Changying (Z) Zheng - Connecting Teams Through Ops

Episode notes

Changying (Z) Zheng brings calm thinking to DesignOps — showing how clarity, storytelling, and ruthless prioritisation help design teams thrive . ====== Episode Chapters: 00:00 – Why Design Needs to Prove Its Value 00:30 – Welcome and Introduction 02:30 – From Graphic Design to Design Ops Leadership 05:40 – Running a Dairy-Free Dessert Business and Learning Calm Leadership 10:00 – Leading Without Drama and Seeing Multiple Perspectives 13:00 – Design Ops as Service Design for Design Teams 16:00 – Storytelling, Outcomes, and Speaking the Language of Business 18:45 – Earning and Keeping a Seat at the Table 21:00 – Moving from Ticket Taking to Strategic Design Work 26:00 – Saying No Kindly and Introducing Office Hours 32:00 – People, Process, and Platform as Core Pillars 36:00 – Becoming the Connective Tissue Across Orgs 42:00 – Growing Into Product Ops at Cloudflare 55:00 – Communication as the Connective Tissue of Ops 1:10:00 – A Two-by-Two Framework for Career Development ====== Who is Changying (Z) Zheng?