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mystery shopping

A guide to the best B2B podcast coverage of mystery shopping - the shows and 6 episodes that go deepest, ranked by substance, not downloads.

Best shows on mystery shopping

Best episodes on mystery shopping

  1. Why Blaze Pizza Believes Personalization Is the Future of Hospitality with John Owen

    Give an Ovation · 2026-08-03

    80 / 100
  2. Episode 85 - Why is company culture key to great CX? with Alistair Tudor - Head of Transformation and Client Delivery

    The CX Podcast R&R · 2026-03-19

    73 / 100

    Um, so um, sometimes we put stats up about who's doing really well and certainly when we do our mystery shopping, Ryan, you know, there's a, it's a clamor to see who's got the highest score in the, in the business, which is always good fun.

  3. Point-of-Sale Finance Series: Fair Lending Risks at the Checkout Counter

    Payments Pros · 2026-04-23

    68 / 100

    And then the third way I think creditors can mitigate this risk is to consider using mystery shopping.

  4. Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so much more than service tickets

    Customer Experience Superheroes · 2025-12-02

    57 / 100

    And in fact, in some cases, we'll actually do a mystery shopping exercise where we we kind of identify what are the pain points across their customer journey.

  5. How CMOs Use Mystery Shopping to Fix the Customer Experience

    The CMO Podcast with Fexingo · 2026-07-24

  6. 272: From Selling Phones Out of a Van to Leading a 9-Figure Empire | Brett Beveridge of T-ROC

    Entrepreneur Stories 4⃣ Inspiration · 2025-03-24

    And a lot of experience in managing large field teams that do everything from training to merchandising to mystery shopping, to building really high performance sales teams that are excellent at selling complicated products and services.