"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. · 2024-05-21 · 1h 3m
Episode notes
Matik's Scale + CS Virtual Conference: In this special edition, Alex sits down with Stijn "Stino" Smet , Head of Customer Success at Whale.io , the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career journeys, getting started with a digital practice, and more. The “more”: 00:00 - Where to start with digital 03:35 - Your First Digital CS Experience 07:12 - The Core of a True Digital Team 10:44 - Meeting an “Idol” 14:15 - Transitioning to Digital Customer Experience 18:03 - Quick Wins in Digital CS 21:28 - Being Ahead of the Curve with Digital Customer Success 25:11 - Stino’s Famous Playbook 28:38 - Achieving Revenue Growth 32:14 - “Light” Success Services 35:40 - Creating and Tracking Campaign Metrics 39:04 - Reviewing and Iterating on Strategies 42:36 - The Sweet Spot 49:48 - Laser beams and confetti 53:40 - Shout Outs Enjoy! I know I sure did...