S5: EP 007: Behind the Screens: The Real Impact of Customer Support

Episode notes

What really happens behind the scenes in customer support? In this episode of What the HealthTech, host Sophie Blackett chats with George Musgrave , Support Analyst at Radar Healthcare, to uncover the real impact of support teams in health and social care tech. George shares his journey through the company, the importance of first-line support, and how collaboration across departments ensures customers receive fast, empathetic, and effective help. Topics covered: First-line support myths & realities Radar Healthcare’s support structure Cross-team collaboration (Product, Partnerships, Development) Tools, processes & customer feedback Listen now and discover how Radar Healthcare puts customers first - every step of the way. #CustomerSupport #HealthTech #RadarHealthcare #SupportAnalyst #BehindTheScenes #HealthcareInnovation #WhatTheHealthTech #CustomerExperience #TechSupport #SupportTeam

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