This is Growth! · 2025-03-13 · 59 min
In this episode, discover how you can delver customer outcomes and improve customer retention in your long tail. Join Daphne Costa Lopes as she explores how Gemma Cipriani-Espineira has built scalable CS teams at companies such as Chili Piper and Twilio. You'll hear about her journey from studying law to becoming a Customer Success Executive and founder of an angel investment fund. In this episode you'll learn concepts, frameworks, processes and metrics that can help you to tap into the gold mine of your long-tail customer base for world-class retention. Tune in for game-changing insights and strategies!
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