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Index/Customer Success/Psychology of Customer Success
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The Essential Mindset Shifts for Successful Leadership

Psychology of Customer Success · 2024-01-10 · 24 min

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Topics in this episode

Customer experiencemindsetSelf-fulfilling prophecy

Episode notes

Want to know a secret? Setting your CS strategy is the easy part! What often prevents MOST CS leaders from achieving the results and recognition they hope for is their mindset. We'll dive into what the heck mindset is, how it affects your results, and how it needs to change as you move from an individual contributor to a leader. BY THE TIME YOU FINISH LISTENING, YOU’LL KNOW: The key differences between a CSM mindset and a CS Leadership mindset Advice for how to let go of perfectionism by lowering the stakes Three questions to ask yourself to untwist your thinking How to build confidence and beat imposter syndrome ++++ ATTENTION++++ Ready to stop figuring out CS leadership the hard way? Get the CS frameworks, leadership techniques and psychology hacks you need to be seen as a strategic leader - and get promoted fast with: THE CS LEADERSHIP ACADEMY Applications are currently open for CS leaders looking to level up - but our cohorts fill up fast!

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

  • You Can Increase Profits & Enjoy Your Work More, with Andy ClarkBuilding your LeaderBrand · on Customer experience83 / 100
  • Achieving CX Excellence: An Ongoing Journey with Ankur AgrawalHumans of CX · on Customer experience82 / 100
  • Managed Services: The Engine Powering B2B LoyaltyBeyond the Transaction · on Customer experience76 / 100
  • Ep.19- From Sales Engineer to VP: How to Builds Teams People Actually Want to Come Back To w/ Tamir VerthimPre-Sales Unplugged: Leadership Playbook · on Customer experience75 / 100
  • Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer StorytellingThe Customer Success Playbook · on Customer experience74 / 100
  • From Spreadsheets to Smart Screens: How Sainsbury's and Argos are Redefining Retail MediaRetail Media Moguls · on Customer experience73 / 100

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  • Mind Games: Using Psychology to Boost Customer Success62 / 100
  • Helping Sells - Mastering the Art of Consultative Customer Success83 / 100
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