The Digital CX Podcast · 2024-07-02 · 50 min
Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of customer education and digital customer success. Topics in this Episode: 03:00 - From swim coach to software 05:19 - Higher education and academic technologist 06:59 - Joining Heap and instructional design 10:26 - Connecting the dots in scaling functions 12:26 - Data management during mergers 15:15 - Adapting with a growth mindset 19:49 - Practical use of AI in the workplace 31:45 - Future of customer education and AI 39:54 - Enhancing automation with AI Enjoy! I know I sure did...
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