Customer Success Playbook S3 E32 - Gilad Shriki - FunnelStory Customer Interview Big Question
The Customer Success Playbook · 2025-03-19 · 12 min
Episode notes
Send us Fan Mail In this engaging episode of the Customer Success Playbook Podcast , host Kevin Metzger sits down with Gilad Shriki from The Scope to explore how FunnelStory is transforming customer success operations. With seamless integration capabilities and a robust automation-first approach , FunnelStory is setting a new standard for customer success platforms. Gilad shares insights into how his team successfully integrated FunnelStory with BigQuery, HubSpot, and Segment , all while maintaining strict data privacy protocols . He also discusses how AI-driven automation is enhancing customer sentiment analysis and churn prediction , giving CS teams an edge in proactive engagement. Is Funnel Story truly a one-stop shop for customer success? Can businesses of all sizes leverage its automation without sacrificing human interaction? Listen in as Gilad provides a firsthand account of his experience and why he believes FunnelStory is reshaping the future of customer success management . Detailed Episode Insights: Seamless Integration: How The Scope connected FunnelStory with their existing data stack while maintaining PII privacy .