20. From Belgium to APAC’s Operations Frontline: Scaling Execution, PMO Transformation, and Payments & Fraud with Yvan Gilliard

Episode notes

“ Execution is where most change programs die. ” Yvan Gilliard, a transformation and operations leader who has spent 17 years building (and rebuilding) the systems that make large organizations run, on what separates strategy-on-paper from operational change that actually survives contact with reality. Yvan’s career is a rare blend of consulting rigor and operator instincts: starting in supply chain and strategy at Deloitte, then running 24/7 service logistics in Europe, stepping into corporate PMO and integration work, and later moving to the US to help scale e-commerce logistics at speed. At Radial, Yvan led high-pressure growth and transformation efforts, including opening multiple distribution centers, onboarding dozens of new brands, and later rebuilding a payments and fraud business by leaning into expertise, asking “why” relentlessly, and sharpening the value proposition.