The Growth and Scaling Podcast with Todd Westra · 2026-06-25 · 31 min
Most entrepreneurs and franchise owners overlook a crucial success factor: building systems that scale and understanding when to bring in fractional help. Amrit Dhaliwal, a franchise veteran and CEO of Walfinch , reveals how he transformed a slow-start home care business into a multi-location success by honing in on what other companies often miss - customized systems, honest onboarding, and strategic resource management. In this episode, you’ll discover why traditional franchising in sectors like home care has stayed stuck in the past and how Amrit pivoted to create a game-changing approach. He shares his insider strategy of reverse benchmarking - identifying what big players do poorly and turning that into a competitive advantage. Amrit emphasizes the importance of resource allocation and systemization, helping franchisees not just grow but thrive with disciplined scorecards, talent coaching, and smarter resource investments. You'll learn practical tactics for overcoming scale roadblocks like resource gaps, the power of incremental 1% improvements, and how to cultivate a growth mindset.
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