10. From Japan to Greater China to Australia: Cultural Agility and Omnichannel with Loïc Réthore

Episode notes

“ Online? Offline? They cannot be separate — consumers don’t care where they buy. ” Omnichannel operator Loïc Réthore on why most transformations fail when they start with tech instead of vision, people, and governance —and how strong operating discipline stops channels from competing with each other and starts protecting margin and customer experience. From building brands across APAC (Japan, Greater China, Australia) in senior roles spanning Jurlique, Dyson, DFS, L’Oréal, LVMH, and Unilever , Loïc shares what actually travels across markets: cultural agility (“ read the air ”), active listening, and leaders who combine high skill with low ego .