Virtual GM · 2026-05-28 · 23 min
n this episode, Cody is joined once again by longtime Virtual GM Malissa Baum for a conversation all about one of the biggest shifts happening in hospitality operations today: using AI in your daily workflow as a Virtual GM . As operators continue managing more properties, more guest communication, and more moving pieces than ever before, AI is quickly becoming one of the most powerful tools available - not to replace hospitality, but to enhance it. Cody & Malissa break down how they’re personally using AI to save time, improve guest experience, streamline operations, and stay ahead in an increasingly competitive hospitality landscape. Segment 1: Why AI Matters for Virtual GMs Running properties remotely requires: Speed Communication Organization Consistency Cody & Malissa discuss why AI has become such a valuable tool for: Managing workload Reducing repetitive tasks Supporting decision-making Creating operational efficiency Key Insight: AI doesn’t replace hospitality - it creates more time for hospitality.
🎧 Episode 47: Why Every Independent Hotelier Needs to Attend the Independent Hotel Show Miami27 / 100
🎧 Episode 48: Cutting Through the Noise - How Hotel Owners Can Choose the Right Hospitality Partners🎧 Episode 46: Why Speed of Communication Matters More Than Ever🎧 Episode 45: What Hotel Reviews Are Really Telling You🎧 Episode 44: The Hidden Cost of OTA Dependence