Exceptional Customer Service, Simplified with Nicole Baqai of Gorgias

Episode notes

In running a successful business, one thing you should be considering is your customer support. As the heart and soul of your business, they should be of the utmost importance. We are joined by Nicole Baqai, Gorgias Strategic Partnerships Manager. In this episode with her, we will discuss entirely the benefits and privileges of having a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. Gorgias also allows merchants to manage all their support from one place and connects all business apps and all communication channels to provide support agents a unified view of their customers. With Gorgias’ effectiveness, merchants could easily leverage support as a way to increase sales.

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