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Journey mapping

A guide to the best B2B podcast coverage of Journey mapping - the shows and 9 episodes that go deepest, ranked by substance, not downloads.

Journey mapping breaks down when companies fail to design for critical moments - as seen when airlines struggle to handle cancellations and broken apps. Qaalfa Dibeehi explores how organizations can build more resilient customer experiences, while behavioral intelligence research reveals what customers actually do versus what they say. Practical frameworks from product leaders show how to simplify complex journeys and prioritize the moments that matter most.

Best shows on Journey mapping

Best episodes on Journey mapping

  1. CX Superheroes podcast - Series 15 Episode 1 - Leading CX at Sclae - Tina Lilje

    Customer Experience Superheroes · 2025-06-05

    79 / 100

    …And they did amazing work with the countries in driving improvements and the journey mapping piece, bringing in journey maps, bringing in the customer view.…

  2. Leaving Deloitte to Build A Tech Startup

    Give It A Nudge · 2026-05-21

    66 / 100

    …know if there's a PowerPoint when you're walking to a meeting you're like it's going to be longer than I thought this meeting yeah yeah so like that's what it is today um we're automating all the journey mapping now so imagine just being able to we're designing it and building it right now as I imagine just putting it in a prompt and going I want to design the journey for someone who comes on my website and wants a book a…

  3. Cancelled Flight, Broken App, No Answer - Why Airline CX Keeps Failing at the Worst Moment

    CX Today · 2026-07-02

    61 / 100

    …You know, I really am still a big fan of uh journey mapping, but not necessarily like the big kind of journey mapping.…

  4. The Change-Maker's Guide to Product: Simplify, Focus, Succeed

    Practical Product Management · 2024-07-03

    60 / 100

  5. Season 3: Episode 2, Built To Win, with Annette Franz

    Fireside chats without the fires · 2022-03-07

    55 / 100

    …and I think it's so important that we do help those that are up and coming into this profession really understand that customer experience is one thing, or voice of the customer is one thing, or journey mapping is one thing, but you have to actually step back and say, you know what, this isn't just about these parts and pieces of it.…

  6. Behavioral Intelligence: The Art of Customer Research

    Habit Machine: AI Product Management · 2026-06-09

    46 / 100

    …peaker A: Next customer journey mapping.…

  7. Infobrew Session on Good User Experience with Richard Alvarez, CX/UX Service Line Director

    DTV- Digital Transformation Channel · 2022-08-18

    46 / 100

    …user empathy putting ourselves in our users shoes and understanding walking you know in in their in their shoes and understanding what they do that's why we build personas that's right we do the journey mapping that's why we talk to our users.…

  8. The Customer Experience World Games 2026 with Qaalfa Dibeehi

    Business Transformation Pitch with The CX Goalkeeper · 2026-06-16

    41 / 100

  9. Balancing Self-Service and White Glove CX with Tom Studdert, SVP of Customer Experience at Payscale

    Builders Wanted · 2024-08-08