The Customer Success Pro Podcast
Hosted by Anika Zubair
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best…
72 episodes · publishes weekly · latest 2026-06-24
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Episodes
60 tracked.
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How to Conduct Effective Churn Retrospectives
2026-06-24 · 42 min
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The Revenue Operating System: How to Plan a Quarter Like a Revenue Leader and Hit Your NRR and GRR Goals
2026-06-17 · 47 min
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AI Fluency in CS: How to Build a Team That Actually Adopts AI with Cassie Vaughn
2026-06-10 · 48 min
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A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 2)
2026-06-03 · 36 min
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A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 1)
2026-05-27 · 40 min
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Building Customer Relationships – The Power of Multi-Threaded Engagements with Brittany Casey
2026-05-20 · 59 min
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AI Is Not Replacing Customer Success… But It Is Exposing Bad CS
2026-05-13 · 29 min
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Customer Success Is Now a Revenue Team…But No One Trained You for It
2026-04-22 · 40 min