Next Gen Builders · 2025-09-09 · 34 min
Is it possible to build and scale AI tooling for one of the world’s most risk-averse industries while instilling trust in your users? Today on Next Gen Builders , Francois Ajenstat explores just how to do it with Eleanor Lightbody , CEO of Luminance, the pioneer in Legal-Grade™ AI for enterprise. With 700+ customers in 70+ countries, Eleanor shares how Luminance evolved from early machine learning back in 2015 to where it is today, employing sophisticated AI agents that automate contract review, negotiation, and compliance workflows. Throughout their conversation, Francois and Eleanor highlight different strategies for building user trust. Some are complex: using multiple models at once to check one another’s work and reduce hallucinations. Some are simple: if your models can’t deliver an answer with confidence, let the human know so they can verify. You’ll also hear Eleanor discuss how her team uses AI across the business, why speed is a competitive advantage, and what it means to lead a global company outside Silicon Valley.
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