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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. · 2025-09-30 · 16 min

Episode notes

In this episode, we dig into a shift I think is non-negotiable in today’s AI-first world: you must become the director , not the doer. Inspired by Dan Martell’s framework, we explore how AI should handle the execution — while you define the outcome, set constraints, and bring the human edge. I introduce the three pillars that separate average from exceptional direction: Vision, Taste & Care . You’ll hear how I use them in real-world workflows, the traps I fell into trying to do everything myself, and a few tactical moves (prompts, boundaries, feedback loops) that helped me step up. If you feel like you’re driving but still stuck doing all the work — this one’s for you. Hit follow/subscribe so you don’t miss future episodes, and if this one lands, leave a review or drop me a line. Support the show +++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit DigitalCustomerSuccess.com . Buy Alex a Cup of Coffee: This show runs exclusively on caffeine - and lots of it.

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