The Digital CX Podcast · 2024-08-13 · 30 min
In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - News and Reviews 07:18 - Four Pillars of Digital CS 10:05 - Pillar 1: Customer Journey 16:05 - Pillar 2: Data & Data Cleanliness 20:41 - Pillar 3: Automation 24:28 - Pillar 4: Content 29:34 - Recap A few resources mentioned in this episode: Article: The Digital CS Sweet Spot: The Digital CS Tech Stack: And don't forget to check out Sara Roberts and Christine Raby's course, LinkedIn Mastermind : If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit Support the show +++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
How B2B Marketers Use Customer Marketing for ExpansionB2B Marketing with Fexingo · on Customer success83 / 100
Digital CS, Done The Hard Way w/ Madelyn DePrey Global VP of Customer Success @ AircallThe Customer UnSuccess Podcast · on digital customer success83 / 100
B2B Sales Strategy and AI in Sales: Deal Intelligence That Drives RevenueThe B2B Revenue Executive Experience · on Customer success80 / 100
Ep.17- How to Treat Customer Success as a Revenue Growth Lever and Not Post-Sales Babysitting with Ivan StefanovskiPre-Sales Unplugged: Leadership Playbook · on Customer success76 / 100
Ep. 192 - Why SaaS Growth Now Starts After the SaleSaaS Backwards · on Customer success76 / 100
143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That JazzWomen in Customer Success Podcast · on Customer success75 / 100
Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 10665 / 100
Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 10547 / 100
The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 10448 / 100
Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 10359 / 100
The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 10259 / 100