The Four Pillars of Digital Customer Success | Episode 065
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. · 2024-08-13 · 31 min
Episode notes
In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - News and Reviews 07:18 - Four Pillars of Digital CS 10:05 - Pillar 1: Customer Journey 16:05 - Pillar 2: Data & Data Cleanliness 20:41 - Pillar 3: Automation 24:28 - Pillar 4: Content 29:34 - Recap A few resources mentioned in this episode: Article: The Digital CS Sweet Spot: The Digital CS Tech Stack: And don't forget to check out Sara Roberts and Christine Raby's course, LinkedIn Mastermind : Support the show +++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit DigitalCustomerSuccess.com . Buy Alex a Cup of Coffee: This show runs exclusively on caffeine - and lots of it.