The Wakefit Way of Growth with Rachit Saran

Episode notes

In this episode of the Humans of CX podcast, Garima is joined by Rachit Saran, VP of Customer Experience at Wakefit, a furniture company based in Bengaluru, Karnataka. Together, they discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, and how they are using AI and automation to enhance the customer experience. In his role, Rachit stands at the forefront of revolutionizing the sleep industry, reshaping both sleep products and the sleeping habits of Indians. He possesses expertise in team management, furniture design, and business strategy. Before joining Wakefit, Rachit was a Senior Analyst at Everest Group and a Software Engineer at Tavant. Episode resources: Rachit Saran on LinkedIn Wakefit Website If you enjoyed this episode, then please either: Subscribe, rate, and review on Apple Podcasts Follow on Spotify Humans of CX is handcrafted by our friends over at: fame.so

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