140 - The Art of Delivering Customer Value: A Masterclass with Liz Starling

Episode notes

Text us your questions and thoughts! In this episode of the Women in Customer Success Podcast, we sit down with Liz Starling , Head of Customer Success at Anthropic , to explore her fascinating career journey from environmental scientist to business consultant to customer success powerhouse. Liz is a seasoned customer success leader with a unique career path and a strong vision for what great customer engagement looks like. From the importance of aligning with the buyer early on to the nuances of presenting and reinforcing customer value, Liz delivers an actionable and passionate masterclass that every CS professional can learn from. She shares insights on the importance of delivering value to customers and the impact of relationship-building skills. She also offers practical advice on career advancement, lessons every woman should learn, and the role of seeking new challenges in personal growth.

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