Virtual GM · 2026-07-23 · 18 min
In this episode, Cody & Meagan explore how guest expectations have changed and what boutique hotels can do to exceed them while standing out from larger brands. Segment 1: Guests Want Convenience Convenience has become a baseline expectation. Cody & Meagan discuss why fast response times, mobile check-in, contactless options, and reliable high-speed internet are now essential parts of the guest experience. Segment 2: Guests Want Experiences Travelers are increasingly choosing destinations based on how they'll feel - not just where they'll sleep. Learn why authentic local recommendations, thoughtful design, memorable moments, and share-worthy experiences have become key differentiators for boutique properties. Segment 3: Guests Want Flexibility Modern guests value transparent policies, personalized communication, and the ability to easily
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