The Digital CX Podcast · 2024-04-30 · 34 min
As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experience', ensuring we capture the essence of every digital touchpoint. As such, we are changing the name of the show to 'The Digital Customer Experience Podcast'! In this episode, I'm going through and answering some of the most frequently asked questions that I get on a regular basis, which leads to the following topics: 00:47 - New Podcast Name Announcement 06:34 - What is Digital Customer Success 07:38 - Digital vs.
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
How B2B Marketers Use Customer Marketing for ExpansionB2B Marketing with Fexingo · on Customer success83 / 100
Digital CS, Done The Hard Way w/ Madelyn DePrey Global VP of Customer Success @ AircallThe Customer UnSuccess Podcast · on digital customer success83 / 100
B2B Sales Strategy and AI in Sales: Deal Intelligence That Drives RevenueThe B2B Revenue Executive Experience · on Customer success80 / 100
Ep.17- How to Treat Customer Success as a Revenue Growth Lever and Not Post-Sales Babysitting with Ivan StefanovskiPre-Sales Unplugged: Leadership Playbook · on Customer success76 / 100
Ep. 192 - Why SaaS Growth Now Starts After the SaleSaaS Backwards · on Customer success76 / 100
143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That JazzWomen in Customer Success Podcast · on Customer success75 / 100
Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 10665 / 100
Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 10547 / 100
The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 10448 / 100
Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 10359 / 100
The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 10259 / 100