Angeline Gavino: How to align Customer Success with Revenue Growth
Customer Success: With Fahim Waaler · 2025-04-30 · 33 min
Episode notes
Summary In this episode of Customer Success with Fahim Waaler, Angeline Gavino shares her extensive experience in customer success, discussing her journey from customer support to leading CS teams in startups. She emphasizes the importance of aligning customer success with revenue generation and offers practical advice for CS leaders, especially those from non-sales backgrounds. The conversation also explores the evolving role of customer success in organizations, the impact of AI on the industry, and the need for a customer-centric mindset across all departments. Chapters 00:00 Introduction to Customer Success and Angeline Gavino 03:16 Angeline's Journey in Customer Success 06:21 Aligning Customer Success with Revenue 08:54 Tips for Non-Sales Background CSMs 13:57 The Role of CSMs vs Account Managers 18:06 Different Revenue-Driven CS Models 19:10 Emerging Trends in Customer Success 25:35 The Impact of AI on Customer Success 30:25 Practical Advice for Customer Success Professionals Follow Fahim: Linkedin TikTok Youtube Instagram Website: CustomerCatalyst Website: Customer Success Consulting Follow Angeline: Linkedin Website:
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