Customer Success Playbook S3 E32 - Gilad Shriki - FunnelStory Customer Interview Big Question

Episode notes

Send us Fan Mail In this engaging episode of the Customer Success Playbook Podcast , host Kevin Metzger sits down with Gilad Shriki from The Scope to explore how FunnelStory is transforming customer success operations. With seamless integration capabilities and a robust automation-first approach , FunnelStory is setting a new standard for customer success platforms. Gilad shares insights into how his team successfully integrated FunnelStory with BigQuery, HubSpot, and Segment , all while maintaining strict data privacy protocols . He also discusses how AI-driven automation is enhancing customer sentiment analysis and churn prediction , giving CS teams an edge in proactive engagement. Is Funnel Story truly a one-stop shop for customer success? Can businesses of all sizes leverage its automation without sacrificing human interaction? Listen in as Gilad provides a firsthand account of his experience and why he believes FunnelStory is reshaping the future of customer success management . Detailed Episode Insights: Seamless Integration: How The Scope connected FunnelStory with their existing data stack while maintaining PII privacy .

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

• How B2B Marketers Use Customer Marketing for ExpansionB2B Marketing with Fexingo · on Customer success83 / 100
• 225: The Fall of CRM gravity (The Dungeon of martech architecture, part 1)Humans of Martech · on BigQuery80 / 100
• B2B Sales Strategy and AI in Sales: Deal Intelligence That Drives RevenueThe B2B Revenue Executive Experience · on Customer success80 / 100
• Coding Agents and the Inevitable AI Bubble with Eric AndersonScreaming in the Cloud · on BigQuery80 / 100
• OK30: How to Build a High-Performing Outbound Team in 2026 (Elric Legloire on Cognism's Prospect Podcast)Outbound Kitchen · on BigQuery77 / 100
• Web Analytics x Marketing, with Joshua Lauer | Sponsored by SearchMasterMarketing x Analytics · on BigQuery77 / 100

• Customer Success Playbook - Final Episode with Kevin and Roman31 / 100
• Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI55 / 100
• Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys48 / 100
• Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling74 / 100
• Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation65 / 100