Topic
mystery shopping
A guide to the best B2B podcast coverage of mystery shopping - the shows and 4 episodes that go deepest, ranked by substance, not downloads.
Best shows on mystery shopping
Best episodes on mystery shopping
- 73 / 100
Episode 85 - Why is company culture key to great CX? with Alistair Tudor - Head of Transformation and Client Delivery
The CX Podcast R&R · 2026-03-19
…Um, so um, sometimes we put stats up about who's doing really well and certainly when we do our mystery shopping, Ryan, you know, there's a, it's a clamor to see who's got the highest score in the, in the business, which is always good fun.…
- 68 / 100
Point-of-Sale Finance Series: Fair Lending Risks at the Checkout Counter
Payments Pros · 2026-04-23
…And then the third way I think creditors can mitigate this risk is to consider using mystery shopping.…
- 57 / 100
Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so much more than service tickets
Customer Experience Superheroes · 2025-12-02
…And in fact, in some cases, we'll actually do a mystery shopping exercise where we we kind of identify what are the pain points across their customer journey.…
How CMOs Use Mystery Shopping to Fix the Customer Experience
The CMO Podcast with Fexingo · 2026-07-24