Tech on Toast, The Hospitality Tech Podcast

There are a handful of genuinely useful data points buried in the conversation - survey response rate mechanics, chat volume benchmarks, adoption dynamics - but the episode is padded with host reminiscing, reciprocal compliments, and anecdotes about his son's rotor app. The signal-to-noise ratio is low for a 40-minute runtime.

“if you have let's say 800 employees, it's not uncommon that you have 14, 15,000 chat messages going through a week”

“if you do a survey and just ask people something like you might have out of the box reply rate 30, 40% maybe...you raise it to like maybe 50, 60%”

The framing of employee comms as competing directly against WhatsApp/Facebook engineering teams is a mildly sharp observation, and the open API-or-switch argument has some teeth, but there is no contrarian or first-principles thinking - the rest is standard product positioning dressed as insight.

“you're competing with some of the best companies in the world. So like WhatsApp, Signal, Facebook, they have thousands of developers only doing that”

“if whoever you have, providers don't have an open API, switch them now”

Gregers Knudsen is a genuine founder-practitioner with 14 years in hospitality tech including a senior stint at Plan Day, giving him real operational credibility; however, he is not a scaled executive and his insights stay largely at the level of a well-informed startup founder rather than someone who has driven the category at enterprise scale.

“I started working at Plan Day...that's 14 years ago or something”

“I've been in this game long enough to see that you have very different kinds of companies”

The episode offers several concrete figures - chat volume per 800-person company, 60-70 integrations, 99%+ adoption within days, survey response rate ladder - but every number is self-reported by the vendor with no independent validation, customer names, or hard business-outcome data attached.

“if you have let's say 800 employees, it's not uncommon that you have 14, 15,000 chat messages going through a week”

“we have I think 60, 70 integrations now to different workforce management systems”

The host sets up topics reasonably but consistently over-talks, finishes the guest's sentences, pivots to personal anecdotes (his son, his Carluccio's years, last night's dinner), and never challenges a single claim - the result is a warm but uncritical promotional chat rather than a probing interview.

“I think that's where you guys have got this market kind of. It's fascinating where they can kind of sit in that central point”

“And I was going to say turnover and hostility, or particularly in people, is brutal and has been for as long as I can remember”