This is Growth! · 2025-05-22 · 37 min
In this episode, learn how to align Customer Success and Product to drive impact at scale. Join Daphne Costa Lopes as she sits down with Jon Dick, SVP of Customer Success at HubSpot, to explore how a business with over 250,000 customers builds systems, vision, and teams that scale without losing sight of the customer. You'll hear how Jon thinks about segmenting strategy across HubSpot’s diverse customer base, the frameworks he uses to connect CS and Product teams, and how AI is reshaping the way Customer Success delivers value. He also shares why strong opinions and clear conviction are essential to leading in a fast-growing environment. Whether you're building alignment across teams, navigating growth, or exploring how AI can power CS, this episode is packed with actionable insights and bold thinking. Tune in to discover what it takes to scale Customer Success with intention and impact. Links: Jon's LinkedIn RetentionOS Course Waitlist Unconventional Growth Newsletter
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