The B2B Podcast Index
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Topic

cognitive bias

2 B2B podcast episodes that cover cognitive bias, ranked by substance score.

  1. The Human Problem with Customer Success

    Psychology of Customer Success · 2026-02-04

    35 / 100

    …the helper personality, how 16 00:00:46,368 - > 00:00:49,848 thought errors like it's just easier if I do it keep your 17 00:00:49,889 - > 00:00:53,521 department stuck in reactive mode, and how cognitive bias can 18 00:00:53,521 - > 00:00:56,484 really screw up your customer journey, plus much more.…

  2. Let's Talk Failure - and why you need it!

    Psychology of Customer Success · 2025-12-04

    22 / 100

    …the helper personality, how 33 00:01:33,900 - > 00:01:37,381 thought errors like it's just easier if I do it keep your 34 00:01:37,421 - > 00:01:41,066 department stuck in reactive mode, and how cognitive bias can 35 00:01:41,066 - > 00:01:44,043 really screw up your customer journey Plus much more.…