
Work From Your Happy Place with Belinda Ellsworth · 2024-07-03 · 36 min
Key moments - from our scoring
Substance score
58 / 100
Five dimensions, 20 points each
Scott Jeffrey Miller, Senior Advisor on Thought Leadership at Franklin Covey and host of the All Leadership podcast, shares critical insights about career advancement and leadership readiness. The conversation challenges the widespread assumption that promotion to management is the ultimate career goal. Miller argues that organizations often damage their top performers by promoting them into leadership roles for which they're unsuited - making excellent individual contributors into mediocre managers. He recommends companies implement transparent conversations with high performers before promoting them, laying out which competencies they'll need to abandon (those that made them successful as individual contributors) and which new skills they'll need to develop. The episode covers the psychological shift required when moving from being the star performer to deriving fulfillment from others' success. Miller emphasizes that some salespeople who thrive on competition, recognition, and the leaderboard may be better served staying in their individual contributor roles or finding companies with better commission structures rather than moving into management. The discussion includes practical frameworks for evaluating career fit and recognizing that staying in a high-performing individual contributor role is a legitimate, valuable career choice.
There is no correlation between being an excellent individual contributor and being a good leader of people. Companies pluck their best performers without assessing whether they have the mindset, patience, and desire to build capability in others rather than achieve results themselves.
A leader must shift from "my job is to rush in and achieve results myself" to "my job is to achieve results through other people," which requires slowing down, coaching, building capability in others, and finding fulfillment in team members' success rather than personal achievements.
Companies should draw a "T-chart" showing which 4-5 strengths that made them successful as individual contributors won't serve them in leadership (and must be abandoned) and which 6-7 new competencies they'll need to rapidly develop, then let candidates decide if that's the transition they want.
Yes - staying in a high-performing individual contributor role is a legitimate career choice; salespeople who love competition, the leaderboard, awards, and recognition may be happier and more valuable remaining there or moving to companies with better commission structures.
As a leader, success is no longer defined by personal achievements, awards, or being on stage; instead, it's defined by the success of your team and whether you take genuine delight in others winning within your stewardship.
Our reviewer’s read on each dimension, with quotes from the episode.
The episode contains several substantive observations about leadership transitions and the distinction between efficiency and effectiveness, but pads considerably with personal anecdotes, relationship details, and self-promotion. The core insights - not everyone should lead, individual contributors shouldn't be automatically promoted to management, the efficiency/effectiveness dichotomy in relationships - are valuable but recycled from Covey frameworks rather than novel. Extended discussion of the guest's family, marriage, and Saturday morning routine dilutes insight density.
Not everybody should be a commercial airline pilot. Not everyone should be an anesthesiologist, and not everybody should be a leader of people.
As a leader, your job is to achieve results and through others.
The episode relies heavily on established Franklin Covey and Stephen Covey frameworks (Seven Habits, efficiency vs. effectiveness) without introducing fresh counterarguments or contrarian angles. The advice about career transitions and mentorship is pragmatic but represents conventional wisdom in leadership circles. No significant first-principles thinking or unexpected takes on mentorship or career progression emerge from the conversation.
Stephen Covey, of course, wrote the book The Seven Habits of Highly Effective People
the things that got you here quote aren't going to take you or keep you there
Scott Jeffrey Miller has legitimate operating credentials - 25 years at Franklin Covey rising to CMO/EVP, entrepreneur with multiple ventures, bestselling author, and active podcast host. He has moved large sales organizations and managed significant budgets. However, he is primarily a thought leader and speaker rather than a current operator building or scaling a company, which somewhat limits his caliber as a practitioner guest for B2B operators seeking real-time operational insight.
Spent twenty five years in that company, moving from the front line to the c suite, where for a decade I was the chief marketing officer
I've sold a couple hundred million dollars worth of solutions
The episode lacks concrete examples, named companies, metrics, and dollar figures. While the guest mentions selling "a couple hundred million dollars worth of solutions" and launching multiple books, there are no specific case studies, client examples, or quantified outcomes. The mentorship and career advice remains abstract and illustrative through role-play rather than grounded in real data or named situations.
I've sold a couple hundred million dollars worth of solutions
I'm proud that I'm still married after fourteen years
Belinda asks reasonable opening questions and allows the guest to elaborate, but rarely pushes back, probes deeper assumptions, or challenges claims. The conversation flows pleasantly but stays in agreeable territory - the host nods along with Miller's frameworks and even shares her own validating anecdotes rather than testing his reasoning. There are few genuine follow-ups that interrogate the substance of his claims about leadership transitions or mentorship approaches.
I think you're absolutely spot on.
That was golden advice right there. That was golden, golden advice right there.
Computed from the transcript - who did the talking, and the words that came up most.
In this episode of 'Work From Your Happy Place,' host Belinda Ellsworth interviews Scott Jeffrey Miller, a bestselling author, speaker, and podcast host. Scott shares his extensive experience from his 25-year career at Franklin Covey, where he served as Chief Marketing Officer and Executive Vice President of Thought Leadership. He now holds the position of Senior Advisor on Thought Leadership. He discusses the importance of recognizing whether leadership roles are suitable for everyone and highlights the necessity of coaching and adaptability in leadership. Scott also talks about his personal journey, key accomplishments, and challenges, emphasizing the distinction between efficiency and effectiveness in relationships. Additionally, Scott promotes his upcoming books, 'The Ultimate Guide to Great Mentorship' and 'Career On Course,' and shares advice for budding entrepreneurs.
Transcribed and scored by The B2B Podcast Index.
1 - > Welcome to Work from Your Happy Place, the podcast that equips you with the 2 - > knowledge and inspiration to live your dreams and find your own happy plays. You 3 - > will be encouraged by and learn from entrepreneurs and artists who are already working from 4 - > their happy plays, all while pursuing their passion with a purpose. Be sure 5 - > to sign up for our free weekly newsletter for our recap of the week's guests 6 - > and a preview of what's in store. We also have two special gifts for 7 - > you, a video, the five core Principles to living a half Yer Life, 8 - > and a printable download title Top ten sales Strategies.
Go to Work from 9 - > Your Happy Place dot com, forward slash free. Fill out the attached form 10 - > to receive your gifts and be added to our newsletter. And now here's your 11 - > host, Belinda Ellsworth. Hello everyone, I am here with Scott Jeffrey Miller 12 - > today and we're so excited to have him on the show.
Scott is a 13 - > highly sought after speaker, author, and podcast host. He is a Wall 14 - > Street Journal best selling author and currently serves as Franklin Coby's senior advisor on Thought 15 - > Leadership. Prior to his advisor Roll, Scott was a twenty five year Franklin 16 - > Covey Associate, serving as the Chief Marketing Officer and executive vice president. It 17 - > is my pleasure to welcome Scott to our show today, Belinda, Thank you, 18 - > thank you for the platform and the spotlight.
Delighted to be here today, 19 - > Yes, absolutely, So I just have to ask, because I just 20 - > think it's so curious before we dive into learning more about you, but tell 21 - > us about your background. What's all the fun graffiti or whatever that you have 22 - > going on there behind you. Well, I'm joining you today from the set 23 - > of what is now the world's largest weekly leadership podcast that I host called All 24 - > Leadership with Scott Miller. And so I'll do my camera.
This is the 25 - > set where I, like you, host a podcast each week week and had 26 - > the privilege to interview remarkable business titans and best selling authors and thought leaders around 27 - > the world. So I happen to be in the podcast hosting, hosting, 28 - > and so today I'm going to be a guest in the podcast. So you 29 - > see behind me several thousand books of different thought leaders that I've interviewed over the 30 - > course of our five year podcast. Oh that is so fantastic.
Well, 31 - > it looks just took books and nailed them to the wall. Oh my gosh, 32 - > it looks fantastic. That's nice of you, Thank you. Yeah, 33 - > it's It's funny how the smallest things can end up making for great decoration, 34 - > right, yeah, definitely.
In fact, I did not nail them to 35 - > the wall. Someone else did, But it was a vision that I have 36 - > because we feature so many authors, and I actually think book covers tend to 37 - > be a bit of an art form and an expression of the author's personality and 38 - > their topics. So I like to, like you, I like to shine 39 - > our spotlight on other guests as well. Okay, perfect, Well let's do 40 - > I call you jeff Jeffrey what you like to be called?
Theirs name is 41 - > Scott. You can call me Scott. Oh, I am so sorry. 42 - > You know what everyone calls me Jeffrey.
I don't know why. It's not 43 - > a problem, Scott Jeffrey Miller. You can call me Blenda anything you want 44 - > to. I don't, okay, Scott fly, today's my birthday.
I'm 45 - > fifty five. I'm way beyond caring what people call me. There you go, 46 - > Well, my brother is Jeffrey, and so then when I read your 47 - > full name, it just stuck right there. I was like, Okay, 48 - > so Scott, let's dipe in and let's talk a little bit about your journey 49 - > and your entrepreneurial journey, and then let's talk about what you are doing today 50 - > to serve others.
Sure, so, my entrepreneurial journey is quite short. 51 - > I spent a thirty year career with the Walt Disney Company, and then the 52 - > Franklin Covey Company was with Walt Disney World for four years, and then they 53 - > invited me to leave. You can read my books about that process. But 54 - > Stephen Covey, of course, the seminal author of the book The Seven Happits 55 - > of Highly Affected People, hired me twenty eight years ago and I moved from 56 - > Orlando, Florida, to Salt Lake City, where the now Franklin Covey Company 57 - > is headquartered, the world's most trusted leadership development firm.
Spent twenty five years 58 - > in that company, moving from the front line to the c suite, where 59 - > for a decade I was the chief marketing officer and the executive vice president of 60 - > Thought Leadership. Retired from the firm three years ago in good standing, and 61 - > now I'm an ambassador to that firm. I host two podcasts for them, 62 - > and then when I retired three years ago, that's when I became an entrepreneur. 63 - > My day job is I'm a talent agent.
I owned a thriving talent 64 - > agency as a literary speaking and talent agent called Gray Miller, and I'm also 65 - > an author and speaker. I've authored seven books, as you mentioned in the 66 - > opening, and now I speak for a living and keynote around the world, 67 - > do a bunch of different things in that realm. And here today to talk 68 - > about anything I've learned that can help your listenership and viewership build a better career. 69 - > Okay, perfect, Well, let's dive in.
Let's talk about your 70 - > level of expertise. Since you talk about leadership principles, let's talk about what 71 - > advice you can give to others in the area of leadership. No, we 72 - > have six hours for that, right, because that's about need for that, 73 - > So gosh, it depends on where you want to go, right, I'd 74 - > say, first, not everybody should be a leader of people. I think 75 - > the leadership industry perpetuates a disservice on many of us, which is that the 76 - > ultimate pinnacle of everyone's career to be a leader.
I just don't believe. 77 - > I fundamentally do not agree that everyone should be a commercial airline pilot. Not 78 - > everyone should be an anesthesiologist, and not everybody should be a leader of people. 79 - > I think people should be very thoughtful about whether or not whether or not 80 - > that's the right career journey for them, because in most organizations, how you 81 - > become a people leader is the only way to get promoted, the only way 82 - > to earn more money, the only way to have more influence.
What happens 83 - > in too many organizations is that they pluck their top end of the dial, 84 - > contributors, they're top producers, and make them the sales leader when they were 85 - > the top sales person, or that director of the digital division when they were 86 - > the top digital designer. There is no correlation and you being an excellent individual 87 - > contributor you being a leader of people. So the first thing I would say 88 - > is be very thoughtful about whether or not that is the right career path for 89 - > you.
I've seen countless extraordinarily competent individual contributors implode when they were promoted to 90 - > be the leader of the rest of the team because it wasn't the right rule 91 - > for them. Now, if and when you are going to become the leader 92 - > of people, you have to realize that you must have a massive mindset shift, 93 - > paradigm shift. No longer is it your job to rush in and save 94 - > the day, to achieve all the results based on how you would do it. 95 - > But you have to now realize as a leader, your job is to 96 - > achieve results within through other people.
I'm going to repeat that as a leader. 97 - > Yeah, your job is to achieve results and through others. So that 98 - > means your job has to coach. Your job has to be building capability.
99 - > You have to slow down to be more patient. Otherwise you'll end up being 100 - > the martyr and the victim, doing all the work yourselves and wondering why everybody 101 - > else is out taking their PTO W and you're not because you didn't build capabilities 102 - > in others. And that isn't the right calling for everybody. It requires you 103 - > to be more patient, be a better listener, recognize there's more ways to 104 - > achieve results than just the way you would do it.
MA could go on 105 - > for hours around leadership advice, but those are two important caveats. I think 106 - > everybody should be thoughtful and mindful of So here's a question for you. Then, 107 - > as I'm listening to you, because I think you're absolutely spot on. 108 - > But you said a key point, and that is generally to move up the 109 - > ladder, to get a pay raise, to get a promotion of any kind, 110 - > it is to move from what you were doing so successfully.
Of course, 111 - > you got recognized into being a manager or being a leader, and you're 112 - > right, not everyone's cut out for that. And I have seen people implode 113 - > in that position again and again to the degree where they're not good at it 114 - > and now they're unhappy, and now they're not the star or that they were 115 - > before, and they don't even enjoy their job anymore. And so what can 116 - > companies do to recognize this themselves? In the yeah, in this process, 117 - > delight?
Did you set up that question? This is my advice. Now, 118 - > I'm not a chief human resource officer or the ev of talent, but 119 - > I've sold a couple hundred million dollars worth of solutions to those consumers, so 120 - > I know a bit about this, and this is my vintage point. I 121 - > think it's incumbent on every company to make sure that they don't lure people into 122 - > leadership roles sit people down.
Belinda, you've been crushing it as a salesperson 123 - > for thirteen quarters. I mean, you're extraordinary knowing our solutions the client needs, 124 - > asking the right questions, taking your sales goal really carefully, and we 125 - > are so appreciate you in that role. Blinda. We have a sales leadership 126 - > role coming up in the next couple of weeks or months, and we wondered 127 - > if you might want to enter into a conversation to determine would this be the 128 - > right progression in your career.
So, Blinda, let's tell you a couple 129 - > of things about it. Let's draw a teach art. Blinda. On the 130 - > left side, here are that eight or ten things you do extraordinarily well that 131 - > have gotten you success in your current role.
Bam, bam, bam, 132 - > bam, bam, bam and bam and Blinda, I think it's important you 133 - > know that four or five of these eight things that you do better than anyone 134 - > as an individual contributor, they're actually not going to serve you well in a 135 - > leadership position. You're going to have to indeed stop doing them. That might 136 - > feel counterintuitive, but the things that got you here quote aren't going to take 137 - > you or keep you there. And conversely, on the right side of the 138 - > teacher, Belinda, here are six or seven competencies that you're going to need 139 - > to learn that you don't possess right now, that's okay, none of us 140 - > did.
But these are skills that you're gonna have to accelerate to and assimilate 141 - > to extraordinarily fast. And you have to determine whether or not you want to 142 - > leave behind all these competencies and build all these new competencies because in many ways, 143 - > it's fundamentally building a new set of skills. And Belinda, for decade 144 - > now, you've been the star of the show. Right You've been on stage 145 - > at the President's Club and the Chairman's Award and Malia all the awards and top 146 - > of the scoreboard.
And that isn't gonna be the case anymore. You're not 147 - > gonna see your name anywhere. You won't be on stage. You're gonna have 148 - > to determine whether or not you truly take delight in the success of those around 149 - > you, because that's now how you're going to define success.
It's everybody else 150 - > winning within your stewardship, so to speak, and not everyone can rise to 151 - > that level. And by the way, if you don't, that doesn't make 152 - > you anything other than an amazing salesperson. And we need you in that role 153 - > still. But Belinda, what we don't want you to do is take this 154 - > leadership job on naively and then realize, oh, you don't like to interview 155 - > and terminate, you don't enjoy coaching, you don't like having high courage conversations 156 - > about people in the blind spots they have in their behavior and their innerpersonal skills, 157 - > and then you decide this is the wrong role for you, because rarely 158 - > does someone choose to step back down.
They usually choose to step out, 159 - > and we don't want to lose you. So that roleplay was simply to say, 160 - > that's what companies should do to have a really courageous conversation around is this 161 - > the right role for you? And what kind of coaching will you need along 162 - > the way? And do you even want it?
Wow? I think that's 163 - > and that was so articulate in exactly what people need to be looking at, 164 - > because as they go into leadership, they often don't realize the things they're leaving 165 - > behind, and they are things that they loved and they miss now and the 166 - > ways in which they were validated and the ways in which they felt valued and 167 - > they felt like a contributing person. I mean, you know, I don't 168 - > know about you, but I don't know many people that wake up and all 169 - > of a sudden are able to eloquently give people both courageous and diplomatic feedback on 170 - > their bekator.
That's an art, and some people want to avoid that at 171 - > all costs. As a leader, that's what you're doing most of the day, 172 - > is you're coaching and mentoring and giving feedback on, redirecting feedback and reinforcing 173 - > feedback. And for some people that's invigorating. For most people, it's exhausting 174 - > and depleting.
Right. I remember for myself and you hit it, it's 175 - > like I was a top salesperson for years and then I suddenly was in a 176 - > leadership role and now I'm leading a sales team. And I remember that very 177 - > first convention of not being on stage, not getting any awards, and it 178 - > was hard, Like that was a hard It was almost like, Okay, 179 - > this isn't this isn't what you're doing anymore. But at the end of the 180 - > night, when I had like I don't know four of my team end up 181 - > taking some of the top awards, it was extremely rewarding.
But that is 182 - > a it's a difficult transition that no one really often explains that you're going to 183 - > go through it is a difficult transition. And let me reiterate something. I 184 - > don't think there's anything wrong with not wanting to make that journey. I think 185 - > high producing salespeople, if they want to earn more money, it's one of 186 - > two ways sell more.
Move to a new company with a new commission plan, 187 - > or maybe three take on the sales leader position. And in many cases 188 - > you won't earn more money. You'll have people around you that are out earning 189 - > you, and that requires you to exercise some humility you may not naturally have. 190 - > And I would say to salespeople, really understand what your professional values are.
191 - > Because if you love the limelight and you love the competition, you love 192 - > the leader board and the scoreboard and all the awards, don't move into leadership. 193 - > Stay there. That's great. Every company needs salespeople who want to lead 194 - > the leader board.
Every company needs people like that. So be really thoughtful 195 - > around is this the right transition. You might need to go to a new 196 - > company where it has a better commission plan or has you know, a bigger 197 - > territory or higher margin products or something like that. Don't be ever embarrassed that 198 - > you want to be in the spotlight and out earn other people.
Every company 199 - > needs those you might even call somewhat self serving salespeople. There's nothing wrong with 200 - > that. That's awesome. So everybody's got their own set of superpowers and their 201 - > skill sets.
So what have you identified as yours? Crickets and dumbleweeds on 202 - > this one? My superpower, I'm really great at taking nothing and turning it 203 - > into something. At taking an idea for a book and then spending three thousand 204 - > hours writing it and getting it published and on the shelf at Barnes and Noble.
205 - > I'm good at taking an idea for a certification program or a webinar or 206 - > a podcast and not just talking about it in three days, having a set 207 - > built and cameras and editing and getting it done. So I'm I promise big 208 - > and I deliver bigger. I'm an executor. Now, sometimes I'm that guy 209 - > that's the you know, fire aim versus aim fire ready, fire aim right, 210 - > And so my impulsivity, my bias to action is sometimes weakness.
Like 211 - > all of our strengths have overplayed, they can become our weaknesses. So I'd 212 - > say my superpower is not just having a creative mind, but actually building stuff 213 - > and launching it and shipping it. Secondly, I think I have a vracious 214 - > appetite for new ideas, new concepts. I'm a racious reader.
I like 215 - > to improve things. I'm not a very linear thinker. I'm not very good 216 - > at managing all the steps in between. I tend to, you know, 217 - > sometimes run rough shot over people because I like to get things done.
I 218 - > think it was I think it was General Schwarz Cough that said, if you're 219 - > not pissing people off, you aren't getting things done, and the spirit of 220 - > that I like. I don't think I think it can things done and not 221 - > piss everybody off. But I'm a bit of a bulldozer. I won't bulldoze 222 - > over you, but you probably ought to get out of the way because the 223 - > bulldozer is coming.
So I'll honk the horn and I'll i'll blink the lights, 224 - > but the bulldozers not stopping, so step out of the way, right 225 - > exactly. Yeah, I totally get that. I've done hundreds of podcasts and 226 - > no one's ever asked me that question before, so really, oh wow. 227 - > I always think it's really good for people to identify, like really know their 228 - > strengths like, what is it that I am really good at?
I have 229 - > one more? Can I share one more? Ah? I'm loving this question.
230 - > I'm great at reading a room, so I can walk in and I 231 - > can read the body language. I can read the nonverbals. I generally have 232 - > a pretty good idea of what people's agendas are. I'm pretty good at understanding 233 - > the power structure in a room.
I can read it pretty quickly. Sometimes 234 - > I miss it. My wife says I miss it more than I think I 235 - > do at dinner parties and things. That's what spouses are forward to keep you 236 - > in check.
But I'm pretty good at reading the body language and understanding who 237 - > thinks they have the power, and who does have the power, who thinks 238 - > they have the budget and who really has the budget, who has the signing 239 - > authority, and who is portraying they do. I have enough decades in selling 240 - > to be able to read how do I how do I get something done with 241 - > this group of people? That that's a superpower of mind. It's funny because 242 - > my husband and I we sort of it's kind of one of my superpowers too, 243 - > and we play it in a little bit different way, and we will 244 - > go into a restaurant or will go out to an event and we will create 245 - > We'll see a couple that we don't know and then create their story.
Like 246 - > I think, I think they work in this, I think they do this. 247 - > I think I think they're on a first date. I think they're not. 248 - > I think they've been married for this long.
And it's really funny because 249 - > we try try to work our way into a conversation with those individuals, and 250 - > I'm usually always like ninety percent spot up. It's as much fun as far 251 - > as their career and everything. I just have this ability to guess in reading 252 - > the psychology background I do not just sales, but I think so. The 253 - > answer is, yes, you do have a psychology background at you and sales.
254 - > That's right. So let's talk about greatest accomplishment or something you're super proud 255 - > of. Oh, I'm proud that I'm still married after fourteen years. Uh, 256 - > first and only marriage.
My wife and I had three sons in the 257 - > first five years, which was ill advised and wow, tortuous. I'm very 258 - > proud of that. I'm proud that my wife and I are raising three young 259 - > gentlemen. Our sons are eight, eleven, and thirteen, and they look 260 - > you in the eye and they shake your hand, and they pull out the 261 - > chair for you, and they groom themselves and tuck their shirts and their belts, 262 - > and they know that it was between a salad fork and a dinner fork.
263 - > And they read books. Sometimes through bribery or torture, they read. 264 - > So I'm proud of the three boys that we're raising. I'll tell you, 265 - > I'm also very proud of no one's ever asked me this question.
My wife 266 - > and I have a fairly traditional marriage. We were raised in a traditional family 267 - > where the husbands worked and the wives managed the families and the house and the 268 - > business. Those roles could have been reversed. But my wife and I, 269 - > we have thirteen years between us.
There's so quite a bit of age between 270 - > us, and we just agreed that if we were going to raise a family, 271 - > that one of us would work and one of us would be the primary 272 - > parent, right meaning like you know, homework and baths and that kind of 273 - > stuff. And although I'm a very active father, my wife is the stay 274 - > at home parent, if you will, running running our family and our house 275 - > and the finance. She manages all of our finances and my job is to 276 - > go earn the money.
It's very seventies or eighties, if you will, 277 - > but it works for us, so I think my wife feels very respected. 278 - > I don't want to do eight loads of laundry today, and she doesn't want 279 - > to go out and be responsible for earning what it takes to pay three kids 280 - > tuitions at private school. I don't want to do eight loads launching today. 281 - > Either does she, by the way, but that's what it takes with three 282 - > boys in the summertime.
But I take very seriously my role as a provider 283 - > for four people. I take it very seriously. And although you know we're 284 - > not independently wealthy by any stretch, I'm very proud. I'm a little emotional 285 - > right now.
I'm very proud of in a tough economy, in the midst 286 - > of COVID and having retired from a thirty year executive role, in launching a 287 - > new entrepreneurial business. I'm proud that the lights are on, and the cable 288 - > bill is paid, and the insurance is there, and we can afford braces, 289 - > and we don't have everything we want, but we have everything we need. 290 - > And I'm proud of the role that I've played as financial provider for four 291 - > people plus myself.
I never thought I was responsible enough to even pay my 292 - > own bills, let it pay the bills for for other people. And so 293 - > I'm very comfortable saying I'm proud of that, as you should be. Thank 294 - > you, very good, thank you. So now let's talk about one of 295 - > the greatest challenges that the listeners just hung up because they thought I was like 296 - > an egotist or I showed me enough on it at all.
My wife and 297 - > I have decided on what our roles should be, and we played them both 298 - > very well. And you know what that that's the whole thing is. It's 299 - > communicating and deciding what it is that you're going to do. I remember I 300 - > was on a speech I was speaking and full time, and I had a 301 - > very successful business.
And there are ten years between my husband and I, 302 - > except that I'm the ten years older and so he had never had children, 303 - > and so we were remarried and my children were already twenty and eighteen, and 304 - > so it was like, am I going to start all over for real? 305 - > And I said, well, you have to be a sixty percent. You 306 - > have to be a sixty percent dad, Like we're not just doing talking fifty 307 - > to fifty. You're going to have to step up and you're going to have 308 - > to be You're going to have to handle it when I'm gone one hundred percent.
309 - > And when I'm here, I'll handle it one hundred percent. But when 310 - > I'm on the road, you're going to have to handle it. And that 311 - > was our decision, that was our choice, that was what we made. 312 - > That was the agreement, and it worked, and it worked fabulously, and 313 - > some people didn't understand it.
And I took a lot of flak for being 314 - > the woman who was on the road and while he's home, you know, 315 - > taking care of our daughter. And I'm like, well, he's her dad, 316 - > so why shouldn't he And that's the that's the agreement we made. So 317 - > I just think it works. Whatever you're choosing, that's exactly right.
I 318 - > think it's situational. You know. I take out the garbage every day, 319 - > and I ironed the clothes for the boys, and I unload the dishwasher and 320 - > I vacuum. I don't do laundry because she says I don't understand delegates versus 321 - > cottons and separating colors, so she'd say it's not helpful, Scott, stay 322 - > away from the laundry room.
That's right, that's right. Yeah, I'll 323 - > stay okay, So let's talk about one of those greatest challenges, like what 324 - > in your career, what's a challenge that you faced, and then how did 325 - > you work through that. I'm very clear on this. I mentioned that for 326 - > twenty five years I worked for the Franklin Covey Company.
Stephen Covey, of 327 - > course, wrote the book The Seven Habits of Highly Effective People, and as 328 - > the chief marketing officer, Belinda, I was called constantly from the press wanting 329 - > to interview me on doctor Covey's book, The Seven Habits of Highly Efficient People, 330 - > and I would say, no, the book is called the Seven Habits 331 - > of Highly Effective People, not the Seven Habits of highly Efficient People. Lots 332 - > of people get those confused. Sure, sound a lot of like And doctor 333 - > Covey one of his lessons legacies with me was there's a big difference between being 334 - > efficient and being effective.
Oh yeah, one is not better than the other. 335 - > They're just different. And as you may and tell from my personality, 336 - > and if any of your listeners have read my books or follow me on social 337 - > you know, I'm like a masterclass in efficiency. I get stuff done, 338 - > I get everyone at four o'clock, and I write articles and columns and books 339 - > and an entrepreneur, and I run three companies, and on and on and 340 - > on and on and on.
On Saturday morning, I get up at four 341 - > o'clock and our yard is raked by five, the cars are washed by six, 342 - > the lawn is mode by seven, the farmer's market flowers are planted by 343 - > eight, and I'm ready to start my day at nine. And so my 344 - > entire successful career has been from my efficiency mindset. I don't make any apologies 345 - > for it. The problem is, like most people that have the default efficiency 346 - > mindset, when we move that into our relationships, it explodes because, to 347 - > quote doctor Stephen Rcovey, with people, slow is fast and fast is slow.
348 - > And so I have to recognize when to be efficient mowing the lawn, 349 - > taking the garbage, cans out social media, sending out invoices, blah blah 350 - > blah. Never with relationships, I have to consciously slow down and remember to 351 - > be more effective with people. Take off my watch, turn off my phone, 352 - > close my laptop, check in, genuinely try to eliminate all of the 353 - > legitimate distractions from my focus on what you're saying, and deeply understand it's not 354 - > natural for me.
I'm not good at it. I'm good at mowing the 355 - > lawn in forty minutes and being done and taking the dishes out of bam, 356 - > bam and bam. So my biggest lesson in life has been not to diminish 357 - > the power of being efficient, but to know when to be efficient and when 358 - > not to be And that's been my biggest lesson because most of my relationship challenges 359 - > come because I haven't listened. I've jumped to conclusions, I've interrupted, I've 360 - > assumed I know the rest of the story, and Okay, stop right there, 361 - > let's solve it.
And that's usually when I get in trouble with people, 362 - > trouble with human resources, trouble with whatever it is because I've interrupted someone 363 - > shut them down because of my processing speed or my arrogance and thinking, oh, 364 - > I've been here, I already know this, let's just move on. 365 - > Really, is that right? So I think that's good advice for everyone, 366 - > is just to know when to be efficient and when to be effective. They're 367 - > both valuable, they're usually with different settings.
Usually efficiency is with things and 368 - > effectiveness is with relationships and people. Wow, that was great, I think 369 - > that's a problem. Yes, Sometimes I'll say, hey, Belinda can I 370 - > just have a real efficient conversation with you right now, and you say yes, 371 - > and I launched right into the point. I don't ask you about your 372 - > weekend.
I don't discuss the weather, I don't discuss last week's layoffs. 373 - > I'll declare, hey, Blenda, can I just have a quick, efficient 374 - > conversation now? You know, I just need to get some answers on some 375 - > things. Now.
That can't be my opening to every conversation, but I 376 - > think it's good advice for people like me that find themselves to be very productive, 377 - > but sometimes they're not expert at relationships, which is a crucial leadership competency 378 - > is knowing how to develop and sustain mutually beneficial, mutually trustworthy relationships. So 379 - > this is kind of our signature question of the show, and that is, 380 - > what does working from your happy place mean to you?
What does working from 381 - > my happy place mean to me? Mm hmm, I'm going to disappoint you. 382 - > I don't know the answer to that question offhand. Again, no one 383 - > has asked me that question.
I guess I would answer it this way. 384 - > Is probably the confluence of feeling satisfied that I've added some value to someone else, 385 - > feeling like I got credit for it, that it helped someone else lifting 386 - > them up, giving them validation, moving them forward, and that I was 387 - > economically rewarded for it reasonably. I think it. Probably I'm making that up 388 - > extemporaneously, but I feel pretty good about that answer.
Or I've never I've 389 - > never found great joy and a lot of work. I'm a capitalist, and 390 - > so I work to earn money. I tend to find joy in other aspects 391 - > of life, and I'm very comfortable saying that. And my number one professional 392 - > value is to maximize my income.
Notice I didn't say my number one personal 393 - > value. I have a set of personal values and a set of professional values. 394 - > I know exactly what they are. I'm very clear on them, and 395 - > I live my life and alignment with them.
And sometimes they're in conflict, 396 - > and that's okay. But because I know my personal values purpose, health, 397 - > integrity, loyalty, positivity, abundance, and learning, those are my personal 398 - > values, and I know my professional values maximize income, work with a brand 399 - > that I respect, and work with people that I love. I tend to 400 - > find my joy. My happy place is usually playing tennis, drinking champagne, 401 - > doing yard work, reading magazines, vacation with my family, going to church, 402 - > and for me, work is generally a means to an end.
Okay, 403 - > long answer, I apologize, no, no, no, no. 404 - > And the last question is what advice would you give to anyone just starting out 405 - > on this entrepreneurial journey. It's going to take longer than you think, it's 406 - > going to cost more than you expect. You're going to be humbled many times.
407 - > Your deliberate strategy coming out of the gate will probably not be your emergent 408 - > strategy, meaning something like ninety percent of successful people, companies, entrepreneurs find 409 - > success with some different product or go to market approach or customer than they thought 410 - > they were going to have. I've launched lots of products I were convinced we're 411 - > going to be B two C products that flocked and the B two C market, 412 - > but found resonance and the B to B market.
So I think you've 413 - > got to become really emotionally agile and nimble to say, okay, well that 414 - > didn't work, So what did I learn from that? Let's try something else. 415 - > It's going to be harder and more expensive and take longer than you think, 416 - > so be prepared for that and just look at every setback, every failure, 417 - > every moderate success, as a learning Okay, so that didn't work. 418 - > What did I learn with that?
Too? Arrogant? Did I not ask 419 - > enough questions? That I assumed too much?
Had I not done my research? 420 - > Should it have been named wrong? That I marketed the way I wanted 421 - > to be marketed to or the way the buyer wanted to be marketed to. 422 - > Am I using my language to describe it?
Or way the buyer would describe 423 - > it? Have I looked at my circumstance or the circumstance my client is in? 424 - > And so I think it's just constantly reinventing self disrupting and being super gil 425 - > and nimble until you discover that right nexus of what's going to be successful. 426 - > That's golden advice right there.
That was golden, golden advice right there. 427 - > So I hope our listeners will go back. If you're on your treadmill or 428 - > you're outlocking, that's the one you need to go back and say, all 429 - > right, let me get my notebook. I gotta write that one down, 430 - > because that was very very good I took not it's myself.
You know, 431 - > I'm in the process. I thought I thought something was going to take four 432 - > months, and it took fourteen months. Yeah, I was convinced that this 433 - > would cost you know, thirty thousand, and it costs sixty five thousand, 434 - > right or I thought, I just thought I can have this deal signed in 435 - > nine weeks, and it took fourteen weeks or forty weeks. So don't put 436 - > all your eggs in one basket.
Head your bets long enough to make sure 437 - > that you are convinced something is showing signs of prospering. And always have a 438 - > plan. B. Always have a plan, and see always have a plan.
439 - > D. Never get caught with your shorts down metaphorically by always having contingency 440 - > plans. It's exhausting and it can be really rewarding. Great.
So, 441 - > any new and exciting things that you're working on right now that you'd love our 442 - > listeners to know about. And what book would you really like to promote right 443 - > now? Well, first of all, all the books behind me, because 444 - > I'm big fans of all the authors that I've interviewed. I have a new 445 - > book coming out on July eleventh, called The Ultimate Guide to Great Mentorship Thirteen 446 - > Roles to Making a True Impact.
This is a book for companies that have 447 - > mentor programs and universities and school districts. It's called The Ultimate Guide to Great 448 - > Mentorship. You can visit great mentorship dot com. I have a certification program 449 - > on it.
You can be certified as a new mentor. I have a 450 - > new book coming out in February called Career on Course tend Strategies to take your 451 - > career from accidental to Intentional. From a guy who started in the front line 452 - > and moved to the C suite, I learned a lot from my own career 453 - > mistakes and successes in those of others, and so this is a really valuable 454 - > career book that launches in mid February of twenty twenty four. It'll be on 455 - > sale for pre order probably in the fall.
Okay, those are two things 456 - > I'm excited about. And I'm excited about all the great guests that are coming 457 - > on to the On Leadership podcast. Some awesome guest Brene Brown's coming on, 458 - > Tony Robbins, Scottie Pippin, got some great guests coming onto the podcast in 459 - > the coming weeks and months. Well, that sounds fantastic.
Well, Scott, 460 - > thank you so much for pouring into our guest today. I certainly do 461 - > appreciate it. Blinda, thank you again for having me on and I'm going 462 - > to start playing that game with my wife to see who has a better batting 463 - > average of guessing people's backstory at restaurants and parties. You'll have fun with it, 464 - > I promise sounds great.
Thank you absolutely to all of our guests out 465 - > there. Thank you so much for joining us today. We know that you 466 - > have a choice of we're to spend your time, and we're so grateful that 467 - > you chose to spend it with us today. Make sure you follow our subscribe 468 - > and check out our website because we've got lots of fun and exciting things going 469 - > on.
Check out Scott's podcast and his new book. Thank you so much, 470 - > and we'll see you next time on work from your happy place.
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