The Customer Success Channel · 2021-06-10 · 49 min
In this episode, our host Anika Zubair chats with Wayne McCulloch , Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success. The function of Customer Success is still maturing, and most companies are currently evolving and growing their CS departments. That being said, there are all these unanswered questions that people don’t really mention or avoid. For example, is it okay to charge for CS, who should own the customer feedback loop, and should the CSM hold a revenue number? Podcast enquiries: sofia@planhat.com
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Hotel Tech Pays More, But Is It Better? | Edouard ClarkSchulering HUB Talking Hospitality Podcast · on Customer success80 / 100
Michael Moritz: Steve Jobs, Sequoia, and the Weight of HistoryThe Puck: Venture Capital and Beyond · on Google74 / 100
Why Vibe Coding Is Remaking the AI Startup PlaybookChatGPT and Beyond with Fexingo · on Google72 / 100
A special episode: Big thanks to Anika, and a cheerful hello to Malin!71 / 100
Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework