The Feedback That Changed Everything with Jessie Novey

Episode notes

Topics Covered: The neuroscience of feedback Feedback as a growth accelerator Authenticity and self-awareness in leadership “Clear is Kind” and giving tough feedback well Avoiding ambiguity to reduce stress and quiet quitting Empathy, credibility, and building trust with executives How to shift from reactive to resilient leadership Emotional regulation and the power of naming emotions Saying it out loud: the neuroscience of the production effect Timestamps: 00:00 — Intro: The feedback that changed everything 01:30 — Neuroscience of feedback: Why it feels like a punch 03:00 — Jessie's gut-punch moment as a new leader 05:20 — How feedback rewired her leadership style 07:10 — Authenticity, credibility, and executive trust 10:00 — “Clear is kind”—what most leaders get wrong 13:00 — Giving feedback with empathy 15:30 — The cost of avoiding feedback (and quiet quitting) 17:00 — Neuroscience: Ambiguity = cortisol = disengagement 18:30 — Claire’s 3S Tool: Scan. Shrink. Shift.