UnHacked

The episode contains a handful of genuinely practical ideas - an AI-powered RMM-alert-to-ROI-report pipeline, PSA-to-AI read-only integration via MCP server, and a $40k license-management automation - but they are buried under extended banter about intro music, movie references, and repeated disclaimers that consume easily half the runtime.

“I have the potential to bring in an extra $50,000 a year, and the client has a potential to get $205,000 in delivered value”

“we used to have one technician spend an entire month of January before our February renewals to go through and see what licenses were not being used and stuff like that. And I did the calculations by just spending about maybe four weeks...I saved almost forty thousand dollars”

The idea of auto-generating client-facing ROI justifications directly from RMM alert noise is a moderately fresh operational twist, but the surrounding framing - 'security is not DIY,' 'be intentional,' 'use AI to use AI' - is well-worn MSP-world boilerplate with no contrarian or first-principles thinking.

“security is not DIY. Get somebody to help you with that”

“Use AI to use AI. it's one of my favorite things to do”

All three participants are sitting CEOs of active MSP firms who have personally implemented what they describe and share real dollar figures, which is more credible than thought-leader generalists; however there are no external guests and none of the hosts represent particularly large or distinctive operations.

“Mario Zacki, CEO of Mastec IT, located in New Jersey, right outside of Manhattan, been in business for twenty years”

“I'm Joshua Holloway, CEO for 70i Technologies here out of the Sacramento area with an office in Reno, Nevada as well”

The episode punches above average on concrete numbers - alert volumes, dollar ROI projections, per-alert cost calculations, a $40k annual saving from a single automation - though several of the ROI figures are AI-generated estimates rather than measured outcomes, and the underlying client data is redacted throughout.

“I had three hundred and one this morning”

“projected out over a 24-month case. you're probably losing about $1,385 by not acting on this one particular RMM alert”

The three hosts mostly validate and amplify each other with no meaningful pushback or probing on speculative claims; Josh's brief question about fully-burdened labor costs is the lone example of a sharpening follow-up, but unchallenged AI-generated ROI projections and meandering tangents dominate.

“is it their hourly plus a burn rate? Because to business owners, you're not just paying twenty bucks an hour for that employee”

“I think you have ten X dip because how often do they just buy one computer at a time?”