The Digital CX Podcast · 2024-05-28 · 45 min
Matik's Scale + CS Virtual Conference: Josh Schachter is the Founder and CEO of UpdateAI , the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself. Key topics: 00:00 - Introduction 02:50 - Josh's background in product management 05:17 - Joining Idea Lab and finding inspiration 07:52 - How UpdateAI got its name 10:25 - A different perspective as a product manager 13:02 - Commercialization and expansion of a product 15:51 - The value of customer insights 18:24 - Snackable & actionable insights for different stakeholders 23:17 - The future of artificial intelligence in the industry 28:50 - Human interaction in digital 31:37 - Robots on the front line in technical support 34:27 - The power of Chat GPT as a CSM 37:04 - Future plans for UpdateAI 39:41 - Shoutouts Enjoy! I know I sure did... Josh's LinkedIn: Update AI: Shoutouts: Kristi Faltorusso Jon Johnson +++++++++++++++++ This episode was edited by Lifetime Value Media , a media production company founded by my good friend and fellow CS veteran Dillon Young.
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