111 - How to Build Your Personal Brand Internally as a Customer Success Manager - Natasha Evans

Episode notes

Text us your questions and thoughts! Are you looking for ways to boost your career growth and master the art of building a personal brand? Natasha Evans, Head of Customer at Hook is who I welcome in this episode of the Women In Customer Success podcast. Natasha has spent the last 10 years in Customer Success, first as a Customer Success Manager and then leading teams and whole CS organisations. Natasha loves both the building of processes and frameworks in CS as well as building diverse teams and cultures. Natasha is a big advocate for working parents, female leaders, and Customer Success as a function in SaaS. We discuss the importance of being authentic to yourself as you face the challenges on your customer success journey. When you build your personal brand, it’s not just about gaining visibility, it’s about showcasing your unique skills and achievements. Strategic self-promotion is crucial for both professional and personal growth. We also go into: Why stepping up and taking ownership is important Strategies to elevate your personal brand How to build your personal brand and get promoted Other people’s experiences can be invaluable lessons for improvement.

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