humans of CX · 2024-03-13

    82 / 100

    …peaker A: We share the latest insights and customer experience from industry experts to help you humanize your approach, placing empathy at the center of the customer experience.…

  3. Managed Services: The Engine Powering B2B Loyalty

    Beyond the Transaction · 2026-06-26

    76 / 100

    …It is about expanding, expecting a different outcome that will lead to a better customer experience.…

  4. Ep.19- From Sales Engineer to VP: How to Builds Teams People Actually Want to Come Back To w/ Tamir Verthim

    Pre-Sales Unplugged: Leadership Playbook · 2026-05-18

    75 / 100

    …He is the VP of customer experience at Apono.…

  5. Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling

    The Customer Success Playbook · 2025-08-11

    74 / 100

    …He's also a speaker, advisor, and provocateur helping brands challenge the status quo of customer experience.…

  6. From Spreadsheets to Smart Screens: How Sainsbury's and Argos are Redefining Retail Media

    Retail Media Moguls · 2025-02-06

    73 / 100

    …With extensive expertise in building supplier relationships, marketing strategy and data driven insights, she has helped shape innovative customer experiences for major brands across the uk.…

  7. Bedfellows: How Boll & Branch Keeps Humans and AI in the Same Sheets

    Future Commerce · 2026-07-29

    72 / 100

    …People thought customer experience and customer service, I mean it's this outsourced function that lives in other countries that people don't even think or worry about what about the experience.…

  8. Start Where You Are: Small Steps to Success with Justin Neal | Episode 95

    The Digital CX Podcast · 2025-03-18

    72 / 100

    …peaker A: Once again, welcome to the Digital Customer Experience Podcast with me, Alex Turkovich.…

  9. Pivot to CS & Technology: Amber Monroe's Healthcare Journey

    Customer Success: Pivot Your Career · 2026-04-08

    67 / 100

    …Amber is Senior Vice President of Customer Experience at Paradigm.…

  10. Eliminating Bad Execution: Making Strategy Work with Daniel Mälsjö

    Strategy Candy

    64 / 100

    …What could we reimagine in our customer experience?…

  11. ABM in B2B: insights from NetApp, Octave and Acronis

    B2B Marketing Leaders Podcast · 2026-05-14

    63 / 100

    …peaker C: Account based marketing, it's not marketing, uh, it's a customer experience.…

  12. EP185: Reading, Resigning, and Retaining!

    Experience This! · 2023-02-28

    63 / 100

    …peaker B: celebrates remarkable customer experiences and inspires you to stand out from the competition by wowing your customers.…

  13. From Owner Dependence to Scalable Roofing Business with Sej Sorathia Deribin

    Roofing Success · 2026-06-30

    60 / 100

    …roofing to help help your husband Eric and, and be part of, the, part of the business and, and clean up operations and you were, you were writing SOPs and you're, you know, kind of developing the customer experience and trying to get, you know, trying to get things off of Eric's plate.…

  14. Improving Customer Interactions through Conversational Continuity with Mithila Mahajan

    Humans of CX · 2024-05-03

    60 / 100

    …We share the latest insights and customer experience from industry experts to help you humanize your approach, placing empathy at the center of the customer experience.…

  15. Digital Accessibility Is Not Optional: How Inclusive Websites Unlock B2B Growth (with Mike Barton)

    The B2B BRAND180 Podcast with Linda Fanaras · 2026-06-08

    59 / 100

    …And so many companies today are focused on the customer experience, right?…

  16. Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva

    Humans of CX · 2024-07-15

    59 / 100

    …We share the latest insights and customer experience from industry experts to help you humanize your approach, placing empathy at the center of the customer experience.…

  17. Customer-first: The Road Runner Sports Approach to Specialty Retail

    Retail Media Moguls · 2025-02-20

    58 / 100

    …Today we'll explore Stuart's views on the evolution of physical retail, the integration of retail media and the future of customer experience in an omnichannel world.…

  18. Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI

    The Customer Success Playbook · 2025-08-29

    55 / 100

    …But how, how do companies ensure these tools feel human instead of generic? How do they make sure they get operational efficiency without losing that, that, that, that customer experience?…

  19. Value Isn't Value Until the Customer Says So

    Sales [UN]Training · 2026-06-29

    51 / 100

    …What do customers care about that does not get sold? Well, I guarantee you customer experience matters.…

  20. Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys

    The Customer Success Playbook · 2025-08-20

    48 / 100

    …Andy McMillan, when he was still in post, and he told me this story about a company that, um, that they worked with that was infused by this idea about creating this frictionless, kind of like customer experience.…

  21. Why Don't We Tell Each Other What We Know?

    The Business of Alignment · 2026-06-20

    30 / 100

    …is a smart idea for that person, for that colleague, for that friend to be able to perform their job more effectively, to do their job better, to do what we all know will help them them make that customer experience, journey, product thing better?…

  22. Rethinking Marketing through Just-in-Time Content Operations

    Content Disrupted: Bold Takes on Brand Marketing · 2024-01-04

  23. The 10-Second Customer Journey: Evolving Brand Storytelling for the Digital Age

    Content Disrupted: Bold Takes on Brand Marketing · 2023-09-21

  24. Success Leaves Clues: Ep259 - Friendship First, Business Second - with Jeff Scheepers, Head of Sales and Owner at Clik-Clik Systems

    Success Leaves Clues with Robin Bailey and Al McDonald · 2025-07-31

  25. [Greatest Hits] Experience Transformation Leader at Citizens Bank: Deepak Nair - Leading a Winning Digital Transformation Strategy in the Banking Sector

    How I Grew This: Real Stories of Digital Growth · 2024-03-07

  26. Managing Armies of Digital Workers + The Value of Human Salespeople

    SaaS Scaled · 2025-06-10

  27. Ep 120: Why It's Worth It to Put People Over Profit

    The Limitless Leadership Podcast · 2025-12-23

  28. Ep 156: Patrick Egan’s Secrets to Leading and Marketing in Auto Repair

    The Limitless Leadership Podcast · 2026-06-09

  29. How to Build a Profitable Neighborhood Bar from Scratch with Zach Yurchuck of Truck & Tap

    The Bar Business Podcast · 2026-02-04

  30. [Greatest Hits] VP of Customer Experience at Resy: Eddie Christian - The 100% Commitment Approach to Building a Thriving Customer Success Career

    How I Grew This: Real Stories of Digital Growth · 2023-12-14

  31. Fulfillment strategy shaping ecommerce growth with Brian Tu

    The Ecommerce Toolbox: AI in Retail · 2026-04-01

  32. Turning customer anecdotes into actionable data with Jennifer Peters, OLLY

    The Ecommerce Toolbox: AI in Retail · 2026-05-13

  33. Moving beyond the dashboard to connected customer experiences

    The Ecommerce Toolbox: AI in Retail · 2026-04-15

  34. How B2B ecommerce fails when you ignore the field

    The Ecommerce Toolbox: AI in Retail · 2026-02-25

  35. From Head Count to Heart Count: Loyalty by Design with Joey Coleman

    Humanity At Scale: Redefining Leadership · 2025-05-29

  36. The Wakefit Way of Growth with Rachit Saran

    Humans of CX · 2024-02-22

  37. From Gen Alpha to Gen Z: How to Tailor Your CX to Different Generations with Tanish Mathur

    Humans of CX · 2024-01-30

  38. Balancing Technology and Empathy with Arvind Singh

    Humans of CX · 2023-12-13

  39. CX Strategies that Transform Businesses with Suraj Shetty

    Humans of CX · 2023-11-29

  40. Empathy for the Frontline with Matt Dale

    Humans of CX · 2023-08-24

  41. Have You Made a Customer for Life? With April Obersteller

    Humans of CX · 2023-07-17

  42. Customers Want to Talk to You, Not a Chatbot with Adrian Swinscoe

    Humans of CX · 2023-06-23

  43. The Rise in Customer Expectations with Mike Aoki

    Humans of CX · 2023-05-29

  44. Bridging the Gap Between Customers and Employees with Katie Stabler

    Humans of CX · 2023-05-02

  45. The Power of Prioritizing Customer Success with Alex Farmer

    Humans of CX · 2023-04-17

  46. Creating Meaningful Experiences in Sales with Ronnell Richards

    Humans of CX · 2023-03-29

  47. Conceptualizing CX to Maximize Customer Loyalty with Dan Gingiss

    Humans of CX · 2023-03-13

  48. Unlocking the Power of Customer Experience with Joey Coleman

    Humans of CX · 2023-02-27

  49. The Transformative Power of Customer Feedback with Jenny Dempsey

    Humans of CX · 2022-12-27

  50. Unlocking Agent Happiness for CX Success with Tue Søttrup

    Humans of CX · 2022-12-13

  51. Storytelling for CX with Ravi Rajani

    Humans of CX · 2022-11-29

  52. How to Create a Frictionless Customer Experience with Shep Hyken

    Humans of CX · 2022-11-15

  53. Outsource Your Call Center Operations to Grow Your Business with Neal Topf

    Humans of CX · 2022-11-08

  54. Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz

    Humans of CX · 2022-11-01

  55. How to Create a Positive Customer Experience with Nate Brown

    Humans of CX · 2022-10-20

  56. From Streets to Screens: How to Run High-Impact Fieldwork in Emerging Markets

    Product Management Tech Brief By HackerNoon · 2026-02-01

  57. The Significance of Data Analytics in Digital Transformation

    Beyond the Screen · 2024-03-12

  58. Actionable tips - The Secret Weapon for E-commerce Success with Jason Friedman

    The eCom Ops Podcast · 2024-12-03

  59. Frogs, hotel AI agents and customer automation with Jason Noronha

    Matt Talks Hospitality: Real conversations for innovative hoteliers · 2025-10-01

  60. J.P. Morgan Chase’s Dr. Tiffany Perkins-Munn: Self-Service, Digital Transformation, and Omnichannel Customer Service

    Builders Wanted · 2024-01-11

  61. Building Intelligence: How Teradata’s CPO Is Shaping the Future of Data and AI with Sumeet Arora

    Builders Wanted · 2025-12-03

  62. Building Bold: How Quickbase’s Platform Powers Innovation at Scale with Jon Kennedy, Chief Technology Officer

    Builders Wanted · 2025-08-06

  63. Building with AI: How Twilio & AWS Are Shaping the Future of Development with Deepak Singh & Inbal Shani

    Builders Wanted · 2025-07-09

  64. Bold Moves & Big Screens: How TCL Builds a Brand Customers Actually Remember with Cole Moir, VP of Brand & Digital Marketing at TCL North America

    Builders Wanted · 2025-05-28

  65. Introducing: Builders Wanted

    Builders Wanted · 2025-04-23

  66. Navigating the Data Forest: Building Conviction in a Digital Age with Lena Waters & Eric Weber, Grammarly

    Builders Wanted · 2024-12-05

  67. The Future of Contact Centers: Blending AI and Human Touch with Alex Levin, Co-founder & CEO of Regal.AI

    Builders Wanted · 2024-10-31

  68. Simplifying the Digital Customer Experience with Jim Jackson, EVP & CMO at Hewlett Packard Enterprise

    Builders Wanted · 2024-09-19

  69. The Age of AI-Driven Customer Delight with Guneet Singh, VP of Customer Experience & Care at AppFolio

    Builders Wanted · 2024-07-11

  70. Making the Most of Customer Data with a Flexible Enterprise with Glenn Vanderlinden, Co-founder of Human37

    Builders Wanted · 2024-06-06

  71. Building Flexible Data Architectures for Enhanced Customer Engagement with Kevin Niparko, VP of Product for Twilio Segment CDP

    Builders Wanted · 2024-04-11

  72. Highlights: AI Adoption, The Human Side of Marketing, and Seamless CX

    Builders Wanted · 2024-02-15

  73. Dialpad’s Morgan Norman: Reducing Cognitive Load and Enhancing Delight in PLG

    Builders Wanted · 2023-08-31

  74. Zachary Schulte, from MeetEdgar - Customer Experience & Usability; Essential components of customer success

    The Customer Success Channel · 2018-07-10

  75. From Garage Floors to Spray Guns // Chris Soule's Entrepreneurial Journey in Cabinet Painting

    Success Beyond The Brush · 2023-12-23

  76. Customer Experience Superheroes - Series 7 Episode 2 - CX in the SME Community with Claire Radbourne

    Customer Experience Superheroes · 2021-04-10

  77. Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria Taylor

    Customer Experience Superheroes · 2021-03-25

  78. Customer Experience Superheroes - Series 6 Episode 4 - Meet the CX goalkeeper, Gregorio Uglioni

    Customer Experience Superheroes · 2021-03-07

  79. Customer Experience Superheroes - Series 6 Episode 3 - Public Service CX v Corporate CX with Gunjan Allen

    Customer Experience Superheroes · 2021-02-07

  80. Customer Experience Superheroes - Series 5 Episode 4 - Meaningful Membership Experience with Steve Devine

    Customer Experience Superheroes · 2020-12-07

  81. Customer Experience Superheroes - Series 6 Episode 2 - Customer Service Upgraded with Bryan Horn

    Customer Experience Superheroes · 2021-01-24

  82. Customer Experience Superheroes - Series 4 Episode 2 - A wake up call for CX Professionals with Nate Brown

    Customer Experience Superheroes · 2020-08-13

  83. Customer Experience Superheroes - Series 3 Episode 3 Crisis Management in CX with expert David Wales

    Customer Experience Superheroes · 2020-07-02

  84. Customer Experience Superheroes - Series 5 Episode 3 - Sustained Employee Engagement with Shane Goldberg

    Customer Experience Superheroes · 2020-11-12

  85. Customer Experience Superheroes - Series 5 Episode 2 - CX 'punking' it with Adrian Swinscoe

    Customer Experience Superheroes · 2020-11-02

  86. Customer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve Bederman

    Customer Experience Superheroes · 2020-10-09

  87. Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip Bell

    Customer Experience Superheroes · 2020-09-28

  88. Customer Experience Superheroes - Series 4 Episode 3 - From Customer Service to Customer Care with Nick Lygo-Baker

    Customer Experience Superheroes · 2020-09-12

  89. From Data to Loyalty: How Verizon Uses Insights to Retain Customers with Subhasish Nanda

    The Curiosity Current: A Market Research Podcast · 2025-07-15

  90. The Essential Mindset Shifts for Successful Leadership

    Psychology of Customer Success · 2024-01-10

  91. Carnegie Hall to C-Suite: Christine Duque Reveals Why AI Adoption Will Happen 5X Faster Than the Internet

    Asking Good Questions with Edward Roske · 2025-03-20

  92. Ep 164: You Don't Need More Leads - You Need Better Follow-Up with Jono Long

    The Limitless Leadership Podcast · 2026-07-15

  93. Customer Success Playbook Podcast S3 E41 - Shep Hyken - The Hidden ROI of Convenience

    The Customer Success Playbook · 2025-04-09

  94. Customer Success Playbook S3 E40 - Shep Hyken - Why "Fine" is a Four-Letter Word in Customer Experience

    The Customer Success Playbook · 2025-04-07

  95. Customer Success Playbook S3 E45 - Cairo Marsh - AI and Empathy: Can Technology Truly Understand Your Customer?

    The Customer Success Playbook · 2025-04-18

  96. Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091

    The Digital CX Podcast · 2025-02-11

  97. Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088

    The Digital CX Podcast · 2025-01-21

  98. Customer Success Playbook S3 E27- David Singer - AI and The Customer Experience

    The Customer Success Playbook · 2025-03-07

  99. Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061

    The Digital CX Podcast · 2024-07-16

  100. Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074

    The Digital CX Podcast · 2024-10-15

  101. Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073

    The Digital CX Podcast · 2024-10-08

  102. Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071

    The Digital CX Podcast · 2024-09-24

  103. Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083

    The Digital CX Podcast · 2024-12-17

  104. Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078

    The Digital CX Podcast · 2024-11-12

  105. Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077

    The Digital CX Podcast · 2024-11-05

  106. How CMOs Use Mystery Shopping to Fix the Customer Experience

    The CMO Podcast with Fexingo · 2026-07-24