Saying Yes Too Much Hurts Results w/ Lindsey LeFaivre VP of Customer Success at AchieveIt

Episode notes

We unpack how saying yes too fast derails outcomes and how visible boundaries make better teams. Lindsey LeFaivre shares hard-won lessons from a 1,500-branching workflow misfire to a delivery-room out-of-office, turning mistakes into practical leadership habits. • discovery before commitment on complex requests • validation of true customer needs and success metrics • small-team pressure, imposter syndrome, overwork triggers • rituals for boundaries and recovery during remote work • non negotiables on the calendar and offline windows • resource requests as a leadership signal not a weakness • meeting hygiene, playbooks and focus-time protection • interviewing for culture and real work-life balance • community learning and strategic customer success mindset If you got some value from this conversation, hit subscribe, leave a rating or review, and share it with someone who's also out there trying to build a better customer success or go-to-market strategy, even if it's messy along the way. For more frameworks, tools, automated playbooks, check out JoeDoesTechTouch.com and